2022 Volkswagen Tiguan

2022 VW Tiguan, VIN [XXX], 54,953 mi. Infotainment screen went black; because the rearview camera image displays only on that screen, the backup camera is completely inoperative in reverse. Failure is constant. I replaced a blown #20 fuse and attempted a hard restart with no result. XXX, Volkswagen of [XXX] [XXX]: tech found DTC in ECM stating no communication with 5F module (infotainment control unit); VW guided test plan directs replacement of the 5F module. Quoted $501.54. Dealer stated this is a known issue and multiple customers there are waiting on the same backordered part. VW has already recalled 2022 Tiguans for this component and this consequence. Campaign 22V-514 ([XXX]): infotainment memory module defect causing rearview camera image not to display, certified by VW as an FMVSS 111 noncompliance. Campaign 25V-082: 2022-24 Tiguan camera control unit error, same loss of camera display. NHTSA VIN lookup on XXX shows no open recalls; my vehicle was included in neither campaign and no remedy has ever been applied. My vehicle has the identical failure (same model year, platform, component, and loss of rear visibility) as the recalled population. The dealer's statement that multiple customers await the same part indicates the defect population extends beyond the recalled VINs. I request NHTSA evaluate whether the scope of 22V-514 and 25V-082 was underinclusive and whether a recall query or scope expansion is warranted for uncovered 2022 Tiguans. RO and VIN lookup available on request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle was parked on my worksite and when I can out to check a truck in. I noticed my windows looked tinted and when I went to investigate my vehicle was on fire or smoking badly and I closed the door and call [XXX]. This was a very traumatic experience for me considering I had only purchased the vehicle from the dealership on the 18th and had recently been training one of my kids for driving lessons. While I am grateful that me or my family where not physically injured it is unacceptable that both the manufacturer and dealership knowingly put both me and my family in harms way and I expect to be compensated for this preventable traumatic experience we've endured due to no fault of ours. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Description of Defect: The central MIB3 infotainment touchscreen on my 2022 Volkswagen Tiguan has suffered a complete blackout and is entirely unresponsive. This system has already been repaired and replaced over three once under warranty for infotainment failures over three years ago. The issue has returned, causing a total loss of the backup camera, and safety menus controls. Safety Risk Involved: When the touchscreen fails or goes black, it causes an immediate loss of critical vehicle functions. I lose access to the backup camera display while reversing, and I am entirely unable to adjust vehicle safety assistance menus. This total loss of visibility and vehicle safety controls creates an immediate driving hazard and distraction.

What component or system failed or malfunctioned, and is it available for inspection upon request? During a multipoint inspection that was earlier than advised due to multiple dashboard lights engaging, we were told that our car has an oil leak due from the timing covers and lower pan seal. They removed the oil separator and found value stem seals to be out towards the exhaust side creating an oil leak that stemmed from blown timing covers and the lower oil pan seal being the cause of the leak. The oil separator was noted as failed. This car has been brought in for every inspection and continued to have lights on post inspection that we were told regularly that they forgot just to turn off the lights but that the oil had been changed. In fact, our next oil change wasn't due until February 2027. How was your safety or the safety of others put at risk? Our safety has been put at risk driving a car with a substantial oil leak and faulty components that only seem found after we are 8,000 over the warranty. In searching the internet, this oil valve and leak situation is common in 2022 Tiguans enough so that there are multiple threads and articles about it. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer confirmed that this is an ongoing issue with these cars and that Volkwagen may be looking into doing a rebate for repairs. That doesn't fix the issue with the safety of the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We will be checking in with our insurance provider as well as an independent service center after dealing with Heritage Volkswagen Group due to our warranty. That warranty obviously provided us nothing for its cost or coverage. The lights were present and always brought in to be checked at the dealer we bought the car from. Again, we were always told that the lights didn't mean anything and they were left on after service accidentally

The overhead console suddenly dropped into the passenger compartment, making the vehicle dangerous to drive: the rear view mirror view was completely blocked and the now swinging console can hit the driver's face while driving. To avoid being hit, the driver has to hold the console up with one hand while driving with only one hand. The cause appears to be the failure of multiple plastic clips holding the overhead console in place. While this appears to be a known issue with VW, they have not recalled all of the affected vehicles.

At around 60,000 miles my infotainment system started acting strange. The backup camera wouldn’t engage intermittently. After doing that for a couple months, it stopped working completely and is just a black screen. Several times randomly it has come on briefly to display the Welcome to VW message but will do nothing more than that. I have no back up display.

Oil Change and Check Engine Light continuously appear. Have gotten oil changes during the prescribed timings and still after being within the timeframe of the oil change the sensor appears. The car has stalled while driving due to this and have on multiple occasions have had to buy oil to add to the vehicle even after getting a oil change at a dealership.

This is related to reference TSB 48-23-01. There is a rapid, unpredictable chime causes intense cognitive distraction while trying to navigate highway traffic. It is accompanied by warning messages covering navigation information and other displays on the dash. It is impossible to focus on driving the car and is incessant with no way to turn off. This is a safety hazard. I've almost been involved in several crashes due to the distraction and trying to manage the problem as it's occurring.

2022 Tiguan overhead consule just fell down hanging by wires. No glasses compartment so not sure what would cause the stress on it due to usage. Dealer said 2020 models had issue and have an extended warranty. The 2022 does not have any recall. Seems like design flaw VW should correct as issue comes up. If I was driving at the time. it would have hit me or passenger in the head. This is a safety concern. I have seen multiple posts where this has happened. VW said I am out of warranty and will not do anything. It is 2022 and I have seen 2020 and 2021 models with owners posting same issue.