2023 Volvo XC90

The contact owns a 2023 Volvo XC90. The contact stated that while driving at an undisclosed speed, the front driver’s side door failed to remain closed securely. The contact stated that the front driver’s side door remained ajar, and an abnormal sound could be heard inside the vehicle. The contact recorded the sound at 99 decibels. The contact stated that the failure had been occurring since purchasing the vehicle in 2023. The vehicle was taken to the dealer however, no cause for the failure was found. The contact stated that an unknown part was repaired in the door. The manufacturer was made aware of the failure. The failure mileage was approximately 6,000.

Constant malfunction of Infortainment center. Turn indicators do not always work. Lately braking error messages. Volvo said it needs software updates. That has been done multiple times. This time it lasted several days and was completely black. You cannot see any information. No radio, no Bluetooth, no GPS, no data on car systems. Car has had problems for almost 2 years and excuse is always the software.

The automatic reverse braking feature is far too sensitive and causes headache-inducing, jarring, sudden extreme braking without any warning. It’s so aggressive that I believed I actually struck something each time. There’s no way to release the locked brakes unless you put it in park and then in drive. Extreme safety concern! This occurs when backing into or out of the garage using the mirrors, backing up to a 6 inch parking curb, or any bushes/brush that is near the bumper. It is wildly inaccurate and is not useful for people who actually use their mirrors to park.

WHEN PUTTING THE VEHICLE INTO REVERSE, THE BRAKE PEDAL AUTOMATICALLY HAD TENSION, THEREFORE, I WAS UNABLE TO PRESS DOWN ON THE BREAK AS NORMAL. WITH LITTLE FORGIVENESS, I ATTEMPTED TO REVERSE AND ROLL BACK IN A SMALL PARKING LOT OF A LOCAL SCHOOL. AS I WAS ATTEMPTING TO ROLL BACK, THE CAR MADE A LOUD NOISE WHEN I WOULD TRY TO ENGAGE THE BREAK.

I've owned several vehicles in my life. The Volvo XC 90 advanced "safety features" have caused more near accidents in the first 10 months of owning this vehicle than anything I have ever experienced. The collission prevention and auto-braking features cannot be disabled on this car and they are defective and extremely dangerous. On sevreal occasions (four in the last two weeks alone) the auto-braking has engage when performing simple task and common suburban style shopping center parking lots. Backing into spots (which is proven to be safer -- my employer used to require it) the auto braking SLAMS onthe brakes and tightens the seatbelts. I am not exagerrating I've almost had a heart attack it's so jarring. Once I performed a u-turn (was perfectly legal) but due to something in the road had to back up to do a three point turn -- the auto braking engaged. I was stuck without the ability to move quickly and was almost hit. In short, many false positives from this sytem that cause MORE HARM than good. It has prevented zero accidents and has caused me to almost get into an accident or scared the living you know what out of me and my passengers all but too many times. In adidtion to these issues, the infortainment system (Android based) has hung on sevreal ocassions. In those instances I cannot control the air conditioning, defroster, etc. Lastly, the last, the lane departure feature is similarly flawed to the auto braking features. Correcting or warning when there is nothing. These features that are supposed to help are in fact making my driving experience more dangerous. It has happened so many times, I'm considering involing an attorney. I have warned friends and family of the dangers of Volvo's flawed technology platform and "advanced safety features." I also shared thsi feedback withthe dealer who offered a simple "wipe and restore" of the infortainment system. At the core, the system is broken and flawed.

Multiple times when driving the car, all sounds that the car makes will simply stop working. This includes things like the safety features and warning sounds, the turn signals, the radio, any map directions, etc. We have researched online for a solution and found others with similar problems, and we have reported the issue to the dealer on 3 different occasions - they took it into service and told us they did updates to the software, but none of their changes have prevented this from happening again. It is random. Other times, the screens will simply lock up, but the audio still works. Eventually, the system will reset. Sometimes all it takes is turning the car off and back on again, other times we've had to leave it to sit overnight before it is working again. This is clearly a safety issue and also a ridiculous thing to have happen to a car that costs over $70,000.

My name is [XXX] . My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn’t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother’s older vehicle. The back hatch doesn’t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI