2018 Audi A4

The rear-view camera intermittently fails to engage when the vehicle is shifted into reverse. When the camera does display, the image sometimes shows horizontal glitch lines/artifacts. This affects backing visibility and parking safety and creates a risk of collision with pedestrians, objects, vehicles, or property. The concern was reported to Audi service along with other electrical/driver-assistance symptoms, suggesting a possible camera, wiring, module, signal-processing, or broader electrical fault. No crash, fire, injury, or fatality occurred. This complaint is being submitted because the rear camera/reverse display is a backing-safety system and the intermittent failure is unpredictable. The vehicle/component is available for inspection, and photo/video evidence and service communications are available.

This problem is extremely sporadic, and often remedies itself after car shut down, and sometimes require that the car sit for a period of time. I estimate the following issue happens ~1 time a month, or estimated 5% of the time. Weather (temperature specifically) does not appear to impact occurance. When reversing, at times the back up camera does not function properly. During these times, the parking sensors appear to work, but it's unclear if the emergency reverse automatic braking system is working. The backup camera issues present themselves in several different ways and are described below. 1) Scrolling view (think of an old time movie, where the image "scrolling" through the screen 2) Black, but not completely black, includes what appears to be interference (sometimes white pixels flash randomly throughout the screen) 3) Off color (almost like a color inversion), darks appear light, light colors appear dark, similar to how things when developing film in a dark room 4) Similar to #1 but instead it freezes, halfway through a scroll. Often times the picture is split, with the bottom on the top, and the top on the bottom, and a clear black line in the middle Opening and closing the trunk, tapping the camera, turning the parking sensor (and camera) off and on do not solve the issue when it happens. Neither does changing from R to P on the transmission lever. Issue always requires a restart, rarely does an immediate restart fix the issue. The tracking lines are also distorted when this happens. When not malfunctioning, camera system works perfectly. Recently, I came across NHTSA ID: 25V900000 which almost exactly describes my issues but my car is not included. I did recently ask the Dealer to look into it during my 40,000 mile service. They stated that no codes were in the system and they could further troubleshoot but the intermittent nature would likely result in no findings unless the issue is present on site.

My car's MMI keeps restarting while driving which affects the rear view camera and while backing up it can restart and go completely blank. I feel this puts my safety at risk while backing up. It also shuts down my bluetooth to my phone which can be a hazard while driving. I have called the dealership but they will not do anything without a large diagnosis fee which i cannot afford. They have said there are no recalls against it. No warnings prior to the failure and the failure happens every time I drive it, including multiple times per use.

The Audi MMI system began to spontaneously restart while driving after owning the car for a couple of years. It would power off and reboot at random intervals. It became more frequent and is both distracting and dangerous as you lose all navigation, and camera function while it reboots not to mention any telephone connection. This happens every couple of minutes and multiple times per drive. Took it to the dealer (Kendall Audi of Bend) and was told the MMI needed to be replaced. Spent approx. $2500 to have MMI replaced and now it has started happening again with the NEW MMI. There are MANY MANY other complaints with this same issue on Reddit and the Audi World Forum and it needs to be addressed by Audi.

Due to the AT&T 3G turndown, Audi of America is removing a critical safety feature from certain MY 2018 vehicles, with no solution offered to the vehicle owner except to pay an additional $650-$1000 out of pocket to install a retrofit device to restore some of these safety features. As sold, MY2017-2018 and certain MY 2019 Audi A4/A5/Q5/Q7 vehicles came with an emergency call feature, both automatic in the event of a severe accident, and manual. From the owners manual: "The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example, if an airbag deploys. The LED in the emergency call button (2) blinks green. The emergency call is made. This cannot be cancelled." Because of the AT&T 3G Sunset, Audi of America is providing a retrofit kit to restore this emergency call functionality in the event of an accident. However, they are not providing this retrofit free to all customers. All MY2017 vehicles qualify for free installation and subscription to the new emergency call retrofit service. However, MY2018 and 2019 vehicles with an in- service date of before February 22, 2018 will have to pay for the installation and subscription to this service. Making owners of MY2018 vehicles pay to restore a critical safety feature that the vehicle was sold with is highly unethical and can lead to safety issues. Instead of an automated call to 911 during a severe accident, Audi of America is forcing owners of certain MY2018 vehicles to choose between paying $1000 + subscription fees for this critical safety service, or relying on owner's being conscious enough to use their own cell phones, which may not be the case during a severe accident. The decision by Audi of America to enforce an arbitrary in-service cutoff date of 2/22/2018 for MY2018 vehicles is highly illogical and unethical. All MY2017 vehicles, which are older and more likely to be out of warranty, qualify for the free update while MY2018 are subject to an arbitrary cutoff.

I received a message on my dashboard to turn the engine off and check the coolant when starting the vehicle each morning for the last two days. I brought the car into the Audi Dealership in Paramus/Fair Lawn, NJ. They stated the water pump was not working. I researched and found that a recall for ALL ROAD station wagons (Audi) had occurred for 2013-2017 for water pumps that could start a fire in the car. My car, although a 2018 model, was manufactured in January 19, 2018 (the beginning of 2018; recall noted for 2017)- water pump is defective with only 56,000 miles on it. My car was manufactured with defective water pump from prior year...... They paid for water pump part but made me pay for labor to put a replacement part in the car. AUDI should be liable for this..... there should be a recall in my year car because of the potential for fire with a defective water pump.