2022 Volkswagen Tiguan

I had a warning light for lane assist not working that would ding constantly. Dealer said known issue. Replaced steering wheel. Now I’m out of warranty at 59000 miles and it needs another steering wheel. They did not fix the issue. It is part of the airbag system and I’m worried about the lane assist which I can’t turn off might go haywire and make vehicle swerve itself into other cars.

I was informed from the Volkswagen dealership of where I purchased the vehicle that there are malfunctions with the Lane Assist system and other driver assistance functions caused by a fault in the steering wheel. However, I was also told that Volkswagen no longer manufactures or provides a replacement steering wheel for my vehicle. This leaves me without a viable solution to restore the safety systems that are integral to the vehicle’s operation.

There is a continuous alert stating "Travel Assist not available" even though Travel Assist is actively on, working, and exterior sensors are clear and clean. A Volkswagen dealer confirmed that it is due to faulty sensors in the steering wheel. There seem to be hundreds of people who have reported the same issue over several years, yet there has not been a recall yet for this issue.

Crack spontaneously appeared near VW logo on steering wheel. The crack is growing. Volkswagen dealership said the airbag and steering wheel plate cover need to be replaced but unwilling to cover under warranty. Steering wheel plate cover looks to be swollen and other visible areas show stress marks. Dealership is ordering replacement part to replace next week. Dealership did not say this is a safety concern, but I feel it is needs to be reported to the correct persons. No warning lights have occurred.

Since I purchased this vehicle new, there have been several persistent, and dangerous problems. I have repeatedly reported these to my local dealership, Larry Miller VW, in Lakewood, Colorado, and they have effectively ignored me. The first problem is with the steering column/lane assist functions. The failure light/beep for lane assist is frequently alarming, and the control of the steering changes depending on whether lane assist is "on" or "off" or malfunctioning. Sometimes the steering jolts severely in one direction. This is manifestly dangerous. The second problem is that the radio malfunctions in all manner of distracting and dangerous ways. The radio sometimes shuts off without warning and cannot be turned back on. Sometimes the sound remains "on" but the screen goes "black" so that you cannot read a map or make a selection from the control menu. Sometimes the radio alarms that the driver is about to hit an object in front or in back of the vehicle, when there is no object anywhere around. This is very dangerous because the alarm is loud and the brakes are applied if the car believes an object is near. I have videos of these problems occurring. There is no specific date as these problems have been happening since I purchased the car new, until today, 7/10/24.

Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.

I've had a 2022 VW Tiguan SEL-Premium 4-Motion for about 1 week. It has approximately 23,000 miles on it. After a few days of problem free driving, the car displays a warning "Travel Assist Currently Not Available" upon startup and also while driving. The problem sometimes goes away on its own, other times it keeps warning the driver of an error with the system. I've seen in reoccur at least half a dozen times in one week. There is no way to fully disable this system to prevent the warning from occurring. I ran a scan of the error codes, and found code B17B8F2 to be the issue. I cleared the code and then it returned within 15 minutes. Research led me to find this is a very common problem. VW has issued their own TSB which can be found on this website. TSB transaction no. 2070207/1. It appears the entire steering wheel needs to be replaced to resolve this issue. In my mind, this should be a voluntary recall on all models affected by this problem. It appears this is a manufacturing defect but I've also seen that there is a huge backlog of steering wheels needed before parts can be installed to rectify the situation, leaving owners without a remedy to fix a distracting warning light and sound.

Car was purchased new on 3 Oct 2022. I was at dealer on 17 Jul 2023 for the 5th time for issues with infotainment screen going black and/or freezing. Diagnosis revealed it needed another F5 computer chip (the 2nd replacement). In addition, I was informed I needed a new steering wheel. A few days later, lane departure and travel assist function would turn off/on spontaneously, frequently pulling me from my lane. As of 23 Jul 2023, the infotainment screen died. I no longer have a my backup camera which I rely on extensively. In addition, I lost my navigation, apple play, radio, phone charger. VW has no ETA for a replacement parts and stated a loaner was not included in my purchase warranty. I am investigating their buyback program, however that may take over 45 days. I DO NOT FEEL SAFE IN THIS VEHICLE.

The car has always had initial take off problems, pressing the gas to accelerate out of my driveway or any place I’m first taking off at when turning on the vehicle again, the acceleration cuts out in the middle of accelerating and then all of a sudden revs up. That’s with keeping a steady consistent foot on the gas pedal. It jerks down and then jerks up and is not able to avoid. Through the last few months I’ve also noticed involuntary steering-I start to think it’s windy outside pushing me from side to side but the trees are clearly not moving as if it is. Then I was driving today, started it up, got about 5 miles from my house, starting shaking the whole car while accelerating up and the EPC and check engine light was blinking. I had to turn around to bring it home, wouldn’t let me go past 35 without shaking intensely but made it back to my driveway.