2016 Volvo XC90

When driving slowly to enter a parking garage, the steering wheel on the car started to feel stiff, and as I completed the turn, there was a loud snapping sound. The dashboard showed an urgent fault saying “SRS Airbag Urgent - Drive To Workshop”. I drove it to the Volvo dealer. The steering wheel was having problems turning left. When the dealer attempted to move the car, it was then unable to turn left at all. So, the steering wheel completely failed.

When driving and stop in a traffic light, for example, the Volvo ignition going off and I have to re-start it. The problem is rooted probably in the fuse associated with Volvo's stop/start motor. I found that other models have had the same problem, like the recall#R39574 and the reference safety campaign #15V555000.If the fuse blows in traffic, it could increase the risk of an accident, especially a rear-end collision.

I OWNED A 2016 VOLVO XC 90 IN VERY GOOD CONDITION. IN EARLY SEPTEMBER 2023, I TOOK IT FOR AN OIL SERVICE. SHORTLY THEREAFTER, I NOTICED A WARNING LIGHT FOR LOW COOLANT AND WAS SURPRISED THAT I HAD TO POUR MORE THAN A HALF GALLON TO REFILL (THIS SOON AFTER SERVICE). A FEW DAYS LATER, I TOOK THE CAR TO HAVE BRAKES CHANGED AND THEY ALSO NEEDED TO REPLACE AN OIL/AIR SEPARATOR PART. AFTER GETTING THE CAR BACK, IT SAT ON DRIVEWAY FOR WEEK. UPON RETURNING FROM OUR TRIP, MY WIFE DROVE THE CAR AND IT STARTED SMOKING FROM HOOD WHILE ON [XXX] IN CHICAGO, NO WARNING LIGHTS SEEN. SHE WAS ABLE TO TAKE AN EXIT RAMP AND FIND AN EMPTY CURBSIDE SPACE TO PULL OVER. WITHIN MINUTES THE SMOKE TURNED TO FIRE AND VEHICLE BURNED EXTENSIVELY BEFORE THE FIRE DEPARTMENT ARRIVED (~15 MINUTES LATER). THE INSURANCE COMPANY (STATE FARM) DECLARED IT A TOTAL LOSS AND SETTLED OUR CLAIM, HOWEVER WE DO NOT BELIEVE THEY TOOK ANY FURTHER ACTION ON INVESTIGATING THE REASON FOR FIRE. WE BELIEVE THE FIRE WAS LIKELY RELATED TO ISSUE WITH COOLANT SYSTEM. WE NOTICED A PUDDLE ON DRIVEWAY WHERE THE CAR WAS PARKED THAT LOOKED LIKE OIL, BUT IT DRIED QUITE QUICKLY SO WAS MORE LIKELY TO HAVE BEEN COOLANT. ON SEARCHING THE INTERNET FOR FIRE RELATED ISSUE FOR VOLVOS, WE FOUND A FORUM THAT DISCUSSED A SERIES OF FIRES (10-12) FOR 2016 VOLVO XC90 RELATED TO COOLANT SYSTEM ISSUE. APPARENTLY THERE WAS A RECALL FOR THIS, THOUGH APPEARS TO BE FOCUSED ON EUROPEAN DIESEL MODELS. IN DISCUSSING THE ISSUE WITH THE REPAIR SHOP THAT LAST SERVICED THE CAR, THEY INSISTED IT COULDN'T HAVE BEEN OIL RELATED AND MENTIONED PROBLEM COULD HAVE BEEN FROM RODENTS EATING THROUGH WIRES, BUT THAT SEEMS UNLIKELY TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2016 XC90, been letting Volvo know of my oil consumption since Feb 2022 when I noticed more oil being used before changes were due! My vehicle failed the oil test performed on 12/6/23 at Volvo on Manchester in St Louis, and now this Volvo extended warranty won’t cover it. Why? Well, I never received anything from Volvo and wasn’t even aware until the service advisor told me to call. A “ticket” was put in with Volvo headquarters on 12/8/23 and they state that I’m out of the extended warranty, yet I NEVER had any opportunity to even get it since I didn’t receive anything! They want to replace where the current leak is, which is $2600, then do another test! This was my first actual oil consumption test! Despite bringing it to my advisor at the time, which I was well within these “extended warranty parameters” such as mileage, my advisor never suggested this test back in 2022. I was just informed in December 2023 there is a Volvo lawsuit regarding oil consumption. Apparently letters were sent out to Volvo customers of this “extended warranty” opportunity to fix the issue, which I never received anything! I was informed by the dealership to reach out to Volvo headquarters, which I have, a case was put in and 24 hours later I received an email stating they would NOT assist as I’m outside of those “warranty guidelines!.” Like I’ve advised them, how is an owner to know of this extended warranty if we weren’t notified!! it will be $2,600 to fix the current consumption THEN they want to do another consumption test to ensure it’s not leaking elsewhere!

On a travel trip to Seattle, we stopped at few stop, and when my sons tried to exit the rear doors, both would not open. Neither from the inside or outside. Nothing worked. Upon searching, this is a very common issue with the 2016+ models. When inquiring with volvo, it will cost anywhere from 1000-2000 per door to fix the "locking" mechanism which they say can corrode. Ridiculous. This is a major safety issue if passengers can't exit. I've never had a car which a door can't be opened.