2002 Audi A6

CAR ENGINE HAD STOPPED IN THE MIDDLE OF A BUSY HIGHWAY. THE FUEL GAUGE SHOWED THAT THERE WAS HALF A TANK OF GAS LEFT. IN REALITY THERE WAS NO FUEL IN THE CAR. CAR HAD TO BE TOWED AT OWNERS EXPENSE. FUEL SENDER UNIT HAD TO BE REPLACED AT OVER $500. THERE WAS A RECALL FOR THE SAME REASON FOR THE SAME PROBLEM FOR 2001 MODEL, BUT NOT 2002 WHICH HAS THE SAME PROBLEM. EXTREME DANGER TO A SAFETY OF THE DRIVER. THE CAR CAN RUN OUT OF FUEL WITH A FUEL GAUGE SHOWING THAT THERE IS A HALF A TANK OF GAS LEFT. *NM

I HAVE PURCHASED A 2002 AUDI A6 2.7T FROM SUNNYSIDE IN MIDDLEBURG HTS OHIO. THE CAR HAD A VIBRATION FELT IN THE STEERING WHEEL AND FLOORBOARD WITH OEM WHEELS AND TIRES. WENT BACK AND FORTH TO THIS SPECIFIC DEALER WITH NO RESULTS. OTHER AREA DEALER, FRED BAKER WAS ABLE TO ALLEVIATE THE PROBLEM, BUT I ASKED IF PURCHASING NEW WHEELS AND TIRES WOULD FIX MY PROBLEM. I WAS TOLD YES, AS LONG AS I GET WHEEL AND TIRES WITH MANUFACTURER'S SPECS. PURCHASED NEW WHEELS AND TIRES WITH THE FOLLOWING SPECS: 5X112MM BOLT PATTERN, WHEEL BORE TO FIT HUB BORE OF 57.1MM WITH HUBCENTRIC RING. THE OFFSET OF THE TIRE IS 35MM (SAME AS OEM TIRE) AND THE VIBRATION BECAME WORSE. THIS IS AT HIGHWAY SPEEDS. DEALER TECH MANAGER DID NOT EVEN INSPECT THE VEHICLE, EVEN UNDER WARRANTY, JUST BLAMED THE WHEELS AND TIRES. CONTACTED THE WHEEL SELLER, EDGERACING IN FLORIDA AND WAS TOLD THEY BUILD WHEELS FOR AUDI AND VW TO SPECS AND NEVER HAD ANY PROBLEMS BEFORE. DEALER TECH MANAGER ASKED ME HOW I WANT TO PROBLEM FIXED. MANUFACTURER'S MANUAL DOES NOT SAY THAT I SHOULD NOT BE UPGRADING MY CAR'S WHEEL TO MORE THAN SPECS. MY TIRE RATIO AND OFFSET REMAINED TO MANUFACTURER'S SPECS, AND I DO NOT FEEL THAT MY CAR IS SAFE WHEN DRIVING ON THE HIGHWAY. I DO NOT HAVE THE MONETARY RESOURCES TO INSPECT THE CAR TO SEE IF IT WAS EVER INVOLVED INTO AN ACCIDENT AND NEVER REPORTED TO CARFAX. I HAVE BEEN DRIVING FOR 12 YEARS AND I CAN DIFFERENTIATE BETWEEN ROUGH DRIVING DUE TO LOWER PROFILE TIRES (PIRELLI PZERO NERO M/S 235/40/18) AND STEERING WHEEL VIBRATION AND FLOOR BOARD VIBRATION DUE TO SOME MECHANICAL PROBLEM THAT DEALER WILL EITHER NOT DISCLOSE OR ARE TRYING TO HIDE. THEY DID DROP THE SALES PRICE FROM 26,995 TO 23,250 WHEN I PURCHASED THE CAR FROM THEM. THE CAR IS STILL UNDER WARRANTY AND I HAVE CONTACTED THE AUTO MANUFACTURER IN GERMANY TO INFORM THEM OF THE POTENTIAL SAFETY ISSUE. PLEASE ADVISE ME HOW TO HANDLE THIS SITUATION, I FEEL THAT THE CAR HAS A MECHANICAL PROBLEM THAT THE DEALER IS TRYING TO HIDE. *NM

VEHICLE SERVICE BRAKES PULSATE DURING NORMAL USE AT ALL VEHICLE SPEEDS RESULTING IN UNEVEN BRAKING ACTION AND LONGER STOPPING DISTANCES. DURING SCHEDULED WARRANTY SERVICE, REAR BRAKE ROTORS WERE FOUND TO BE WARPED BEYOND MANUFACTURER'S ALLOWABLE LIMITS. DEALER STATED THAT REPAIR WOULD NOT BE COVERED UNDER WARRANTY DUE TO AN "OUTSIDE INFLUENCE." WRITTEN MANUFACTURER'S WARRANTIES ("AUDI ADVANTAGE" AND "AUDI WARRANTY") DO NOT EXCLUDE BRAKE ROTORS. COMPLAINT NUMBER WITH AUDI OF AMERICA IS 50426113. REQUEST THAT DEALER BE DIRECTED TO MAKE REPAIRS UNDER STATED WARRANTIES TO RETURN BRAKES TO NORMAL, SAFE OPERATING CONDITION. *JB

1. CAR SEIZED AFTER GOING THROUGH CAR WASH; PRIOR TO THAT, CAR HAD EXPERIENCED ODD ELECTRICAL ISSUES, SUCH AS THE RADIO TURNING ITSELF ON AND OFF AND THE ALARM GOING OFF FOR NO APPARENT REASON. CAR IS STILL UNDER BOTH THE AUDI OF AMERICA WARRANTY AND MAINTENANCE PROGRAMS. 2. ENGINE SEIZED. 3. THE REPAIRS REQUIRE AT LEAST A NEW ENGINE AT THE COST OF AT LEAST $13,000.00. HERE IS MY ANALYSIS OF WHY I THINK AUDI IS TRYING TO PREVENT THIS DESIGN DEFECT FROM REACHING STATE AND FEDERAL REGULATORS. IN SHORT, I BELIEVE THAT AUDI IS PURPOSEFULLY DENYING WARRANTY CLAIMS TO PREVENT A RECALL AND ALSO TO PREVENT A WRITTEN RECORD OF THIS DEFECT IN THE CASE OF CLASS ACTION OR PERSONAL INJURY LAW SUIT. SPECIFICALLY, I BELIEVE AUDI OF AMERICA'S LEGAL DEPARTMENT HAS MADE A VERY CALCULATED DECISION: SINCE THE DAMAGE INVOLVES WATER, MOST COMPREHENSIVE INSURANCE POLICIES WILL COVER THE DAMAGE (IN FACT, MY INSURANCE CARRIER AGREED TO COVER THE CLAIM, ALTHOUGH THEY SAID THEY WOULD SEEK SUBJUGATION FROM AUDI). FOR THOSE CUSTOMERS WHO PUSH HARD, AUDI WILL COVER THE REPAIRS OUT OF WARRANTY SO THAT AUDI WILL NOT HAVE TO REPORT THIS DEFECT TO STATE AND FEDERAL REGULATORS AND RISK A RECALL AND/OR PROVIDE EVIDENCE IN A CLASS ACTION OR PERSONAL INJURY LAW SUIT. IN FACT, IT WASN'T UNTIL I EXPLAINED MY SUSPICIONS (SOME OF WHICH THE SERVICE MANAGER AT THE DEALERSHIP HAD CONFIRMED) TO AN AUDI OF AMERICA SUPERVISOR THAT I WAS ABLE TO MAKE ANY HEADWAY BEYOND, I'M SORRY, THIS IS NOT COVERED BY WARRANTY ONCE I SET FORTH THE FACTS AND MY ANALYSIS OF THE SITUATION, HE CHANGED HIS MANNER AND EXPLANATION IMMEDIATELY. HE EXPLAINED THAT AUDI MANAGEMENT AND LEGAL WERE WELL AWARE OF THE PROBLEM. THAT AUDI HAD MADE A DETERMINATION NOT TO COVER REPAIRS CAUSED BY THE CLOGGED DRAIN HOLES UNDER WARRANTY BUT THAT THE DEALER COULD REQUEST A SPECIAL OUT OF WARRANTY SERVICE AND AUDI OF AMERICA WOULD REIMBURSE THE DEALER AT 100% OF ITS COST. *NM

AFTER A SHORT DRIVE (ABOUT 3 MILES IN TOWN), THE CAR WAS PULLED INTO MY GARAGE A FEW MINUTES LATER MY WIFE NOTICED SMOKE COMING FROM UNDER THE HOOD. I BACKED THE CAR INTO THE DRIVEWAY, OPENED THE HOOD AND SIGNIFICANT WHITE SMOKE WITH THE SMELL OF BURNING PLASTIC CAME FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT, BELOW THE ENGINE, NEAR THE FIREWALL. I USED A GARDEN HOSE TO EXTINGUISH THE FIRE. I COULD NOT DETERMINE THE EXACT ORIGIN OF THE FIRE. ON MONDAY, JUNE 27TH I REPORTED THE INCIDENT TO AUDI OF AMERICA. A REFERENCE NUMBER OF 50231796 WAS ASSIGNED BY AUDI TO THE INCIDENT. ON JUNE 29TH I WAS CONTACTED BY JAMES CRUZ AT AUDI WHO TOLD BE THAT HE WOULD BE TURNING THE INCIDENT OVER TO ENGINEERS WHO WOULD DECIDE WHAT THEY WANTED TO DO NEXT. ON JULY 5TH JAMES CRUZ CALLED ME BACK AND SAID AUDI WAS NOT INTERESTED IN DOING ANY OTHER FOLLOW UP AND THAT I SHOULD JUST FILE A CLAIM WITH MY INSURANCE COMPANY.

DEALER AND FACTORTY HAVE REFUSED TO SEND ME MY ORIGINAL WARRANTY AND THE TECHNICAL SERVICE BULLETIN FOR BRAKE/ROTER REPAIR/REPLACEMENT. WHEN THE CAR WAS SERVICED LAST YEAR THEY SAID THE BRAKES & ROTARS WERE NOT READY YET, BUT TODAY THEY SAY THE BRAKES AND ROTARS ARE NO LONGER COVERED. CONNECTICUT PUBLIC ACT 90-52 REQUIRES THEM TO DISCLOSE THIS INFORMATION.

PURCHASED NEW COOPER TIRES FROM GRAHAM AUTOMOTIVE @801 WEST 41ST ST, SIOUX FALLS, SD 57105 ON MAY 10TH OF 2004. MY AUDI HAD 24,105 MILES ON IT WHEN I PICKED IT UP. ON NOV. 17TH, 2004 I WAS RETURNING FROM SIOUX FALLS, SD @ ABOUT 11PM AND I HAD A BLOWOUT ON THE DRIVERS FRONT. IT HAD 10,753 MILES ON IT. I HAD TO CALL SEVERAL TIMES TO GET THEM TO GIVE ME 75.00 ON THE TIRE I HAD TO GET. WELL ON MAY 23RD, 2005 I HAD RON LOBAN FROM DALE'S ALIGNMENT OF BROOKINGS, SD LOOK AT MY TIRES. THE 3 WERE SO WORE OUT HE RECOMMENED THAT I NOT DRIVE THE CAR. I DROVE IT TO MY RESIDENCE WHICH ABOUT 8 MILES FROM MY OFFICE. ON THE WAY TO WORK I WAS ABOUT A MILE FROM WORK AND I BLEW THE DRIVERS SIDE FRONT TIRE OUT AGAIN. THE TIRES ARE AT DALE'S ALINMENT @1006 MAIN AVE S. BROOKINGS, SD 57006- PHONE # FOR THEM IS 605-692-5712. GRAHAM AUTOMOTIVE SAID THEY CAN'T HELP. I FEEL THAT WITH THE MILEAGE OF 40805 WHEN THE SECOND BLOW OUT OCCURED. THAT MEANS I HAD 16,700 MILES ON 3 OF THEM AND THEY WERE SHOT AND THE 4TH BLEW WITH ONLY 10,755 ON IT THERE HAD TO BE SOMETHING WRONG WITH THEM. PLEASE HELP IN GETTING SOME HELP FOR THIS. I THANK YOU. ILA K. SWENNING

I AM THE OWNER OF A 2002 AUDI A6 4.2. THIS IS THE SECOND EXACT MAKE AND MODEL THAT I HAVE OWNED. MY COMPLAINT IS TWO FOLD. FIRST AND FOREMOST, THIS PARTICULAR AUDI HAS NO REAR BRAKE PAD WEAR SENSOR. BOTH VEHICLES I OWNED HAD REAR BRAKE FAILURE. THE SECOND VECHICLE I HAD THE IDEA TO CONTINOUSLY CHECK THE REAR BRAKES. I FEEL THAT THE NTSHA SHOULD LOOK IN TO AUDI AND THE LACK OF A BRAKE FAILURE WARING SYSTEM. SECONDLY, THE FIRST FAILURE I HAVE WAS COMPLETELY COVERED BY WARRANTY. THE CURRENT CAR WAS NOT COVERED. AUDI HAS UNILATERALLY CHAGED THER WARRANTY POLICY. THE HAVE DECIDED NO LONG TO WARRANTY WEARABLE PARTS. FOR THE RECORD THE WARRANT STATED THAT WEARABLE BRAKE PARTS ARE COVERED.

AUDI A6 3.0 2005 68,000 MI. PREMATURE WATER PUMP FAILURE PREMATURE TIMING BELT FAILURE AS I WAS PULLING INTO A SHOPPING CENTER PARKING SPOT ON 4/25/05, THE CAR BEGAN TO FEEL DIFFERENT AND THE POWER STEERING WAS NOT WORKING. I SHUT CAR OFF IMMEDIATELY AND IT WAS STEAMING. I TURNED KEY ON AGAIN WITHOUT STARTING ENGINE IN ORDER TO CHECK GUAGES. THERE WAS NO INDICATION OF OVERHEATING. OUTSIDE THE CAR THE COOLANT HAD LEAKED ONTO THE GROUND. I HAD IT TOWED BY FLATBED TO WINNER AUDI IN WILMINGTON, DE. THEY DIAGNOSED THAT WATER PUMP FAILED AND RESULTED IN TIMING BELT FAILURE, ALSO. QUOTED $2380.00 TO REPAIR THE TIMING BELT AND WATER PUMP. ONCE THIS IS COMPLETED, FURTHER DIAGNOSTICS ARE REQUIRED TO DETERMINE IF MORE DAMAGE EXISTS. SERVICE ADVISOR, MICHELLE SUGGESTED I CALL AUDI FOR ASSISTANCE. SHE SAID THAT SOMETIMES THEY WILL AGREE TO HAVE THE REPAIR DONE FOR THE CUSTOMER AT THE WARRANTY RATE, WHICH IS HALF THE REGULAR RATE. I CONTACTED AUDI AMERICA CUSTOMER RELATIONS @ 800-822-2834 FOR ASSISTANCE. WILLIE MOORE TOOK MY INFORMATION AND INDICATED THAT EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY, HE WOULD REVIEW THE PROBLEM WITH THE DEALER FOR POSSIBLE ASSISTANCE WITH MY REPAIR. AFTER PUTTING ME OFF TWICE, SAYING THAT "THE DEPARTMENT WAS CLOSED FOR A FEW DAYS" EACH TIME, HE FINALLY CALLED ME WITH AN ANSWER AFTER 8 DAYS. THE ANSWER WAS THAT SINCE THE VEHICLE WAS OUT OF WARRANTY, AUDI WOULD NOT ASSIST ME IN ANY WAY. I COULD NOT HELP BUT WONDER, WHY PUT ME THROUGH 8 DAYS OF WAITING AND FALSE HOPE IF THE ANSWER WAS AS SIMPLE AS THAT! ALL OF US KNEW FROM THE START THAT THE CAR WAS OUT OF WARRANTY!