2018 Alfa Romeo Stelvio

My 2018 Alfa Romeo Stelvio has a safety recall, due to a faulty fuel pump. I have attempted to work with the Alfa Romeo customer support team to try and have my vehicle fixed, but they have not been able to make practical arrangements to have the vehicle serviced. I live in [XXX]. Initially, I was informed that although there were no local Alfa Romeo dealerships in [XXX], there were some partner Jeep Chrysler Dodge dealerships that could handle the repair. However, I was then informed that these dealerships were no longer being compensated from Alfa Romeo, so I would actually need to work with an actual Alfa Romeo dealership. The closest dealership is in [XXX], which is over 400 miles away. I was then told that Alfa Romeo would arrange towing my car to and from the dealership in [XXX]. The parts were ordered and after a few weeks, the parts are now available. However, in the meantime, Alfa Romeo has again changed their policy to provide towing services. I have been informed that they will make an exception and tow my vehicle to the dealership, but then I would be responsible to arrange to pick up the vehicle from the dealership. This would require me to either drive a rental vehicle or purchase a plane ticket at my expense, in order to obtain the vehicle. Alfa Romeo has issued the safety recall, but is not providing a timely or effective option of actually taking care of the repairs without requiring a significant cost to the consumer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000( Fuel System, Gasoline); however, the part to do the recall repair was not yet available, even after receiving a notification from the manufacturer that the remedy was available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I am reporting an authorized manufacturer franchise dealer for actively refusing to remedy a federal safety recall and unlawfully withholding my vehicle. My vehicle is a 2019 Alfa Romeo Stelvio (VIN: [Insert VIN]), which is subject to the active Fuel Pump Safety Recall (NHTSA Campaign 25V586000 / Manufacturer Recall Code 93C). The vehicle has been physically located at Southern Alfa Romeo of Norfolk ([XXX]) for approximately 18 months. The dealership service management has explicitly stated that they will not perform the mandatory safety recall remedy, nor will they release my vehicle to a flatbed towing company, until an unrelated $5,000 civil dispute involving a loaner car is paid out of pocket. By conditioning a federal safety mandate and the physical custody of my vehicle on a separate civil debt, this dealership is violating the National Traffic and Motor Vehicle Safety Act (49 U.S.C. Chapter 301). The 1.5-year delay also completely violates the federal requirement to provide a safety remedy within a reasonable timeframe. I request federal intervention to force compliance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while driving 30 MPH and depressing the accelerator pedal, several unknown warning lights were illuminated, before the vehicle went into LIMP Mode. The contact stated that there was a rattling sound coming from the turbo charger. A dealer was contacted. The vehicle was diagnosed, and it was determined that the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while driving at an undisclosed speed, the vehicle lost drive power. The message "Service Electronic Throttle" was displayed, and the check engine warning light was illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline). The dealer was contacted; however, the part to do the recall was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to state when parts would be available. The failure mileage was approximately 82,000.

The contact owns a 2018 Alfa Romeo Stelvio. While the contact’s wife was driving at an undisclosed speed, another motorist informed the driver that there was smoke coming from under the hood of the vehicle. The vehicle was immediately parked and failed to restart. The contact was called to the scene and inspected under the hood of the vehicle and discovered smoldering and melted wires. The vehicle was later towed to the local dealer, who diagnosed the vehicle and determined that the chassis-to-engine grounding strap had failed due to corrosion and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer and dealer were made aware of the failure but offered no assistance. The failure mileage was 54,000.

There is no fix for this. The fuel pump foe the Stelvio is recalled almost a year ago. The engine light comes on and the car is undriveable. I have paid for 2 new fuel pumps and control module (out of pocket) , and the check engine light will come back after a few weeks. The car is basically inoperable and bricked because of this, and Alfa has not resolved it. They should not be allowed to drag a recall out for years while owners suffer, and are in danger. Please hold Alfa Romeo accountable. It just happened again today (7/31/26) while my wife was on the highway. This is after paying thousands and thousands to resolve this whole Alfa Romeo doesn’t do anything to fix it. We are out of options.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle lost power while accelerating. The check engine and throttle body warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to the recall; however, the dealer confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.