2013 TOYOTA SIENNA PURCHASED 8/26/2013. MILEAGE 6,000. FIRST ROAD TRIP (COLORADO) ON I-80 HEADING WEST, DOING SPEED LIMIT, 80 DEGREES OUTSIDE, REAR VENT WINDOWS OPEN & A/C ON & NO VEHICLES NEAR US. SUNROOF & CEILING PANEL WERE CLOSED. WE HEARD A POP, PULLED OVER AND SAW THAT THE FRONT SUN ROOF BLEW OUTWARD, LOOKED LIKE A V…
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2013 TOYOTA SIENNA PURCHASED 8/26/2013. MILEAGE 6,000. FIRST ROAD TRIP (COLORADO) ON I-80 HEADING WEST, DOING SPEED LIMIT, 80 DEGREES OUTSIDE, REAR VENT WINDOWS OPEN & A/C ON & NO VEHICLES NEAR US. SUNROOF & CEILING PANEL WERE CLOSED. WE HEARD A POP, PULLED OVER AND SAW THAT THE FRONT SUN ROOF BLEW OUTWARD, LOOKED LIKE A VOLCANO WITH ABOUT 4-6 INCH HOLE IN THE CENTER. THE GLASS DIDN'T APPEAR TO BE SAFETY GLASS. PIECES WERE 1-2 INCHES LONG X WIDE AND EXTREMELY JAGGED & VERY SHARP. UNFORTUNATELY WE DIDN'T TAKE A PICTURE. DUCT TAPE THE SUNROOF & PROCEED DOWN THE ROAD. CALLED TOYOTA DEALERSHIP WHERE WE PURCHASED & ASKED SERVICE MANAGER HIS OPINION. WE WILL LOOK AT THE SUNROOF WHEN YOU RETURN. DISTRICT MANAGER WILL HAVE TO LOOK AT YOUR CAR. DENVER TOYOTA DEALERSHIP REFUSED TO LOOK AT THE WARRANTED CAR SAYING "WE DON'T REPLACE OR REPAIR GLASS" & GAVE ME THE NAME & PHONE NUMBER OF DENVER AUTO GLASS CO. CUT OUR TRIP SHORT AND RETURNED HOME. BEFORE GOING TO TOYOTA DEALERSHIP, WE TOOK CAR TO LOCAL AUTO REPAIR SHOP TO GET OPINION. SUNROOF IS TEMPERED GLASS. HE FOUND ON THE INTERNET THAT THIS WASN'T THE FIRST INCIDENT OF "TOYOTA EXPLODING SUNROOFS". WITHIN MINUTES TOYOTA DEALERSHIP SAID IT'S NOT A WARRANTY ITEM AND A STONE MUST HAVE HIT THE SUNROOF. ASKED ABOUT DISTRICT MANAGER AND RESPONSE WAS ?WHO TOLD YOU THAT?. OUTCOME IS IT'S NOT GOING TO BE WARRANTY ITEM. CLAIMED SUNROOF ON MY INSURANCE. MY INSURANCE COMPANY SAYS THEY ARE AWARE OF ?TOYOTA EXPLODING SUNROOFS?. AND IN THE FUTURE THEY MAY TRY TO RECOVER ALL OF OUR MONIES. BUT THEN INSURANCE SAID THEY WOULD REPLACE SUNROOF WITH USED SUNROOF / RECYCLED PART. OUR LIFE'S ARE WORTH MORE THAN $300.00. I PAID THE DIFFERENCE FOR A NEW TOYOTA SUNROOF.LTD AWD. *TR
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
Consequence & remedy
Consequence: If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
Remedy: ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.
Additional source detail variants (2)
Fuel System, Gasoline
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
Consequence: If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
Remedy: ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.
Suspension:rear:shock Absorber
Eldorado National-Kansas (ENK) is recalling certain model year 2011-2013 Amerivan Toyota Sienna vans manufactured February 17, 2011, through June 25, 2013. The fuel filler neck may contact the left rear shock absorber. This could damage the fuel filler neck.
Consequence: If the shock makes contact with the fuel filler neck, it could damage the neck allowing it to leak gasoline vapors and result in a fire or explosion causing personal injury.
Remedy: ENK will notify owners, and dealers will relocate the shock absorbers and add a spacer, free of charge. The recall began on July 12, 2013. Owners may contact Eldorado National-Kansas at 1-800-955-9086.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
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