2018 Alfa Romeo Stelvio

I am reporting a safety issue with my 2018 Alfa Romeo Stelvio (VIN: [XXX] ). The vehicle has experienced repeated failures of critical lighting systems, including the headlights, brake lights, and turn signals, which have stopped working while driving. The issue began around 42,000 miles and occurred while the vehicle was covered under a Mopar Maximum Care warranty. There have been four repair attempts for the same issue. The problem was initially misdiagnosed as a headlight issue, but was later determined to involve the Body Control Module (BCM). I was also initially told this repair was not covered under warranty, which was later determined to be incorrect. Despite repairs, the issue has persisted. The vehicle also has an open recall with no available remedy. This creates a serious safety concern, as failure of headlights, brake lights, and turn signals increases the risk of an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Water discharge on the passenger side whenever the AC is switched on and the car is driving. The water leak led to electrical malfunction with electrical lights switching on even when the car is switched off or the lights switching off when the car is in motion. The water on the passenger side was a nuisance for a long time but when the electrical system went haywire, it became a safety risk especially during night driving when the lights may switch off abruptly. The water leak incident was first reported to the dealership on March 6th, 2021. We did not drive the car around much in the year due to covid. We subsequently reported the problem to dealership in March and May of 2022 (start of the summer months). The water leak continued to happen and we ignored it for a while until Aug 6th 2022 when we took a long trip and the passenger side was completely soaked. The electrical malfunction started happening sometime after. Eventually, on Sept 6th 2022, the car battery died as the lights were running throughout the night. The water leak incident has been looked by dealership and they did found dampness on the passenger side but could not recreate the issue. The car has been with dealership since Sept 7th 2022 for them to check for electrical and water leak issue. The videos of the incidents could be found here: https://www.dropbox.com/sh/plin71ez82sflh3/AADR4qOJ744_dtoInw0y108Ha?dl=0

21,000 MILES MAY 2 2020 WHILE EXITING MY NEIGHBORHOOD, ELECTRONICS FAILED AGAIN AND THE CAR WOULD NOT ACCELERATE ANYMORE; I WAS STUCK IN THE MIDDLE OF A HEAVILY TRAFFICKED US HIGHWAY, WITH THE RISK TO BE HIT BY OTHER CARS. THE CAR WENT INTO THE NORMAL DRIVE MODE AND I WAS NOT ABLE TO SWITCH TO ECONOMIC OR DYNAMIC DRIVING MODE ANYMORE, CAR WOULD NOT RUN OVER 40MPH. ALL KIND OF WARNINGS STARTED SHOWING UP ON THE DASHBOARD. I HAD TO STOP/START THE CAR A FEW TIMES, AND IT RESUMED FUNCTIONING. CURRENT MAJOR FAILURE-30/05/2020, CANNOT SAY THE CAR MILEAGE BECAUSE THE DASHBOARD SCREEN TOTALLY BLACKED OUT, 2020. ALL CUSTOMIZED CONTROLS SETTINGS WENT BACK ON FACTORY SETTINGS AND THE CENTER DASHBOARD ON THE DRIVER SIDE IS COMPLETELY BLACKED OUT. CAR IS BLOCKED IN NORMAL DRIVING MODE WITHOUT THE POSSIBILITY TO SWITCH TO DYNAMIC OR ECONOMIC MODE. ESC WARNING IS ACTIVATED ON THE DASHBOARD. *TR

ON MAY 9, 2018, THE VEHICLE UNDERWENT THE RECALL #U36/NHTSA18V-205 TO SEAL THE POTENTIAL WATER INTRUSION THAT WOULD AFFECT THE BODY CONTROL MODULE. HOWEVER, ON DECEMBER 16, 2019, A NOTICEABLE AMOUNT OF WATER WAS LOCATED ON THE PASSENGER FLOOR BOARD AND AFTER DRIVING FOR 20 MINUTES ON THE FREEWAY AT 65 MPH, WE EXPERIENCED WHAT WE FOUND OUT TO BE LATER WATER INTRUSION THAT AFFECTED THE BODY CONTROL MODULE. AS RECALL #U36 DESCRIBES WE EXPERIENCED THE FOLLOWING ISSUES: 1) THE TURN SIGNALS SPONTANEOUSLY ENGAGED AS WELL AS DID NOT ENGAGE WHEN REQUESTED, 2) THE FAN DID NOT OPERATE, 3) THE PASSENGER SIDE FRONT AND REAR DOORS WOULD LOCK/UNLOCK RANDOMLY, 4) A WARNING SYMBOL DISPLAYING ON THE DASH INDICATING THAT THE PROXIMITY SENSORS ARE NOT FUNCTIONING, 5) A WARNING SYMBOL DISPLAYING ON THE DASH INDICATING THAT THE PARKING BRAKE WAS NOT ENGAGING WHILE DRIVING WITHOUT PROMPT FROM THE DRIVER, 6) THE HEADLIGHTS WERE RAPIDLY ALTERNATING FROM HIGH BEAMS TO LOW BEAMS, 7) COMPLETE LOSS OF HEADLIGHT FUNCTION DURING HOURS OF DARKNESS. BASED OFF OF THE AFOREMENTIONED INCIDENT, IT APPEARS THAT EITHER: 1) THE RECALL WAS NEVER PERFORMED ON MAY 9, 2018 AS INDICATED ON THE SCANNED INVOICES OR 2) THE RECALL THAT WAS PERFORMED ON MAY 9, 2018 WAS NOT PROPERLY COMPLETED. ON JANUARY 3, 2020, THE DEALERSHIP CONSIDERED THE VEHICLE FIXED BY ONLY REPLACING THE BCM. THE DEALERSHIP FAILED TO IDENTIFY THE LOCATION OF WHERE THE WATER ENTERED THE VEHICLE CABIN. THEREFORE, THEY FAILED TO FIX THE UNDERLYING PROBLEM THAT CAUSED THE DAMAGE TO THE BCM AND FUTURE DAMAGE CAN BE EXPECTED TO OCCUR FROM WATER ENTERING THE VEHICLE CABIN.

HELLO, I BOUGHT AN ALFA ROMEO STELVIO 2018 ON DECEMBER 31ST 2018, PRE-OWNED WITH 4800 MILES. AT 7900 MILES THE BRAKES WARNING CAME UP, I TOOK THE CAR AT THE ALFA ROMEO DEALERSHIP. THEY REPLACED THE REAR BRAKE PADS AND ROTORS, THEY ALSO MADE ME PAY FOR IT SAYING IT WASN'T UNDER WARRANTY, WHICH I DON'T UNDERSTAND BECAUSE ALFA ROMEO WARRANTY FOR THE BRAKES SERVICE IS UP TO 12,000 MILES OR 1 YEAR ( THE CAR NOW HAS 8100 MILES). WHILE AT THE DEALERSHIP THEY ALSO DID EARLIER THE 12 MONTHS SERVICE. AFTER SCANNING THE ENTIRE SYSTEM I'VE BEEN TOLD THAT THE CAR WAS IN GREAT SHAPE. I PICKED UP THE CAR FROM THE DEALERSHIP, AND I WAS DRIVING BACK HOME, AFTER DRIVING ABOUT 60 MILES, THE ENTIRE ELECTRONIC STARTED TO ACT REALLY WEIRD, I WAS GETTING COUNTLESS WARNINGS ON THE DASHBOARD, THE TURN LIGHTS STOPPED WORKING, ALL LIGHTS AROUND THE CAR STARTED RANDOMLY FLASHING, THE CAR STOPPED ACCELERATING, AC SYSTEM STOPPED WORKING THE WINDOWS GOT FOGGY I COULDN'T SEE ANYTHING, I WAS ON THE HIGHWAY RUNNING 60/70 MILES/HOUR, ALMOST GOT INTO AN ACCIDENT WHILE TRYING TO PULL THE CAR OVER ON THE SIDE OF THE ROAD. THIS IS A BIG SAFETY/RELIABILITY CONCERN OF MINE, THE CAR TOTALLY STALLED WHILE RUNNING AT 60/70 MILES/HOUR ON A HIGHWAY, PUTTING MY SAFETY/LIFE AT BIG RISK. THE CAR IS CURRENTLY BACK TO THE DEALERSHIP. I'M SERIOUSLY THINKING TO HAVE THE CAR REPLACED OR REIMBURSED. IS THERE ANY KIND OF ACTION I CAN TAKE WITH ALFA ROMEO USA TO HAVE THE CAR REPLACED/REIMBURSED? BEST REGARDS, *TR