2019 Volvo XC90

There was a leak on the evaporator coil within the AC system for this car. We started having issues with the AC around the 56,500 mile mark ([XXX]). After a couple of rounds of recharging the system with refrigerant and looking for a leak, the repair shop finally found the leak on the evaporator coil system. The repair was quoted cost $4,854.03. The evaporator coil During the summers when the AC was not working, this was definitely a safety concern. Riding in the car with no AC in the summertime in Hawaii is brutal. The $4,854.03 cost for the evaporator coil replacement, did not include the amount of money we spent the first two go arounds looking for the leak and recharging the system with refrigerant. After doing some research and talking to the repair shop the evaporator coil replacement work it seems that this is a very common failure on this model/year Volvo. I also noticed it looks like they already had a similar recall out for this failure on other similar Volvos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) I would like to have Volvo USA to address this issue and fix this common issue and recall this year model.

The contact owns a 2019 Volvo XC90. The contact stated that after stopping and parking the vehicle, the vehicle failed to turn off. The contact's fiancée arrived on the scene and was able to turn off the vehicle; however, the vehicle later failed to restart, and the gear shifter seized. The message "Gear Lever Lock" was displayed. The vehicle was towed to an independent mechanic, who diagnosed that the panoramic sunroof seal strip had a gap, allowing debris and water into the vehicle, clogging the drain, and rendering the vehicle inoperable. The mechanic disassembled the entire interior and allowed it to dry before reassembling. The contact was informed that the front passenger’s side air bag sensor, seat belt buckle, and seat belt tensioner needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: TJ 35503.3.0 (Panoramic sunroof, sealing strip has a gap). The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

Vin: [XXX] We just had the starter go bad at roughly 66000 miles. When the repair shop had removed the bad starter they noticed a very odd failure. The nut/stud on the starter was stripped. They stated that this was definitely from a manufacturing defect. I can provide the bad starter and receipt of the cost of replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There was a leak on the evaporator coil within the AC system for this car. We started having issues with the AC around the 56,500 mile mark ([XXX]). After a couple of rounds of recharging the system with refrigerant and looking for a leak, the repair shop finally found the leak on the evaporator coil system. The repair was recently completed on 10/22/2024 at the cost $4,254.03. This car has roughly 66000 miles on it now (12/07/2024). The evaporator coil During the summers when the AC was not working, this was definitely a safety concern. Riding in the car with no AC in the summertime in South Carolina is brutal. The $4,254.03 cost for the evaporator coil replacement, did not include the amount of money we spent the first two go arounds looking for the leak and recharging the system with refrigerant. After doing some research and talking to the repair shop who completed the evaporator coil replacement work it seems that this is a very common failure on this model/year Volvo. I also noticed it looks like they already had a similar recall out for this failure on other similar Volvos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The chrome trim started peeling on the center console, near cup holders. This revealed a razor sharp edge on which I cut my finger. All of the exterior door handles have chrome trim and are peeling. Last week my [XXX] daughter cut her finger as a result of a sharp peeled chrome edge. Many reports of this on volvo forums. Some dealers will repair for free, others want to charge for this defective, safety hazard. My service provider said they could not fix for free and wanted $3800 for the repair. This is a known issue and a safety hazard that Volvo is not addressing, see for example: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Volvo XC90. The contact stated while reversing out of a parking space, the contact depressed the brake pedal; however, the vehicle failed to stop. The contact pumped the brake pedal and then depressed the brake pedal to the floor for the vehicle to come to a stop. There were no warning lights illuminated. The vehicle was towed to be diagnosed and it was determined that the brake master cylinder and the brake booster had failed internally, causing a vacuum leak. The contact was informed that the brake master cylinder and brake booster needed to be replaced, the brake lines needed to be bled, and the brake control module needed to be calibrated. The vehicle was scheduled to be repair but had not yet been repaired. The manufacturer was made aware of the failure. The failure mileage was 49,800.

The contact owns a 2019 Volvo XC90. The contact stated that while stopped and attempting to accelerate, the brake became inoperable. There were no warning lights illuminated. The vehicle was towed two times and taken to the local dealer, where it was diagnosed three times that the brake booster had failed. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was unknown. The VIN was not available.

There are many form online stating that Volvo has an issue with water leaking/water drainage line from the sunroof. The water leaked into some components of the airbag and electrical system. After the first time taking to the dealership they were no issue with the system and the vehicle was fine that incident happened back in 2020. The same issue happened again where water was leaking in from the sunroof area (I am assuming because it looks the same as last time) this time the water is in the driver side, and there was a puddle of water forming where the gas and brake paddles are. After noticing the water puddle I try to close the sunroof and turns out the sunroof no longer functions with the electronic control right in front of the sunroof. I also took the initiative to open some of the trims where the side air bags are and it turns out that the area are completely soaked. I do no know if this will cause an issue to the airbag or not but I am worries that prolong exposure to water will compromised the integrity of the airbag system. What's was is that since it affected the electronic for the sunroof what if it affect the sensors for the air bag system.

Air conditioning failed to function as soon as vehicle lease was up. Less than 45k miles on a 3 year old car. Stopped working, hot air blowing in the middle of summer no less. This does not appear to be a part that is on the maintenance interval list. This does not appear to be an isolated incident when researching this fault now over a year later.The climate control system failing on a new car on a part that cannot be reasonably serviced seems problematic to say the least. I asked the dealer to consider a good will repair on more than one occasion as I had literally just moved from a lease to a finance purchase. No luck on that.