2023 Volkswagen Tiguan

• March 26, 2025 – Backup Camera & Sensor Failure: While reversing my Tiguan in a parking lot on a rainy day, both the rearview camera and parking sensors failed simultaneously. The screen did not display the rear view, and the sensors did not activate. Although I checked my mirrors, the low-lying wall on the left was not visible, resulting in damage to the left side of the vehicle. • July 9, 2025 – Dealership Inspection: The vehicle was inspected at Volkswagen Bayside Service, where I was told no issues were found and that the camera and sensors were functioning properly. This assessment was conducted in controlled, non-real-world conditions, which I do not believe accurately replicate the environment in which the failure occurred. • Lack of Support from VW Customer Care: Reasons Volkswagen Should Cover the Repair Costs • Safety Feature Failure: The backup camera and parking sensors are critical safety systems required under FMVSS No. 111. These features are designed to work together as part of Volkswagen’s integrated Park Assist/Park Distance Control system. • Direct Causation: • Manufacturer Liability / Recall Acknowledgment: In April 2025, I received a notification from Volkswagen Customer Protection regarding “Compliance Recall 91NY – Camera Control Unit.” Warranty and Recall Coverage: I purchased the vehicle on July 26, 2023, and it remains under the 4-year/50,000-mile New Vehicle Limited Warranty.

System: The rearview camera system on my 2023 Volkswagen Tiguan failed and has not worked reliably since shortly after lease. The camera intermittently displays a black screen or fails to activate when the vehicle is placed in reverse. This issue has persisted despite normal vehicle use. The vehicle is available for inspection upon request. Safety Risk: This defect presents a serious safety risk. Rear visibility is critical to avoid hitting unseen pedestrians, children, or obstacles when reversing. The rearview camera is a federally required safety feature for a reason. I am especially concerned because I often drive in residential areas and near schools — places where children may be behind a vehicle without being visible through mirrors alone. I am a parent myself, and the thought of potentially harming someone due to a malfunctioning camera is deeply distressing. This unresolved defect has caused significant anxiety and fear each time I drive. I do not feel safe operating this vehicle, and I worry constantly that I might unintentionally harm someone due to the lack of full rear visibility. It has diminished my confidence and peace of mind behind the wheel. Dealer Confirmation: Yes. I brought the vehicle to the dealership, where it was kept and I was later told they could not fix the issue because no remedy is currently available. No loaner was provided during that time, and I was left without transportation while believing the vehicle was being repaired. Inspection History: The vehicle was inspected by the authorized Volkswagen dealership. However, no repair was made due to the lack of an available fix. It has not been reviewed by police or insurance representatives. Symptoms/Warning Signs: There were no warning lights or dashboard alerts, but the camera would randomly fail, showing a black screen or partial image when reversing. These symptoms started within the first few months of leasing the car and continue