2022 Volkswagen Tiguan

This incident occurred [XXX] at about [XXX]. My family and I were returning to Utah from an Arizona vacation. We were heading north on [XXX], in between Payson and Benjamin when the sunroof shattered. The sunroof was not open nor had it been open during the entirety of the vacation. My fiancé and I were both watching the road and did not see any debris nor rocks fly up and hit the sunroof. Our only explanation is that it exploded. The vehicle is available for inspection on request. I am thankful that no one was hurt inside the vehicle, but this could have potentially hurt my child who was in the backseat during this. If the fabric that blocks the sunroof had been pulled back, I am 100% positive that all passengers in the car would have been injured by the glass shards. I am going to call the dealership tomorrow when they are open and plan to call the non emergency phone number for the police to file an incident report, if they allow it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The powertrain control units (engine and/or transmission) exhibit concerning behaviors when accelerating from a stop. The actual vehicle acceleration and propulsive torque does not match driver demanded torque for an extended period of time. The amount of delayed reaction is longer when the vehicle is ‘cold’ meaning that the vehicle has not been running prior to driving for an extended period of time. There is some amount of initial acceleration that allows the vehicle to move into the road but then the propulsive torque seems to go away completely for 3-4 seconds. The torque delivered after this delay is then exponential which is again not matching what the driver is asking for. The unintended torque can put the driver at risk of being in a lane without the ability to accelerate out of danger in time. For the situation of having too high of torque can put the driver in danger of hitting an object because the driver was not planning to accelerate so aggressively. These two behaviors can compound on each other as well. When the driver experiences the too low of drive torque condition, the driver could apply more throttle to correct but this will only make the too high of drive torque condition worse. These behaviors occur after every drive-off from standstill. There is a TSB to help improve this behavior. There are no active faults or warning lamps. Many other owners and dealerships confirmed this same behavior. The occurrence date was set to the date of this complaint but these behaviors have been occurring since date of purchase of vehicle.

Vehicle purchased 10.31.2023 at Volkswagen Jackson (Ritchey Automotive) in Jackson, Mississippi. During the course of normal vehicle operation, multiple Travel Assist system failures and alerts as documented within Volkswagen Technical Service Bulletin 2070207/1 occur. Three repair attempts have previously been performed by Volkswagen Jackson (Ritchey Automotive) in Jackson, Mississippi as documented by invoices dated 20 FEB 2024, 27 FEB 2024, and 12 MAR 2024. These efforts appear to conform with the previously cited Technical Service Bulletin 2070207/1 and confirm the defect(s) and/or nonconformity as per the Bulletin's summary of "48‐23‐ 01-Travel Assist Currently Not Available." The frequency and persistence of visual and auditory safety alerts pose significant hazards to the safety of the driver and vehicle occupants as an unnecessary distraction and nuisance in addition to the direct hazards of antecedent electrical malfunction and driver assistance system defects/nonconformity/failure. This matter has been discussed with dealership staff, yielding no productive resolution, and further assistance is being pursued through Volkswagen Customer CARE. All rights to resolution through alternative means are documented as expressly reserved.

These vehicles have a really bad throttle response when trying to accelerate from a stop making a turn into traffic. If you try to push the accelerator pedal to accelerate quickly there is a huge delay in the response which will almost cause you to get into an accident. Please investigate and have Volkswagen correct the issue. This is a common issue with 2020 and newer VW tiguan, and Taos and Volkswagen has done nothing to improve it.

The PVC valve failed on my two-year-old Volkswagen Tiguan at 60,000 miles. As a result, the upper timing gasket was blown, the oil pan went bad, along with several other issues relating to gaskets, seals and sensors, causing an oil leak. This problem was confirmed by my local Volkswagen dealership, and is costing me over $2,000 out-of-pocket. The check engine light was extremely inconsistent - coming on and then going off for days at a time. This is a safety concern. Unfortunately, through research, I have found that many other Tiguan owners are experiencing the same problems, but it does not seem Volkswagen is willing to issue a recall.

The extreme acceleration delayed in responding. It has happened on a few occasions causing me to have to quickly brake the vehicle once it finally responds to avoid hitting any traffic in front of me, but one of the occasions was When I tried to make a left turn in an intersection, I pressed on the accelerator and the car moved forward very slightly then stopped and would not move forward, I attempted to get the car to move as cars were then headed straight towards me and I pressed all the way down on the accelerator, after a few seconds it finally responded and jumped forward just in time for the cars coming towards me not to hit my car. After this I immediately took it into the dealership, they confirmed this was a known issue with the Volkswagen Tiguans as well as some Atlas’ however this was an issue with the computer in the car and they had attempted to fix the issue with an update to the computer but had no success therefore they had no way to resolve the issue and we would just have to take the car back as is. This issue put my life, my kid and my unborn child at risk as it would not move, after the dealership confirmed they knew this was an issue with this particular type of vehicle and saying they had absolutely no fix for it so therefore they would do nothing for us is completely unacceptable and when we bought the car no one informed us of this issues so I am very concerned there are many more individuals facing the same safety risk driving this vehicle and I feel it too unsafe to drive until they have a resolution.

After slowing down while driving, I pushed the gas pedal to continue with normal speed. Instead of picking up speed again, the RPM dropped, the car hesitated for a few seconds and than accelerated back to normal driving condition. In the meantime traffic was approaching from behind while I couldn't regain normal speed. Felt like I was stalled in yltraffic for a few seconds. Also, often while reversing from my driveway, than hitting D to go forward, the vehicle hesitates before it will move forward. I took it to the dealer . They could not duplicate the situation.