2025 Volvo XC90

I am filing this complaint regarding misleading and inconsistent safety labeling on the Nuna REVV convertible car seat. The car seat’s physical sticker, the Nuna website product page, and the user manual all contain conflicting information about the height and weight limits for different installation configurations (vehicle belt vs. lower anchor, rear-facing vs. forward-facing). Specifically: • The website listed rear-facing use with vehicle belt as 5–30 lbs with a height range of 18–34 inches, and lower anchor belt as 5–30 lbs. The sticker on the seat displayed the height limit only for certain configurations, suggesting height was not a factor for others. • After I raised the discrepancy, Nuna’s own customer service team initially told me the sticker was correct and the lower anchor configuration had different limits. They later reversed course after consulting their CPST team, confirming that the rear-facing maximum is 30 lbs OR 34 inches for ALL installation methods — contradicting what both the sticker and website indicated. • This means both the NHTSA-approved sticker on the seat and the website contained incorrect or misleading information at the time of purchase. My [XXX] son ([XXX]) has been using this seat rear-facing based on the published specifications, but is actually over the height limit. This is a serious safety concern. Car seat labels are NHTSA-regulated and are the primary resource parents use to determine safe use. Conflicting information between the label, manual, and website creates a situation where children may be used outside the seat’s tested parameters without their parents’ knowledge. I am requesting that NHTSA investigate the labeling on the Nuna REVV to determine whether it meets federal safety labeling standards and whether a corrective action or recall is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)