My wife purchased herself a new 2025 Volkswagen Tiguen on June 20, 2025. On July 20, 2025 she hit a deer. The car sustained significant front end damage. Being that we live 45 minutes from the dealership we brought it to our local body shop, Petrella Bros. The damage total was over $13,000.00. Petrella Bros. has been trying to g…
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My wife purchased herself a new 2025 Volkswagen Tiguen on June 20, 2025. On July 20, 2025 she hit a deer. The car sustained significant front end damage. Being that we live 45 minutes from the dealership we brought it to our local body shop, Petrella Bros. The damage total was over $13,000.00. Petrella Bros. has been trying to get new parts for this vehicle for almost a month and has been told that Volkswagen has not made extra parts for their new cars yet. Today I personally spent an hour on the phone with the dealership as well as over 3 hours with Volkswagen corporate who both also told me they cannot currently get the parts and have no idea when they would be available. Our body shop expressed that when a new model comes out the manufacturer is obligated to have a surplus of replacement parts on hand for this very reason. On top of all this our insurance company has done their due diligence and gave us a rental car as well as extended it but after 7 more days we will need to pay out of pocket. Also my wife is making a fairly large monthly payment and still paying insurance for an Toyota Corolla rental car. It's disheartening when the dealership and manufacturer cannot stand behind their product.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Tiguan vehicles. A software error may cause the body control module (BCM) system to reset. This may result in the ignition switching off, resulting in an engine stall. It can also lead to a loss of certain controls, warning lights, exterior lighting, or failure of the rearview camera system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 111 and 108.
Consequence & remedy
Consequence: An unexpected engine stall, loss of exterior lighting or warning lights, or failure of the rearview camera system can increase the risk of a crash.
Remedy: Dealers will update the body control module (BCM) software, free of charge. Owner notification letters are expected to be mailed November 6, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 57KL. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 17, 2026.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Tiguan vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Consequence & remedy
Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
Remedy: Owners are advised not to allow occupants to sit in the front passenger seat until the remedy is complete. Dealers will repair the affected wiring harness in the front passenger seat, free of charge. Owner notification letters were mailed April 15, 2026. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 74HE. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 12, 2025.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Tiguan vehicles. A tie rod bolt on the rear axle assembly may be loose, which can lead to a loss of vehicle control.
Consequence & remedy
Consequence: A loss of vehicle control increases the risk of a crash.
Remedy: Dealers will replace the affected tie rod bolt, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 42E7.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗