2022 Volkswagen Tiguan

Travel assist currently unavailable warning goes off frequently in 2022 Volkswagen Tiguan SE-R Line creating a loud repetitive dinging noise which is very distracting and alarming while driving, thus causing a safety issue. This occurs even when not using travel assist features and there is no way for the consumer to disable the travel assist to prevent the warning from occurring. This has been an ongoing issue since purchasing the vehicle in May 2022 and has been reported to the local Volkswagen dealership multiple times with no acknowledgement of the issue or offer to repair while the vehicle was under warranty. I have recently discovered that Volkswagen issued a Technical Service Bulletin for dealerships in May 2023 under (TSB) 2070207/1 (also known as TSB 48-23-01). It is a known issue to Volkswagen and they have failed to issue a recall or properly train their dealerships about the issuance of the Technical Service Bulletin to appropriately repair while covered under warranty.

The infotainment MIB3 system failed. Infotainment screen is completely black and non functional. This has put my family at risk because I can’t see my backup camera and have very limited visibility through rear view mirror when backing up. I also lost safety features such as rear cross traffic warning, rear auto braking, ability to see pedestrians or vehicles when backing up, and the emergency cell call system. My car also no longer can access navigation or CarPlay which makes navigation dangerous on my small phone. Failure of MIB3 infotainment brain was confirmed by VW dealer. Car is under factory warranty but part is backordered with no ETA so I’m forced to drive an unsafe car. Was denied a loaner vehicle. This failure happened 1 day after overhead console spontaneously broke and fell down from headliner. Error lights now persist on the dashboard.

This is a very common issue with the car and everytime I touch the steering wheel it says “travel assist not available”. But when it notify that message it makes a very loud noise. It is very distracting because everytime I move my hands or grab the wheel it will keep making the loud noise making it very hard to focus. This is a problem that Volkswagen knows about and wants the customer to pay over $1000 out of pocket to replace the whole steering wheel. There is no user error or way for the drive to cause this it is a faulty sensor in the wheel. In the end its makes it very hard to drive and focus when everytime I move my hand on my wheel the car makes a loud ringing noise

In February 2026, my windshield was replaced by a third-party glass company after a crack. Shortly after, my vehicle’s driver assistance system began activating falsely — beeping, displaying warnings, and on a few occasions attempting to auto-correct the steering wheel while my hands were already on it. The ‘hands on wheel’ warning has displayed while I was actively holding the wheel. The glass company has serviced the vehicle four times since, including replacing the camera bracket, resetting the windshield seal, and installing a full OEM windshield and bracket as recently as June 15, 2026. Camera recalibration has passed successfully each time. Despite this, the false activations have continued and worsened. On June 17, 2026, the system activated approximately 25 times during a single commute of about 30 minutes, including while braking and during slow-speed maneuvers such as parking. The vehicle’s steering wheel was replaced in January 2025 under a manufacturer Technical Service Bulletin for an unrelated known defect and functioned without issue for over a year before this began. I am scheduling a dealership appointment to diagnose the cause. This is a safety concern because the system unpredictably intervenes with steering input and produces frequent distracting false alerts while driving

This is related to reference TSB 48-23-01. There is a rapid, unpredictable chime causes intense cognitive distraction while trying to navigate highway traffic. It is accompanied by warning messages covering navigation information and other displays on the dash. It is impossible to focus on driving the car and is incessant with no way to turn off. This is a safety hazard. I've almost been involved in several crashes due to the distraction and trying to manage the problem as it's occurring.

"Travel Assist Not Available" chime and yellow notification came on intermittently from around July 2024 to July 2025 in my VW Tiguan. I complained about it to the Heritage VW in [XXX] and nothing was done in 2024. The noise and notifications became more frequent around July 2025 and came on every time I drove the vehicle incessantly. I took the car back to Heritage VW and they said it was by battery and replaced this for a fee. This did not eliminate the problem and the dealer kept it for 2 days and found that it was the steering wheel. They charged me to replace this because the vehicle was out of warranty. However, in July 2024 it was still under warranty but Heritage VW neglected to make the repair. This noise was a huge distraction to my driving as it was loud and incessant. I made a complaint to the Georgia Attorney General and VW corporate headquarters and neither helped me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This first happened while I was driving. First, it started with a loud warning tone along with the notice on the console telling the travel assist is currently not available. It’ll be there for a few minutes and then it will go away. A couple of months later during the winter of December 2025- January 2026. It was constantly a problem. Every time I drove every 2 to 5 minutes it will give me the same loud beep along with the notice. It didn’t matter whether I was using the feature or not it kept constantly beeping. In the best of times it was very annoying and in the worst of times it just is so loud that it scares me. I tried so many things to fix it. I would often try to clean the cameras. And I couldn’t use the lane keeping assistance at all through all this. There is a feature I’ve been using extensively and I think it’s important for having helped me driving safely in the highway. In the end, it was so distracting I’m not having the lane keeping Assistance that I was forced to go get it repaired. That’s when I understood that it was a widely reported issue.

The car will not stop giving me the warning “travel assist currently not available”. It comes and goes randomly and I tried turning off all the travel assist features but it still keeps beeping. Sometimes the alarm goes on and off dozens of times per minute (yes, very frequently). I already took my car to VW dealership, they updated the software, the problem got better for a few days but came back again. After researching for myself I found several of complains on the internet about the same issue: [XXX] / [XXX] / [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)