2018 Volvo XC60

The contact owns a 2018 Volvo XC60. The contact stated that after starting the vehicle, while driving at a slow speed, the brake pedal was depressed while approaching a speed pump and the vehicle unintendedly accelerated and drove at a high rate of speed before crashing into a fence. The contact stated that the vehicle had exceeded 40 MPH. During the crash, the front end of the vehicle was damaged; however, no air bags were deployed. The contact was not injured. The Police and EMS were called to the scene, and the driver and front seat passenger were examined. The driver and passenger suffered emotional stress from the crash. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 87,843.

Hello, thanks for your time. I purchased my Volvo XC60 in late 2020 from my local Volvo Manhattan dealership. The vehicle was certified pre-owned with approximately 28k miles on it, and in excellent condition. Less than three years later, I have encountered a material airbag safety issue with a prohibitively high repair cost. The passenger occupant seat sensor has failed (SRS airbag warning light is now on), which means that the passenger airbag no longer functions. This requires a full seat replacement at an exorbitant cost ($4,000+ including parts and labor). The vehicle only has 48k miles driven. I have a family and find it unacceptable that my vehicle is essentially no longer usable unless I make a very expensive repair. I feel this should be 100% covered by Volvo given the vehicle has <50k miles and it is a material safety issue. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rainwater leaked into front of vehicle and settled in undercarriage causing a short in the passenger side airbag and error message for gear selector. The warning light for the airbag lit up. The vehicle has been inspected by a dealership and the cause of the problem was a clog in the drainage system under the windshied. The clog was redirecting water down into the vehicle and destroyed the main wiring harness. My passenger's safety was at risk because the airbag malfunctioned during driving. Other components could have also shorted out. The ability of the rainwater to drain into the vehicle's electrical components is the result of poor water drainage design and could be remedied easily.

ON THE EVENING OF NOVEMBER 20, 2018 MY FAMILY AND I WERE IN A CAR ACCIDENT. MY DAUGHTER WAS DRIVING MY HUSBAND'S NEW XC60 THAT HE HAD RECENTLY PURCHASED. AS THE FIVE OF US SAT STOPPED AT A TRAFFIC LIGHT, 2 CARS COLLIDED AND ONE HIT US HARD ENOUGH FROM THE FRONT CORNER THAT THE IMPACT FORCED MY DAUGHTER BACK INTO THE SEAT AND THEN PROPELLED HER FORWARD SLAMMING HER CHEST INTO THE STEERING WHEEL DESPITE HER WEARING HER SEATBELT. NO AIR BAGS DEPLOYED. THE DAMAGE TO THE CAR WAS SO EXTENSIVE IT TOOK OVER 2 MONTHS TO REPAIR. YET NO AIR BAGS DEPLOYED.