2015 Volvo XC60

TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT CONTAINED A HUB PLATE AND SCREWS. THE MANUFACTURER PROVIDED A TECHNICAL SERVICE BULLETIN FOR THE WHEEL HUB FAILURE (TSB NUMBER: TJ25329). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000. *DT

WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.

VEHICLE WAS PURCHASED FROM WEST COUNTY VOLVO IN ST. LOUIS, MISSOURI AS A NEW CAR (FIRST SALE) ON JULY 11, 2015. AT THE TIME OF SALE IT WAS DISCLOSED THAT THE VEHICLE WAS USED A DEALER DEMONSTRATION MODEL WITH 7,327 MILES ON THE VEHICLE AND THE VEHICLE HAD NOT BEEN PREVIOUSLY SOLD. IT WAS DISCLOSED THAT THE DEALER HAD "SWAPPED" WHEEL SETS WITH A NEWER 2016 XC60 THAT HAD JUST ARRIVED ON THE DEALERS LOT. AFTER ACCEPTING DELIVERY AND DRIVING THE VEHICLE APPROXIMATELY 30 HIGHWAY MILES TOWARDS KANSAS CITY, THE TPMS MALFUNCTION INDICATOR ILLUMINATED. THE DEALER WAS CONTACTED, AND DECLINED TO RE-INSPECT THE VEHICLE BECAUSE ITS SERVICE DEPARTMENT HAD ALREADY CLOSED. AFTER ARRIVING IN KANSAS CITY, IT WAS DETERMINED BY THE DEALERSHIP AND VOLVO CARS NORTH AMERICA THAT THE TPMS SENSORS INSTALLED ON THE 2016 MODEL YEAR WHEELS ARE NOT COMPATIBLE WITH THE TPMS MONITORING SYSTEM INSTALLED IN 2015.5 MODEL YEAR XC60'S. ACCORDINGLY, DUE TO THE DEALER MODIFICATION OF THE VEHICLE, THE VEHICLE WAS SOLD IN A FIRST RETAIL SALE WITHOUT A FUNCTIONING TPMS MONITORING SYSTEM. THE DEALER MAY HAVE FAILED TO EXERCISE REASONABLE CARE BY MODIFYING THE VEHICLE PRIOR TO SALE WITHOUT MAKING A DETERMINATION WHETHER THE SAFETY SYSTEMS WERE COMPATIBLE. AS OF JULY 15, 2015, THE DEALER HAS BEEN UNABLE TO RECTIFY THE DEFECT. *TR