2002 Yamaha Road Star Warrior

SAFETY RECALL NOTICE FROM YAMAHA, ROAD STAR WARRIOR MOTORCYCLE. I SENT THE FOLLOWING EMAIL SEVERAL TIME REQUESTING ASSISTANCE IN GETTING THE PARTS TO MY DEALER FOR THE REPAIRS. TO DATE I HAVE NOT RECEIVED A RESPONSE NOR HAS MY DEALER RECEIVED THE REQUIRED PARTS. GENTLEMEN, PLEASE HELP A LOYAL YAMAHA CUSTOMER BY EXPEDITING THE DELIVERY OF PARTS NECESSARY TO SATISFY THE SAFETY RECALL ON MY 2002 YAMAHA ROAD STAR WARRIOR. MY DEALERS NAME AND ADDRESS IS AS FOLLOWS: SUSSEX MOTORSPORTS ADDRESS: 446 HIGHWAY 23 S, SUSSEX, NJ 07461 PHONE: (973) 875-3640 I AM WRITING YOU REGARDING THE RECALL OF ALL 2002 AND 2003 YAMAHA ROADSTAR WARRIOR MOTORCYCLES. I AM VERY UNHAPPY WITH THE WAY YOU ARE HANDLING THE RECALL OF MY 2002 WARRIOR. WHILE I UNDERSTAND THAT RECALLS ARE A SAFETY NECESSITY, AND THE WORK NEEDS TO BE DONE, YAMAHA SHOULD HAVE PLANNED AND ADDRESSED THIS SITUATION MUCH BETTER THAN THEY HAVE. I HAVE BEEN TOLD THAT THE PARTS NECESSARY FOR THE RECALL ARE NOT YET AVAILABLE, AND THAT I SHOULD NOT OPERATE MY VEHICLE UNTIL IT IS REPAIRED. YET, THE COST OF MY OWNERSHIP, E.G., DEPRECIATION, INSURANCE, LOAN PAYMENTS, ETC., CONTINUES ON. I WILL HAVE NO WARRANTY OR ASSURANCE THAT MY MOTORCYCLE WILL OPERATE THE SAME AS BEFORE THE REPAIR WORK. I WOULD FEEL MUCH BETTER ABOUT THE SITUATION YOU HAVE FORCED ME IN IF THE PARTS WERE AVAILABLE, AND THERE WERE SOME GUARANTEE WITH THE ENGINE AFTER IT HAS BEEN REBUILT. NO EXTENDED WARRANTY! HOW IS THAT GOOD BUSINESS? I SINCERELY HOPE YAMAHA RECONSIDERS THEIR POSITION ON THIS RECALL AND MAKE GOOD ON WHAT A COMMON PERSON WOULD CONSIDER GOOD BUSINESS PRACTICES. PLEASE FEEL FREE TO CONTACT ME FOR CLARIFICATION IF REQUIRED. I LOOK FORWARD TO YOUR RESPONSE. SINCERELY, [XXX] [XXX] [XXX] [XXX] [XXX] [XXX] *AK UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I RECEIVED A RECALL NOTICE FROM YAMAHA REGARDING MY 2002 WARRIOR THE FIRST PART OF FEBRUARY. THE RECALL WAS BASED ON CERTAIN TRANSMISSION COMPONENTS. I PURCHASED MY MOTORCYCLE 10/31/03 AND BECAUSE OF WINTER RIDING CONDITIONS I WAS NOT ABLE TO RIDE AS MUCH AS I LIKE. HOWEVER, MY MOTORCYCLE HAS 350 MILES ON IT. I TOOK MY MOTORCYCLE TO THE COMPANY I PURCHASED FROM, SAN LUIS MOTOR SPORTS, SAN LUIS OPISBO, CA. THIS OCCURED JANUARY 24 AS THE TRANSMISSION WAS MAKING AN ODD NOISE. I HAULED THE MOTORCYCLE IN THE BACK OF A TRUCK 150 MILES ONE WAY, LEFT THE MOTORCYLE AT THE DEALERSHIP. DROVE HOME FOR ANOTHER 150 MILES. DROVE BACK TO THE DEALERSHIP ON JANUARY 31 TO GET THE MOTORCYCLE AS THE DEALERSHIP COULD NOT FIND ANYTHING WRONG. AT THIS POINT I HAVE DRIVEN 300 MILES. ON FEBRUARY 7, 2004 I AGAING HAULED MY BIKE TO SAN LUIS MOTOR SPORTS. THE SERVICE DEPARTMENT DID NOT KNOW HOW LONG IT WOULD TAKE TO REPAIR MY MOTORCYCLE AS THEY DID NOT HAVE ANY PARTS TO REPLACE WITH. THEY TOLD ME THEY WOULD CALL ONCE A WEEK TO GIVE ME AN UPDATE. MEANWHILE, WHEN THE FIRST REPLACEMENT PART ARRIVED THE SERVICE DEPARTMENT PUT THAT PART ON A NEW FLOOR MODEL MOTORCYCLE. I HAVE CALLED THE SERVICE DEPARTMENT SEVERAL TIMES AND WAS TOLD SOMEONE WOULD GET BACK TO ME. I HAVE CALLED THE YAHAMA CORPORATION AND WAS TOLD MY MOTORCYCLE WOULD BE THE FIRST TO BE REPAIRED. IT IS NOW MARCH 14, 2004 I AM PAYING FOR "A DEAD HORSE" PAYING INSURANCE FOR SAID "DEAD HORSE" AND HAVE NOT RECEIVED ANY COMPENSATION FOR THE 600 MILES I HAVE DRIVEN TO GET MY MOTORCYCLE REPAIRED. HOW LONG MUST I WAIT BEFORE GETTING THE QUALITY RESULTS THAT I AM ENTITLED TO? I FEEL I SHOULD BE COMPENSATED FOR MY LACK OF MOTORCYCLE, PAYING FOR SOMETHING I DO NOT HAVE, AND A MOTORCYCLE THAT I TRADED IN. THANK YOU FOR YOUR HELP. WILLIAM WILDEMAN. *AK

CONSUMER RECEIVED NHTSA RECALL 03V309000 ON FEB. 14 2003. TRANSMISSION ON CERTAIN MOTORCYCLES, THE SECOND/THIRD PINION GEAR MAY BE INCORRECTLY MACHINED WHICH COULD CAUSE ABNORMAL WEAR THAT EVENTUALLY RESULTS IN A BROKEN RETAINER CIRCLIP. THE DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

YAMAHA ANNOUNCED A RECALL ON MY 2002 ROADSTAR WARRIOR'S TRANSMISSION AND, IT SEEMS AS THOUGH THEY ARE MAKING LITTLE EFFORT TO DISTRIBUTE THE KITS TO FIX THEM. MY DEALER RECENTLY RECEIVED ONE KIT AND THAT'S IT. I ALSO FOUND OUT THAT THEY HAVE DISTRIBUTED NUMEROUS KITS TO CANADA WHERE PEOPLE CAN'T EVEN BEGIN RIDING FOR OVER ANOTHER MONTH! MY MOTORCYCLE IS MY PRIMARY VEHICLE AND, THE RECALL STATES I SHOULD NOT RIDE IT UNTIL THE RECALL IS DONE. SO, WHAT AM I SUPPOSED TO DO WHILE YAMAHA TAKES MONTHS TO GET THE KITS OUT???? THIS IS RIDICULOUS!!!*AK

I OWN A 2002 YAMAHA ROADSTAR WARRIOR WHICH IS INVOLVED IN A RECALL WHICH I HAVE NOT RECIEVED A LETTEROR PHONE CALL FROM YAMAHA OR MY LOCAL DEALER I ONLY FOUND OUT AFTER I CALLED. THE THEY TOLD ME THEY HAD NO IDEA WHEN YAMAHA WAS SENDING THE PARTS SO THEY PUT ME ON A WAITING LIST. THE LACK OF COMUNICATION IS UNACCEPTABLE WHEN MY SAFTY IS INVOLVED. NOW THEY SAY WHEN THEY FIX THE BIKE THE LABOR IS NOT COVERED UNDER THE WARRANTY AND THE PARTS ARE FOR90 DAYS. THEN I HAVE TO BREAK THE BIKE IN FOR 600 MILES AGAIN AND HAVE THE FIRST SERVICE DONE AGAIN AT MY COST (APPROX $300). I BOUGHT THIS BIKE LAST SUMMER AND ONLY HAVE 1100 MILES ON IT. NOW THE REMAINING PORTION OF MY WARRANTY IS RUNNING OUT WHILE MY BIKE SITS IN MY GARAGE BECAUSE IT IS UNSAFE TO DRIVE. SEEING HOW THEY ARE REBUILDING THE MOTOR I THINK THE NORMAL 1 YEAR WARRANTY SOULD BE GIVIN WITH THE REPAIR. ALSO I SHOULD NOT HAVE TO PAY FOR THE FIRST SERVICE AFTER THEY FIXED IT I PAID THAT ONCE ALREADY THEN LAST THE COMMUNICATION IS HORRIBLE IF DIDN'T HAVE FRIEND WITH THE SAME BIKE MY FAMILY MAY HAVE FOUND OUT ABOUT THE RECALL AFTER MY REAR TIRE LOCKED UP ON THE HIGHWAY DOING 75 MPH CAUSING ME TO LOSE CONTROL CROSS THE MEDIAN AND GET HIT MY A SEMI- TRUCK HEAD ON AND DIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YAMAHA MOTOR CORP. HAS PERFORMED A RECALL ON ALL 02-04 ROADSTAR WARRIOR MOTORCYCLES. THEY HAVE ADVISED THEIR CUSTOMERS NOT TO RIDE THEM, AS THE TRANSMISSION COULD SEIZE, RESULTING IN POSSIBLE DEATH. HOWEVER, THEY ARE OFFERING ONLY A LIMITED 90 DAY WARRANTY ON PARTS AND SERVICE AND ARE MAKING ALL OF THEIR FAITHFUL CUSTOMERS WAIT UPWARDS OF SIX MONTHS TO PERFORM THE RECALL. MEANWHILE, US CUSTOMERS ARE STILL MAKING OUR PAYMENTS, PAYING OUR INSURANCE, AND WILL ALSO HAVE TO HAVE ANOTHER INITIAL 600 MILE SERVICE PERFORMED AFTER THE RECALL WORK IS DONE ($250) AS THE RESULT IS, IN ESSENCE, A REBUILT TRANSMISSION. THIS IS HORRIBLY WRONG THE WAY THAT YAMAHA IS HANDLING THIS. WHAT CAN BE DONE ABOUT IT? *JB