2023 Alfa Romeo Stelvio

I had my vehicle towed to alpha dealership in Kansas City as that is the closest one now to me. Per the recall notice. There was no issue with car being towed down but Alfa Romeo will not tow it back home to my house In [XXX] where it was picked up. They said new rule of 150 miles. However the car is under warranty and it was a recall as well. They said that they determined that it’s a Courtesy to tow car down but not a guarantee be towed back. I said but car is under warranty and it also was a recall. They said I would need to make arrangements to get my car back home. I said wonder if I was broken down in the middle of nowhere. You wouldn’t tow my car to a dealership for warranty work or if you did it wouldn’t be guaranteed that it would be towed back to you. She stated correct. I was not very happy and extremely upset. I said wants the point of a warranty or even an extended warranty. No answer and no help was she . Her name was Jessica and supposedly a team leader for customer care. She said it was denied tow back because it wasn’t a necessary repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2023 ALFA ROMEO STELVIO ESTREMA - INFORMANT SYSTEM, WHICH INCLUDES THE BACK UP CAMERA VIEW HAS FULLY MALFUNCTIONED AND BLANK CAUSING A BACK UP ASSISTANCE HAZARD. THERE IS NOT AN ALFA ROMEO DEALERSHIP IN OKLAHOMA AND THE NEAREST ALFA ROMEO DEALERSHIP IS LOCATED IN PLANO, TX. MANUFACTURER WILL NOT ALLOW DAVID STANLEY, CHRYSLER, JEEP, DODGE, RAM TO PERFORM THE SERVICE, EVENTHOUGH THEY ARE OWNED BY THE SAME COMPANY. ALFA ROMEO IS STATING THAT I WOULD HAVE TO HAVE THE AUTOMOBILE TOWED TO THE PLANO, TX ALFA DEALERSHIP, BUT THEY WILL NOT PROVIDE ME WITH A LOANER CAR WHILE MY CAR IS BEING SERVICED IN PLANO, TX.

I got my car has a lease July 2023. After notifying the sales rep that I will be taking my car to Alaska, he reassured me that Lithia dealership will be able to service my car. When I call to get my car worked on, no Lithia dealer can help me. Alfa Romeo customer service has confirmed they will NOT provide any assistance with me getting my recall fixed due to being in the state of Alaska. Even though I was promised Lithia would cover my type of vehicle. My car is my daily driver and now I have a safety issue. I’m terrified to drive. I feel completely unsafe in what I thought was my dream car. Alfa Romeo would not even reimburse if shipped my car to Seattle or I drove it there myself. I would be scared to have the car break down and I cannot fix it

The back up camera has failed to display on the radio screen when the vehicle is placed in reverse on multiple occasions. The Alfa Romeo Stelvio has poor rear visibility due to a small rear window placed at a relatively shallow angle making the backup camera a necessary safety feature to safely operate the vehicle. The problem was reported to the dealer as part of another issue related to the radio locking up / rebooting due to software issues with a telematic module. Sometimes the radio will display an error message immediately when the car starts and then go to a black screen and sometimes the issue happens without warning. Turning off the vehicle and letting it sit will sometimes resolve the issue. I have offered to provide video evidence to the dealer and manufacturer but was told it was not necessary. The radio was replaced but the issue persists after the radio replacement.

THE CAR DRIVES ERRATIC (SUSPENSION), TIRES SET AT MANUFACTURER PRESSURE DRIVES ALL OVER THE ROAD "UNSTABLE" CAR JUST STOPS ON HIGHWAYS AT HIGH SPEED PLACING MY LIFE IN DANGER, HISTORY OF STOPPING AT BUSY INTERSECTIONS, ACCELERATION ISSUES, ELECTRICAL ISSUES, ENGINE ON/OFF SWITCH DO NOT WORK ACCORDING TO MANUFACTURER STATED WARRANTY, THE CAR LITERALLY ACCELERATES AT HIGHER SPEEDS THAN WHAT'S DISPLAYED ON DASH AND EXPECTED TO. MORE WHEN IDLED. THE COMBUSTION SYSTEM MAKE HUMMING NOISES WHILE FOOT ON BRAKES CHECK ENGINE LIGHT DISPLAYS. GEAR SHIFT DO NOT DISPLAY DRIVE MODES (SCARY; CAR DRIVES ERRATIC OUT OF CONTROL). THE CAR IS A LEMON! TOO MANY SAFETY ISSUES. NEED MONEY BACK ASAP! COUNTLESS SOFTWARE UPDATES DISPLAY 5-10 TIMES DAILY. ALL EXPLAINED OCCURRED AT TIME OF PURCHASE THROUGH CURRENT DATE. I HAVE SPENT HOURS AT DEALERSHIPS, NO REPAIRS, REPAIRS, NOW NEED MORE REPAIRS FOR SAME ISSUES. THE CAR UNSAFE TO DRIVE AND I AM SCARED TO DRIVE BUT I HAVE TOO (ONLY TRANSPORTATION). PLEASE HELP!

Leasing car since November 11, 2023. Car has been in service four times for various problems regarding engine light on, throttle problems, gas emission problems, headlight not working, heater not working, I am very anxious and fearful of driving car. Dealership has had car in for service more than I have had car in my possession.