2022 Volkswagen Tiguan

I have had several incidents where the forward collision activated for no reason. I didn’t keep track of dates because I did t realize I would need to. Then I began having other issues: Incident 1 June 7, 2025: i was driving down the road and lost all power. Car wouldn’t start back up. Got a jumpstart and didn’t have any issues like that after that for two months. Issue 2: July 3, 2025: Infotainment center went completely black. Callled dealership and they told me it wasn’t under warranty. July 11, 2025: backup camera came on in reverse. August 3, 2025: backup camera came on while in reverse. August 15. 2025: backup camera came on in reverse. August 27, 2025: went to start car for in morning and it start, just made strange sounds along with clicking. Put on battery charger for 20 minutes, started it and let run for a few minutes. It was fine after that. August 27, 2025: displayed the welcome to Volkswagen three times today. Backup camera came on. August 28, 2025: sitting in my car without power on and the welcome to Volkswagen displayed on infotainment screen.

Steering wheel Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem.

Travel assist not available warning is showing multiple times when driving. I start the car, start driving and no issues. Then randomly the warning issues shows up along with an audible alert. It appears to be an issue with the steering wheel as several online posts indicate VW replaced the steering wheel to resolve the issue, only to have it show up again, several months later.

There is a continuous alert stating "Travel Assist not available" even though Travel Assist is actively on, working, and exterior sensors are clear and clean. A Volkswagen dealer confirmed that it is due to faulty sensors in the steering wheel. There seem to be hundreds of people who have reported the same issue over several years, yet there has not been a recall yet for this issue.

The car stalls and lags out when accelerating and appears to slip gears (daily). The dealership stated this is normal for the car to do, but it’s very scary and nearly caused me to be rear ended. The car turns off at a stop light (unexpected ) and has to be restarted. I am experiencing jerking and sputtering of the vehicle when at a complete stop. First the car indicates the start/stop function is deactivated, then the car produces a message stating the engine speed max is 2500 rpm. Then the EPC light comes on and/or the check engine light. I initially took my car in to the dealership for maintenance (standard) in October. I have since returned 2 more times due to the same issue. Upon starting the car tokay, the car started jerking and this time the check engine light came on and continued to blink. The car started rattling loudly and I turned off the engine for about 10 minutes, called the dealership and they advised me to pay to have it towed if the issue persists. This will be the 4th time in 2 months. Each time the diagnostic stated the issue caused by “sensors” and the warranty allowed this to be fixed at no cost. I am also expecting unexpected blackouts of the infotainment system which prevent me from using the rearview camera for when in reverse.

Vehicle purchased 10.31.2023 at Volkswagen Jackson (Ritchey Automotive) in Jackson, Mississippi. During the course of normal vehicle operation, multiple Travel Assist system failures and alerts as documented within Volkswagen Technical Service Bulletin 2070207/1 occur. Three repair attempts have previously been performed by Volkswagen Jackson (Ritchey Automotive) in Jackson, Mississippi as documented by invoices dated 20 FEB 2024, 27 FEB 2024, and 12 MAR 2024. These efforts appear to conform with the previously cited Technical Service Bulletin 2070207/1 and confirm the defect(s) and/or nonconformity as per the Bulletin's summary of "48‐23‐ 01-Travel Assist Currently Not Available." The frequency and persistence of visual and auditory safety alerts pose significant hazards to the safety of the driver and vehicle occupants as an unnecessary distraction and nuisance in addition to the direct hazards of antecedent electrical malfunction and driver assistance system defects/nonconformity/failure. This matter has been discussed with dealership staff, yielding no productive resolution, and further assistance is being pursued through Volkswagen Customer CARE. All rights to resolution through alternative means are documented as expressly reserved.

Since I purchased this vehicle new, there have been several persistent, and dangerous problems. I have repeatedly reported these to my local dealership, Larry Miller VW, in Lakewood, Colorado, and they have effectively ignored me. The first problem is with the steering column/lane assist functions. The failure light/beep for lane assist is frequently alarming, and the control of the steering changes depending on whether lane assist is "on" or "off" or malfunctioning. Sometimes the steering jolts severely in one direction. This is manifestly dangerous. The second problem is that the radio malfunctions in all manner of distracting and dangerous ways. The radio sometimes shuts off without warning and cannot be turned back on. Sometimes the sound remains "on" but the screen goes "black" so that you cannot read a map or make a selection from the control menu. Sometimes the radio alarms that the driver is about to hit an object in front or in back of the vehicle, when there is no object anywhere around. This is very dangerous because the alarm is loud and the brakes are applied if the car believes an object is near. I have videos of these problems occurring. There is no specific date as these problems have been happening since I purchased the car new, until today, 7/10/24.