2022 Volvo XC60

My vehicle is an XC60. The headlights fogged up and the fog caused issues with driving in the dark. It took four days for the fog to resolve itself. During that time, at night, you could see the fogged areas in the beam. I took the car to a Volvo dealership and they were not able to replicate the issue, likely because it is not as hot now as it was when this occurred. They told me to open a case with Volvo USA. I sent them photographs. They then responded that there was no evidence of condensation, but condensation was normal and would clear up as it did in this case. The sentence is clear that there was condensation while saying there was no condensation. The headlights are a safety issue and the car is under warranty for 10 years. The headlights should be replaced. I shouldn’t be in a position to fight a company that prides itself on safety about headlights, which are critical for safe driving at night. This is a common issue. I searched and found multiple people with the same problem and some were repaired while others weren’t. Volvo is playing a game of chance with a critical component of a vehicle. I even emailed the VP of Customer Care and he did not respond. I don’t know what else to do besides alert the NHTSA that Volvo headlights are in some instances failing their drivers and Volvo refuses to fix the problem.

The contact owns a 2022 Volvo XC60. The contact stated while driving 50 MPH, the vehicle decelerated independently and then stalled. The contact pulled over to the side of the roadway and turned off the vehicle. While attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed back to residence and then towed to a dealer to be diagnosed. The contact was informed that there was coolant leaking into the engine, and the battery needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 22V793000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure. The failure mileage was unknown.

Case number 240821-000271 was opened on 8/21/24 with Volvo Car USA Support. I have three main concerns: 1) The infotainment system losing the favorites that I have saved in the Sirius application. This had been an intermittent problem that I had been having since I purchased the car. I finally took it into the service department at Volvo Cars of Gilbert on 1/7/23 for this problem (Invoice Number VOCS110975). The service department was unable to recreate the problem so they did nothing. 2)A complete car system reboot while I was driving on 6/10/24. As I was driving down the road the HVAC system shut off and the dash and infotainment system screens went blank. All car systems completely shut down except the engine. This was an extremely frightening experience as all of this happened with no warning whatsoever WHILE I WAS DRIVING. This is a huge safety issue! Within about a minute of driving like this the systems started to come back up. I proceeded home. The next morning I took the car to Volvo Cars of Gilbert again. They had the car for 5 days and performed a software update on the IHU (Infotainment Head Unit) (Invoice Number VOCS120164). 3)The failure of the infotainment system to update after starting the car and driving. This happened on 8/7/24 and I took the car directly to Volvo Cars of Gilbert again. The infotainment system was stuck on “Infotainment system starting…” for the entire 12-minute drive to Volvo. Volvo Cars of Gilbert had my car for 8 days this time and this time they did a reload to the existing IHU (Invoice Number VOCS121204). I asked that they replace the IHU. Volvo refused to replace the IHU because it was too expensive at $3200. Also, the problem of the infotainment system losing its radio favorites has become much worse. It happens daily now. I believe there is an opportunity for a catastrophic event to happen while I am driving if this IHU problem is not corrected immediately.

The Volvo XC60 re-charge/hybrid is not equipped with a spare tire. A tire repair kit is provided. I had a flat tire resulting from sidewall damage. The repair kit is ineffective for this type of tire failure. This required towing the vehicle to a tire shop for replacement. If this had happened in a rural setting, at night, or on a weekend the vehicle's occupants would have been put in danger. I was not informed of this feature at the time of sale of the vehicle. This information would have influenced my decision to purchase the vehicle. I am also told that a conventional spare tire from Volvo is not a solution to the problem as it won't support the weight of this model.

The contact owns a 2022 Volvo XC60. The contact stated when the vehicle was shifted into reverse(R), the rear-view camera was blank. The contact stated that the screen later was showing an image and then went blank. The contact stated that the message "Camera Temporarily Unavailable" was displayed. The contact had taken the vehicle to a dealer who was able to duplicate the failure. The dealer had attempted to repair the rear-view camera by flashing the camera control module. The vehicle was repaired. The contact stated that the failure reoccurred. The contact had not taken the vehicle back to the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 24,000.