2022 Alfa Romeo Stelvio

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Fuel delivery system – specifically the low-pressure fuel pump failed, causing poor engine performance and ultimately requiring replacement. The repair was completed by an authorized Alfa Romeo dealer. 2. How was your safety or the safety of others put at risk? The vehicle began running rough and could have stalled unexpectedly, which presents a safety risk if it occurs in traffic or at highway speeds. Loss of engine performance can reduce the driver’s ability to accelerate or maintain speed, increasing the risk of a collision. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was diagnosed and confirmed by an authorized Alfa Romeo dealership, which replaced the fuel pump under extended warranty. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected and repaired by an authorized Alfa Romeo dealer. No inspection was conducted by police or insurance representatives, as no accident occurred. 5. Were there any warning lamps, messages or other symptoms prior to the failure, and when did they first appear? Yes. The vehicle exhibited rough running conditions along with repeated safety warning lights over a period of approximately two weeks prior to the failure. The warnings became more frequent leading up to the repair, indicating a worsening condition. Given the nature of the failure and its similarity to issues identified in prior model years, I request that this matter be evaluated for a potential defect trend and considered for further investigation.

The contact owns a 2022 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

A recall was issued for a disrupted connector on the front buckle switch hall effect sensor that may cause the air bag to not deploy during a crash. This seems to be an important safety concern. However all dealers in my area (Los Angeles) either do not have the part(s) to repair the issue and do not have a timeline on when the part will be available, or have a waiting list of >7 months due to taking only 5 recall cars per week. Both scenarios seems unacceptable, particularly when the recall is related to a safety concern, and fall under the category " dealer fails to remedy the defect within a reasonable time". I trust something should be done with the manufaturer to get more parts to all dealerships, and to force dealers to fix more than 5 cars per week.

The rear camera system is inoperative. The vehicle was brought to the dealer on 3/25/24, 5/24/24, and 6/3/24 and the dealer has been unable to repair and conform the rear camera system under warranty. To date (as of 6/1/24) the vehicle has been with the Alfa Romeo dealer for 22 days on three separate occasions and they have escalated the issue internally to Alfa engineers as the local dealer has been unable to resolve the issue. The rear camera system is a safety device required on all vehicles in the U.S. Service records available on request.

The rearview camera system stopped functioning on about 2/29/2024. At around the same time, the front proximity sensor began to intermittently falsely indicate an object in the vehicle's path when there is no object, including when the vehicle is traveling at speed in the roadway with no other vehicles around. To date, this has not caused the vehicle to brake improperly. We purchased the car approximately three months ago. It is still under the manufacturer's original warranty. Note, the rear camera has been required by law since May 2018. The vehicle has a service appointment scheduled to resolve the problems. We anticipate that the camera issue and front proximity sensor problem will be resolved under warranty; however, the purpose of this complaint was to document the onset of the issues should the manufacturer fail their legal obligations under applicable state and federal laws. Thank you for your assistance.