2023 Acura Integra

VEHICLE & TRANSACTION DETAILS Vehicle: 2023 Acura Integra | VIN: [XXX] Purchaser: [XXX] | Authorized Rep: [XXX] Selling Dealer: Carvana, LLC | Delivery Date: XXX STATEMENT OF SAFETY HAZARD & DEFECT I am filing a formal vehicle safety complaint against Carvana, LLC for delivering a passenger vehicle in an unroadworthy, dangerous condition. On XXX, Carvana delivered the 2023 Acura Integra (VIN: [XXX]). Immediate post-delivery inspection by an authorized repair facility confirmed the vehicle was delivered with four severely worn, defective tires measuring below legal safety thresholds, along with a severe alignment defect. IMPACT ON VEHICLE CONTROL & PUBLIC SAFETY Delivering a vehicle with dangerously worn tires and severe alignment issues directly compromises basic vehicle safety and highway operation: Hydroplaning & Braking Failure: Tires worn past safe limits lack water evacuation channels, causing loss of control and extended stopping distances in wet conditions. Tire Failure Risk: Operating tires past wear indicators dramatically increases the risk of high-speed tread separation or sudden blowout. Handling Degradation: The severe alignment defect impairs emergency evasive steering and causes unpredictable vehicle pulling. DEALER CERTIFICATION FAILURE Carvana explicitly represented this vehicle as having passed a mandatory "150-Point Inspection" and certified it as roadworthy. Delivering a vehicle with four non-compliant tires demonstrates a major breakdown in basic safety quality control. I request that NHTSA log this complaint, assign an official tracking number, and investigate commercial dealer compliance regarding tire safety standards prior to vehicle delivery. Diagnostic reports and tread depth photos are available upon request. Sincerely, [XXX] (on behalf of [XXX]) [XXX] | [XXX] | [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering was sticky, shifty and driver could not recover resulting in loss of control and impact into an electrical pole and total loss of vehicle. Manufacturer and insurance are set to inspect vehicle. Police reported driver at fault as they did not have the mechanical / technical expertise / evidence to determine cause of accident when the recall notice was brought to their attention.

The sticky steering issue has returned even after the initial recall repair. Instead of replacing the entire steering rack, they only applied a temporary fix with grease the first time. The steering wheel stickiness comes and goes, which makes it even more frustrating and unpredictable. At times, the steering wheel even locks up during turns at speeds of 45+ mph, especially on highways and ramps, which is extremely concerning and unsafe. I brought the car back to the dealership, but they were unable to replicate the issue, so no repairs were made leaving me stuck without a solution. I’ve continued driving like this, and now at nearly 65,000 miles, the problem is worse than ever. Overall, this has been a completely horrible experience. Looking back, I wish I had done more research before buying this car. Save yourself the headache.

1. On multiple occasions, the adaptive cruise control has slammed the brakes at freeway speeds with no vehicles in front or next to me. The dashboard display showing vehicles in proximity indicated no new vehicles were sensed during these incidents (meaning the automatic braking was randomly triggered with no visual or audible warning). On one occasion at night, I was in the left lane of the freeway at going 75mph when this system slammed the brakes, slowing me to almost 40mph, causing the car behind me to have to swerve into the left shoulder to avoid rear-ending me. 2. The lane-keeping assistance will randomly start steering the car towards the edge of the lane. Sometimes it will actually steer the car over the lane markers, triggering the lane-departure warning, which proceeds to fight the lane-keep assist’s steering to keep the car in the lane. This will even occur after having steered the car correctly in the middle of the lane for some time. This poses a risk when the current lane is adjacent to a highway median, when there is a car in the lane next to me, or when there is no shoulder on a highway. I have had the ADAS systems on my 2023 Acura Integra recalibrated twice in the last 4 months and neither issue has improved. This is a major safety issue with Acura’s ADAS system which I have not experienced while driving multiple cars of other brands with the same feature set.

I own a 2023 Acura Integra, and the sound system suddenly stopped working — there’s no audio from the speakers, even though the display and radio functions appear normal. I’ve seen multiple videos and posts online from other Acura owners experiencing the exact same issue, which suggests this may be a widespread electrical or audio system defect. All fuses and battery checks came back fine. This may indicate a deeper issue with the car’s electrical system or amplifier that’s not being properly addressed by the manufacturer. I believe this issue should be investigated for a potential recall or service bulletin, as many 2023 Acura Integra owners appear to be affected. Also I am unable to attach videos of what’s going on with the car due to it being photos only.

The Intermittent sticky steering wheel is back once again! So what was the whole-point of getting it fixed the first time under the recall when it’s going to happen again later on along the line. Now the car is approaching 50k and back to the dealer we go to see if they can replicate the problem to get it fix under the warranty. If not just going to have to wait and see if other integras is having the same issues.

Active but slow leak of oil coming from the front of the valve cover of the motor. The leak is leaking from the top down the block and eventually gets burned off or leaks onto the engine mount. The vehicle will be taken to the dealership for this issue and hope to get it looked at soon as the car has 27000 miles. From my understanding from the forums this is a common issue on this motor which needs new new valve cover gaskets to resolve the issue.

The brakes squeak and squeal loudly when the car is cold and reversing. I took it to the acura dealership that I bought it from to get it looked at. They were able to reproduce the sound and said the sound was coming from the vsa (vehicle stability assist) . They compared it to a "known good vehicle" and said it made the same noise. Essentially the dealer said all cars of similar make and model have this issue and make this noise so no repairs were done or necessary. See attached document