2025 Volkswagen Tiguan

I brought my vehicle to the dealership because it was shifting itself into Park while I was driving. I have brought the car in four times. During the last two visits, the dealership performed a system update called **VW 47DM Collision Vehicle Software Update for Travel Assist/Emergency Assist**. Immediately after leaving the dealership following these updates, my vehicle developed additional and more serious problems. The infotainment system stops working for several minutes at a time before turning back on. The vehicle is also now displaying a “Front Assist Not Available” warning. In addition, the vehicle jerks violently while driving forward or accelerating, and the front end is making a grinding noise. This software update has made my vehicle worse than it was before. I have contacted Volkswagen Customer Care multiple times, but I have been denied assistance because there is reportedly no diagnostic code in the system. However, I have video evidence of these issues occurring while driving. Volkswagen has refused to repair the vehicle or take it back despite these ongoing problems. A vehicle shifting into Park while driving, jerking during acceleration, displaying a Front Assist warning, and experiencing other system failures presents a serious safety hazard to me, my passengers, and others on the road.

The contact owns a 2025 Volkswagen Tiguan. The contact stated that occasionally while driving at various speeds, the Collision Warning light and Auto emergency braking warning light illuminated. The messages "Front Assist not Available", and "Lane Assist System Not Available" were display on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed; however, the cause for the failure was not found. The contact stated that the failure codes were cleared. The manufacturer declined the repair, and the vehicle was not repaired due to the cost. The contact stated that the failure had reoccurred and an appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 3,000.

This car has several issues and I could only select a few. Electrical: the infotainment system disconnects from Wireless car play at random when you drive the vehicle. It then returns a Wifi error on screen and you cannot use car play any longer on both android and iOS. Additionally, the electronic system will reboot when the car is in use. In my case, it always happens on the freeway when driving 75 MPH. The entire car dash is electronic, no buttons. So when this happens, you lose all safety features, have no idea what speed your driving, can't use the radio, navigation, air conditioning, etc. Most importantly, this is a deadly error WV knew about but sold the car anyways. The dealer and WV North America says this is a problem between the infotainment system manufacture and T-Mobile cell towers. There is no fix for it. So what are consumers to do? I paid cash for a product, the product does not work, the manufactuer cannot fix it. Normally when this happens the company either 1) fixes the problem for free or B) lets you return the product. VW says I can't do either. Backup Cam - the camera is cheap, blurry and picks up nonexistent items and slams on the breaks everytime I back down my driveway. Not a human, animal or event a tree limb blowing in the wind. However, when a car is behind you, the backup cam will let you back into the car. Again, this is a "Software" issue and the dealer cannot fix it. Forward collision Warning, Adaptive Cruise Control, Blind Spot Warning, Lane Departure Warning and Lane Keeping Assistance only work intermittently. I'd say about 30% of the time I drive the car, it just dings at me while my dashboard lights up and says all these features failed. VW has no record of it in the cars "error log" so I had to set up a camera in my car to prove them wrong. Once they saw it, they said they don't know a fix. Maybe they can swap out the infotainment system / software, but that requires several layers of approval first.

My vehicle is experiencing a severe safety hazard where the emergency braking system suddenly slams on the brakes while driving in traffic, pulling into traffic, or backing up. When this happens, the car unexpectedly shuts off, and no warning lights or error messages appear on the dashboard. This has almost caused an accident multiple times, making the vehicle incredibly dangerous to drive. I previously took it to the dealership, but they told me they could not find an issue and advised me to continue driving it while documenting the dates and times it happens on paper. However, I refuse to continue driving this vehicle and put my children's lives at risk just to collect data.

Since purchasing this new 2025 Volkswagen Tiguan, I have experienced repeated electrical and drivability defects despite multiple repair attempts by an authorized Volkswagen dealership. The vehicle has been out of service approximately 70+ days, including a transmission replacement, a loose ball joint and suspension repairs. Defects include repeated check engine lights, remote start failures, false "door ajar" warnings, intermittent warning messages, vibration while driving, and hard shifting. The vehicle also shut off while I was reversing and had to be shifted into Park before it would restart. Before taking the vehicle back, I asked the dealership whether it was safe to drive and did not receive a response. After the vehicle was retrieved from the dealership for the 4th time, several defects recurred within approximately 44 minutes, and the check engine light returned the following night. I believe these recurring defects present a safety risk to me, my passengers, and other motorists.

EVAP warning light sporadically displays and the odor of fuel emits from vehicle - both inside and outside. Occured approximately seven times since purchase. Driver door is not operational, sporadically. Will not respond to key fob, windows will not roll down or up, cannot lock or unlock, and displaying a flashing red light with a loud noise emitting every three seconds. Occured approximately five times since purhcase. Mirrors will sporadically not fold outwards and remain in a stuck inward position. Travel assist, side assist, and start / stop has malfunctioned approximately seven times. Dynamic cornering light malfunction approximately three times. Vehicle was not configured when purchased. SOS was not operational.

The contact owns a 2025 Volkswagen Tiguan. The contact stated that while driving approximately 55-60 MPH, the vehicle suddenly became inoperable; the power steering became inoperable, and the brake pedal became difficult to depress. The message "No Key Fob Detected" illuminated. The vehicle was taken to the dealer, but the failure could not be duplicated. No repairs were performed. The manufacturer was notified of the failure. The failure mileage was unavailable. The VIN was unavailable.

The problem occurred immediately after picking my car up from a valet on 5/17/2026 around 9:00pm. The valet had pulled my car up to the front of the Seattle Park ‘N Fly Valet by Sea-Tac airport. I pulled out onto International Blvd, and within a few seconds, the accelerator pedal became completely unresponsive. I was able to coast the car into the Denny’s parking lot just north of the valet lot (about 0.2 mi north of the valet). Everything else seemed to work just fine, except for the accelerator pedal (brakes worked just fine). I turned off the engine, and when I tried to restart the car, it was turning over but wouldn’t start. I called out someone to jump the battery, but the battery was fine. We then disconnected and reconnected the battery, and this resolved the issue and I was able to restart the car and drive away. It was dangerous that I was able to pull out onto a road, just to immediately lose any ability to accelerate. I’m lucky there was a nearby parking lot and I didn’t pull into busy traffic. Something seems to have happened at the valet, that was then triggered as soon as I pulled out onto the road. My guess is they tried to start the car and use the twist shifter in some combination that caused a fault that only triggered once I started to get up to speed. It’s strange because they were able to pull my car up to the front of the lot just fine, and I was able to pull out onto the roadway just fine, but the loss of acceleration only happened once I tried to get it up to speed.

The contact owns a 2025 Volkswagen Tiguan. The contact stated that twice while driving 50 MPH, an unknown message was displayed, indicating that the vehicle was not detecting a passenger. The horn inadvertently beeped three times, and the vehicle stalled and lost steering and braking functionality. The vehicle was restarted each time. On the second occasion, the vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The vehicle was then towed to be diagnosed by the dealer, and the contact was informed that her hands might have been off the steering wheel, causing the vehicle to turn off. The vehicle was taken to another independent mechanic where it was determined that the steering wheel assembly needed to be replaced due to an electrical charge from skin to confirm that both hands were on the steering wheel. However, in the event that both hands were not on the steering wheel, the system would activate a fault code, and the vehicle might stall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 6,000.

Since buying the car in August 2025, I've had multiple issues. Ive had a noise coming from the front passenger side of the vehicle, brought it in and they could not identify the issue or fix it, to this day I still have this noise coming from the front passenger side. Furthermore, I've had numerous hazard lights come on the dash, lasting 2-4 days and then disappearing and reappearing later on. These lights include the check engine light, oil leaks, and not allowing the car to drive over a certain limit due to engine issues. I've also brought these issues to the service center so they can diagnose and fix the issue. They are unable to find anything wrong. Most dangerous event is the car completely shut down on me while driving. This is extremely dangerous to not only myself but others around me. I brought this concern to the service center and they could not figure out why this happened. This car is unsafe to drive.