2003 Audi A4

I OWN A 2003 AUDI A4. I CAN NOT REFUEL THE CAR WITH THE OPW MODEL 12VW NOZZLE. THE NOZZLE SHUTS OFF IMMEDIATELY AND SPILLS GAS BACK OUT ONTO THE CAR AND PERSON FUELING THE CAR. ALL OTHER OPW MODELS AND OTHER MAKES OF NOZZLES WORK NORMALLY. THIS IS CAUSING MORE OF A PROBLEM IN MY AREA LATELY BECAUSE MOST NEW GAS STATIONS USE THIS NOZZLE AND AS OLD NOZZLES ARE BEING REPLACED, THEY USE THE OPW 12VW. *NM

OUR BRAND NEW 2003 AUDI A4 WAS REAR-ENDED BY A FORD F-550 TRAVELING AT APPROX. 55 MPH. THE FORD F-550 DID NOT BRAKE BEFORE IMPACT AND HIT THE AUDI WITH SUCH FORCE THAT IT IMPACTED THE VEHICLE IMMEDIATELY IN FRONT WHICH HIT THAT VEHICLE IN FRONT OF IT. ALL WERE STOPPED FOR A TRAFFIC LIGHT. MY WIFE, THE ONLY OCCUPANT AND DRIVER, HAD TO BE CUT OUT OF THE AUDI. SHE SUFFERED PERMANENT BRAIN INJURY AS A RESULT OF HITTING THE REAR-VIEW MIRROR AND WINDSHIELD. SHE ALSO SUFFERED NUMEROUS OTHER INJURIES. SHE HIT THE STEERING WHEEL WITH SUCH FORCE AS TO BEND THE BOTTOM OF THE WHEEL INWARD. MY COMPLAINT...THE DRIVER AIR-BAG DID NOT DEPLOY WHILE THE PASSENGER SIDE AIR-BAG DID DEPLOY. HAD THE DRIVERS SIDE AIR-BAG DEPLOYED, SHE MAY HAVE NOT SUFFERED BRAIN INJURY FROM THIS EVENT. I'VE CONTACTED AUDI SEVERAL TIMES FOR AN EXPLANATION WITH "BS" ANSWERS. I FINALLY TOLD THEM THAT THEY SHOULD HAVE AT LEAST GIVEN HER A NEW CAR. PERHAPS I'M A BIT NAIVE. IN ANY EVENT, I'M CERTAIN THAT THE AIR-BAG SHOULD HAVE DEPLOYED HAD IT BEEN WORKING PROPERLY. *NM

2003 AUDI A4 QUATTRO 3.0L, 38,517 MILES. FULLY MAINTAINED BY AUDI DEALER W/ DOCUMENTATION. ENGINE SHUT OFF DURING NORMAL DRIVE IN HEAVY CITY TRAFFIC. ALMOST LED TO AN ACCIDENT AT AN INTERSECTION. AUDI DIAGNOSED AS FAILED FUEL PUMP WHICH THEY REPLACED. SERVICE MANAGER NOTED THAT 3 OTHER NEW MODEL AUDI'S WITHIN SAME WEEK HAD FUEL PUMP FAILURE. HIGHLY CONCERNING TO HIM AND US. *JB

ON JULY 2, 2005, AT APPROXIMATELY 11:00 A.M., I WAS DRIVING WITH MY TWO CHILDREN (AGES 7 AND 9) NORTH ON INTERSTATE 5 NEAR LAJOLLA, CA. I WAS TRAVELING AT APPROXIMATELY 70-75 MILES PER HOUR. SUDDENLY, MY CAR BEGAN TO ACCELERATE. THINKING THAT THE CRUISE CONTROL HAD ENGAGED, I STEPPED ON THE BRAKE TO DISENGAGE IT. ALTHOUGH MY CAR SLOWED A SMALL AMOUNT, THE ENGINE CONTINUED TO REV HIGHER. I THEN TOOK MY FOOT OFF THE BRAKE (FEARING THAT MY BRAKES WOULD WEAR OUT AND WERE NOT VERY EFFECTIVE IN ANY EVENT), AND THE CAR ACCLERATED AGAIN. I SUCCEEDED IN MOVING TOWARD THE SHOULDER, PUT THE CAR IN NEUTRAL, AND APPLIED THE BRAKE. WHILE THIS SUCCEEDED IN STOPPING THE CAR, THE ENGINE CONTINUED TO REV UP AS I WAS STOPPED IN THE EMERGENCY LANE. WITH MY LEFT FOOT ON THE BRAKE, I USED MY RIGHT FOOT TO STEP ON THE ACCELERATOR IN AN EFFORT TO DISENGAGE IT. AFTER APPROXIMATELY A MINUTE, THE ACCELERATOR DISENGAGED, AND THE ENGINE REV'D DOWN. AFTER THE INCIDENT, I DROVE THE CAR HOME AT A SIGNIFICANTLY SLOWER SPEED, AND THE PROBLEM DID NOT RECUR. ON TUESDAY, JULY 5, I CALLED MIRAMAR AUDI AND REPORTED THE PROBLEM TO BEN BOSWELL. HE ASKED ME WHEN AND WHERE THE INCIDENT TOOK PLACE, AND WHETHER THERE WAS ANY CONSTRUCTION IN THE AREA. HE EXPLAINED THAT AUDI NORTH AMERICA HAD INSTRUCTED HIM TO ASK THIS QUESTION, BECAUSE THEY HAD RECEIVED OTHER COMPLAINTS OF AUDI A4S WITH THE SAME PROBLEM. (THERE WAS NO CONSTRUCTION). HE ALSO TOLD ME THAT HE HAD 4 OR 5 A4S IN THE SHOP WITH THE SAME COMPLAINT. MY CAR WAS AT MIRAMAR AUDI FROM JULY 5 UNTIL JULY 13. ON MONDAY, JULY 11, MR. BOSWELL TOLD ME THAT THEY HAD RUN A COMPUTER DIAGNOSTIC ON MY CAR, AND COULD NOT FIND ANY PROBLEM. HE ALSO TOLD ME THAT HE HAD HAD EXTENSIVE COMMUNICATIONS WITH AUDI NORTH AMERICA, AND THAT HE HAD BEEN TOLD TO RELEASE THE CAR TO ME. AFTER SEVERAL CONTACTS WITH AUDI NORTH AMERICA (WHICH I CAN PROVIDE IN DETAIL), I WAS TOLD THAT THE PROBLEM WAS MOST LIKELY CAUSED BY MY FLOORMAT BEING OUT OF POSITION.

THE VEHICLE IS AN AUDI A4 3.0 (NON-QUATTRO). I HAVE EXPERIENCED ON MULTIPLE OCCASSIONS THE FOLLOWING...... WHEN THE CAR IS STARTED AND THE CAR IS PLACED IN REVERSE, THE VEHICLE BEGINS TO BUCK VIOLENTLY. IF I WAS PARALLEL PARKED, I WOULD HAVE HIT THE CAR IN FRONT OF ME AND IN BACK OF ME OR POSSIBLY A PERSON. I KNOW FOR SURE THERE ARE OTHER PEOPLE THAT HAVE EXPERIENCED THIS SAME DANGEROUS PROBLEM AS I HAVE SEEN IT ON AUDI MESSAGE BOARDS. THIS PROBLEM HAS BEEN HAPPENING FOR QUITE SOME TIME NOW. NO ONE SEEMS TO KNOW WHAT TO DO SINCE THE SITUATION IS HARD TO REPEAT AT WILL.

THE ENGINE OIL LIGHT ILLUMINATED WHILE DRIVING. THE ENGINE WAS INSPECTED, AND IT WAS DISCOVERED THAT THERE WAS HEAVY OIL SLUDGE. THE OIL PUMP HAD TO BE REPLACED. THE CAR HAD ONLY 26,000 MILES AT THE TIME OF THE REPAIR. AUDI RECOMMENDS OIL CHANGES EVERY 10,000 MILES WITH SYNTHETIC OIL. I HAD THE CAR SERVICED BEFORE THE 10000 AND 20000 MILE SCHEDULED MAINTENANCE, AT AUDI DEALERSHIPS. AUDI HAS NOT REIMBURSED THE COST OF REPAIRING THE ENGINE, DESPITE THEIR WARRANTY EXTENSION TO COVER THE COST OF OIL SLUDGE DAMAGE.*AK

THE SUN ROOF ON OUR AUDI SPONTANEOUSLY SHATTERED WHILE WE WERE DRIVING ON THE HIGHWAY. IT MORE OR LESS EXPLODED. GLASS COVERED THE INSIDE OF THE CAR. NO ONE WAS INJURED BUT WE ALMOST CAUSED AN ACCIDENT DUE TO THE FACT THIS OCCURED DURING RUSH HOUR TRAFFIC AT 65 MPH. FOUR TO FIVE INCH DIAMETER PIECES OF GLASS FELL INTO OUR DAUGHTERS CHILD SEAT IN THE BACK SEAT. WE HAD HAD PROBLEMS WITH THE WINDOW OPENING AND CLOSING ON IT'S OWN AND AUDI HAD WORKED ON THE WINDOW PRIOR TO THE INCIDENT. THE WINDOW HAD ONCE AGAIN OPENED ON IT'S OWN AND IT WAS CLOSING WHEN IT EXPLODED. IT SEEMED TO EXPLODE AT THE END OF CLOSING WHEN THE WINDOW RAISES UPWARD TO SEAL. AUDI CLAIMS THAT THE INCIDENT COULD NOT HAVE HAPPENED THE WAY I HAVE STATED. I FOUND SEVERAL OTHER INCIDENTS REPORTED ON THE INTERNET OF SUNROOF EXPLOSIONS ON BMW, VOLVO, TOYOTA AND LEXUS AUTOMOBILES. ALTHOUGH NO ONE WAS INJURED I FEEL AS THOUGH WE WERE LUCKY. IF MY DAUGHTER HAD BEEN IN THE CAR AT THE TIME SHE WOULD HAVE BEEN HIT BY LARGE PICES OF GLASS OR AN ACCIDENT COULD HAVE OCCURED AS A RESULT OF THE GLASS FALLING INTO THE DRIVERS EYES. MY HAIR WAS FULL OF GLASS. I WOULD LIKE TO KNOW HOW MANY CASES OF SIMILAR INCIDENTS HAVE BEEN REPORTED TO YOUR AGENCY. I TRIED TO LOOK IT UP ON THE INTERNET BUT THE SEARCH IS SPECIFIC TO YEAR, MAKE AND MODEL OF THE CAR. I WOULD APPRECIATE ANY INFORMATION YOU COULD PROVIDE ON SUNROOF BREAKAGE ON ALL OTHER AUTOMOBILES AS WELL. THE WINDOW HAS BEEN REPLACED BUT AUDI REFUSES TO COVER THE WINDOW UNDER THE WARRANTY. I WAS QUITE SURPRISED TO FIND THAT A SUNROOF IS NOT SHATTERPROOF GLASS.*AK