NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
7 reportsClear category filterMileage unknown · Apr 16, 2026
Electrical SystemEngine
What component or system failed or malfunctioned, and is it available for inspection upon request? - While on highway the vehicle loosed all Power indicating Electrical Malfunction How was your safety or the safety of others put at risk? It happened on I-35 Freeway twice putting me in danger of 18 wheelers around me. I am afrai…
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What component or system failed or malfunctioned, and is it available for inspection upon request? - While on highway the vehicle loosed all Power indicating Electrical Malfunction How was your safety or the safety of others put at risk? It happened on I-35 Freeway twice putting me in danger of 18 wheelers around me. I am afraid to be in the vehicle even if they return it to me. Based on records this issue has been present on the car since it rolled off manufacturing. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and Dealer has reproduced it and has the car with them for 5 Plus months. Have replaced many components and are not able to resolve it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? South Austin Audi Dealer has been working with Audi Corporate Technical team and have replaced 5 parts to no resolution. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Electrical Malfunction - Red light flashing to pull the care over to the emergency lane but there is no acceleration - you are left to depend on whatever momentum is left on the car. Based on records this issue has been present on the car since it rolled off manufacturing. Based on records this issue has been present on the car since it rolled off manufacturing.
NHTSA ODI #11731663
Mileage unknown · Feb 1, 2024
Electrical SystemEngine
This issue occurred with my Audi a year after purchasing it and the vehicle had 19,282 miles on it at the time. I received an "Electrical System Malfunction - Please contact service" error message (in yellow) on my 2021 Audi etron vehicle display. The message was displayed for a few minutes as I was traveling home from work an…
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This issue occurred with my Audi a year after purchasing it and the vehicle had 19,282 miles on it at the time. I received an "Electrical System Malfunction - Please contact service" error message (in yellow) on my 2021 Audi etron vehicle display. The message was displayed for a few minutes as I was traveling home from work and then disappeared. The following day, I was on my commute into work on the highway, traveling 70 mph, and received an "Electrical System Malfunction - Safety stop vehicle" error message. The vehicle immediately started displaying other error messages and the motor turned off, while the vehicle was in motion. Luckily, I was able to move to the shoulder of the highway safely. The experience was frightening as I was traveling 70 mph and experienced a complete vehicle shut down with little to no warning. The Audi etron had to be towed to the dealership to be repaired. The dealership had my vehicle for 3.5 weeks while they repaired the car. They inspected the vehicle and determined it was a front motor failure and it had to be replaced. I am extremely concerned about the safety issues the Audi etron has created for me and others, especially given that it is a newer vehicle with low mileage.
NHTSA ODI #11569181
Mileage unknown · Sep 14, 2023
Electrical SystemEnginePower Train
Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. T…
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Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened on a busy multi-lane highway, there is a high probability of an accident occurring putting occupants of the car and other cars at risk. In both cases there was no prior warning of any problem with the vehicle. The first repair in July required Audi to replace the master controller located in the battery pack and replace the front engine due to a fluid leak. This took 6+ weeks to complete. I had the car back 5 weeks after the first repair when it happened again. I am still waiting diagnosis on second repair.
NHTSA ODI #11544436
Mileage unknown · Jun 2, 2023
Engine
2022 Audi etron. 20,759 miles. Electrical malfunction light came on. Took it to the dealer. Advised Entire front motor needed to be replaced due to coolant seepage into the front motor. Seems to be a very common problem and a 2 week+ turnaround
NHTSA ODI #11525033
Mileage unknown · Oct 14, 2022
EnginePower TrainVehicle Speed Control
While on the highway, the car threw the following error message: "Electrical system: malfunction! Safely stop vehicle" I was able to drive for a mile or so to pull into a residential street and at that point, the vehicle just wouldn't move. It was essentially stalled, and I had to call roadside assistance to have it towed. After…
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While on the highway, the car threw the following error message: "Electrical system: malfunction! Safely stop vehicle" I was able to drive for a mile or so to pull into a residential street and at that point, the vehicle just wouldn't move. It was essentially stalled, and I had to call roadside assistance to have it towed. After a few days, I receive an update from the dealer that the motor needs to be replaced - this car has done like 19,000 miles and the motor has apparently died abruptly. On further research, I noticed that there have been other etron owners that have had to deal with similar issues, often happening abruptly and while their car was in use. I'm glad that I was able to pull over to safety and there was no other serious injury - this could have ended very differently.
NHTSA ODI #11489296
Mileage unknown · May 28, 2022
Engine
E-Tron with 9300 miles, received Electrical Malfunction: Contact Service. Audi service said to bring vehicle in. On way to dealer, warning changed to Electrical Malfunction: Pull over safely and then, before being able to do so, the vehicle jerked and died while in traffic. Fortunately, I had decided not to take the freeway an…
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E-Tron with 9300 miles, received Electrical Malfunction: Contact Service. Audi service said to bring vehicle in. On way to dealer, warning changed to Electrical Malfunction: Pull over safely and then, before being able to do so, the vehicle jerked and died while in traffic. Fortunately, I had decided not to take the freeway and had enough momentum to coast to the side of the road, but the experience certainly stressed my nerves, especially since I could have chosen to be on the freeway in heavy, fast, multilane traffic. Dealer said it was a coolant leak into the front motor which killed the electrical motor. Subsequently discovered from research this has been happening since the 2019 model year in E-trons, and is likely related to a faulty gasket. I have not received my car back from repair so cannot yet confirm that this was the cause in my case. But a properly designed electric vehicle should not allow coolant to get into an electrical motor. Having a vehicle stop in traffic is a definite safety risk. In addition, I don’t know if Audi has redesigned the faulty parts to prevent this from reoccurring.
NHTSA ODI #11466552
Mileage unknown · Nov 6, 2021
Electrical SystemEnginePower Train
While I was on vacation a couple states away, I drove the Audi Etron Sportback for the first time since three days before when I drove to the vacation destination. After several minutes driving I got an "ELECTRICAL SYSTEM MALFUNCTION - PLEASE CONTACT SERVICE" notification. Several minutes later I got very large red alert that sa…
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While I was on vacation a couple states away, I drove the Audi Etron Sportback for the first time since three days before when I drove to the vacation destination. After several minutes driving I got an "ELECTRICAL SYSTEM MALFUNCTION - PLEASE CONTACT SERVICE" notification. Several minutes later I got very large red alert that said "ELECTRICAL SYSTEM MALFUNCTION - STOP VEHICLE". I immediately pulled over to the side of the road into a parking lot just before the electric motors shut down completely. This put myself and my dog in danger. Car was towed to local Audi Dealership and they informed me that coolant had infiltrated the front motor and needed to be replaced. Then other hoses and parts had to be replaced. I am at 4 weeks without my vehicle. The car had 9800 miles on it and was roughly 9.5 months old. Upon searching the internet, there's MANY complaints of coolant infiltrating the motors after a long road trip or after many miles. This kills the motor and some owners report horror stories of having no electrical power in the middle of traffic and in the middle of streets. This is apparent that it is a not a stray issue - but it is a routine issue with the Audi Etron Sportback. And with two motors, and each one costing about $15,000 each - it is likely a very serious and expensive problem that Audi doesn't want to be known. Loss of drive ability (along with other systems) in an EV in traffic or highways is an extremely dangerous and terrible activity, especially for first responders and hazard workers that assist an owner in a vehicle that is very difficult to move when in this state.
NHTSA ODI #11439557
Official recalls
9Dec 19, 2025
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
Dec 20, 2023
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Consequence & remedy
Consequence: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.
Dec 13, 2023
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Consequence & remedy
Consequence: An overheated outlet or charging cable can increase the risk of a fire.
Remedy: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
Oct 26, 2022
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 91Ei.
Additional source detail variants (2)
Equipment:electrical:infotainment:video (touch)screen/monitor/unit
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 91Ei.
Back Over Prevention:display Function
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 AUDI A8, A6 Allroad, E-TRON Quattro, 2022 S3, RSQ8, RS7, RS6 Avant, Q8, Q7, Q3, E-TRON Sportback Quattro, S5 Cabriolet, E-TRON GT, S5 Sportback, A7, A6, A5 Sportback, A5 Cabriolet, A4, A4 Allroad, A3, S8, SQ7, SQ8, S6, and S4 vehicles. The infotainment main unit may become damaged internally when the vehicle is shut off, resulting in an inoperative rearview camera display the next time the vehicle is started. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: An inoperative rearview camera display reduces the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the infotainment main unit, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 91Ei.
Oct 5, 2022
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.
Sep 13, 2021
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. Corrosion in the brake booster may cause the Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), speedometer display, and brake assist to stop functioning.
Consequence & remedy
Consequence: A loss of braking assist, ABS, and ESC will increase the effort and distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 30, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 47R7.
Additional source detail variants (2)
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. Corrosion in the brake booster may cause the Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), speedometer display, and brake assist to stop functioning.
Consequence: A loss of braking assist, ABS, and ESC will increase the effort and distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 30, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 47R7.
Service Brakes, Hydraulic
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. Corrosion in the brake booster may cause the Anti-Lock Brake System (ABS), Electronic Stability Control (ESC), speedometer display, and brake assist to stop functioning.
Consequence: A loss of braking assist, ABS, and ESC will increase the effort and distance required to stop, increasing the risk of a crash.
Remedy: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 30, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 47R7.
Aug 5, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence & remedy
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
Additional source detail variants (2)
Seat Belts:rear/other:retractor
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
Seat Belts
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen ID4, Audi A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A5 Sportback, A6 Allroad, A6 Sedan, A7, A8, E-Tron Quattro, E-Tron Sportback Quattro, Q3, Q5, Q5 Sportback, Q7, Q8, RS5 Sportback, RS5 Coupe, RS6 Avant, RS7, RSQ8, S4 Sedan, S5 Cabriolet, S5 Coupe, S5 Sportback, S6 Sedan, S7, S8, SQ5, SQ5 Sportback, SQ7, SQ8, and 2021-2022 S3 Sedan vehicles. The rear seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
Remedy: Dealers will inspect, and replace as necessary, the middle-rear seat belt assemblies, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298 and Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 69CR (VW) and 69CS (Audi).
Aug 2, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Consequence & remedy
Consequence: An air bag that does not deploy properly can increase the risk of injury in a crash.
Remedy: Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.
Additional source detail variants (2)
Structure:interior Panels:dashboard
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Consequence: An air bag that does not deploy properly can increase the risk of injury in a crash.
Remedy: Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.
Air Bags:knee Bolster
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi E-Tron Quattro and E-Tron Sportback Quattro vehicles. The right hinge pin for the glove box cover may not be properly secured, allowing the glove box lid trim to interfere with the knee air bag during deployment.
Consequence: An air bag that does not deploy properly can increase the risk of injury in a crash.
Remedy: Dealers will inspect the glove box, and secure the hinge pin as necessary, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 68H6.
Jul 26, 2021
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 E-Tron Quattro and 2020-2021 Audi E-Tron Sportback Quattro vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Consequence & remedy
Consequence: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
Remedy: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 47R1.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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