NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
62 reports67,142 miles · Jul 31, 2019
Air BagsUnknown Or Other
CAR STATIONARY, ATTEMPT MADE TO TURN ON 2015 VOLKSWAGEN TIGUAN, ON THE DASHBOARD, THE TERM "ERROR: AIRBAG" CAME UP. ASSESSING ISSUE, OWNER WENT TO CHECK THE STEERING WHEEL AND THE HORN DOES NOT WORK WHICH CAN POSE A VERY DANGEROUS HAZARD WHEN DRIVING RESULTING IN BEING UNABLE TO ALERT DRIVERS OF THE CARS PRESENCE WHEN CHANGING …
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CAR STATIONARY, ATTEMPT MADE TO TURN ON 2015 VOLKSWAGEN TIGUAN, ON THE DASHBOARD, THE TERM "ERROR: AIRBAG" CAME UP. ASSESSING ISSUE, OWNER WENT TO CHECK THE STEERING WHEEL AND THE HORN DOES NOT WORK WHICH CAN POSE A VERY DANGEROUS HAZARD WHEN DRIVING RESULTING IN BEING UNABLE TO ALERT DRIVERS OF THE CARS PRESENCE WHEN CHANGING LANES ETC. ELECTRONIC CONTROLS ON DRIVING WHEEL DO NOT WORK RESULTING IN BEING UNABLE TO CONTROL HANDS FREE OPTION WHEN USING CALL FEATURE, OR OTHER FEATURES RESULTING IN DISTRACTED DRIVING AND COMPROMISING PASSENGERS SAFETY.
NHTSA ODI #11240800
44,500 miles · Apr 13, 2019
Electrical SystemElectronic Stability Control (esc)Service Brakes
THE PARKING BRAKE IS PERMANENTLY SHORTED OUT. I BOUGHT THIS AS A USED CERTIFIED PRE-OWNED VEHICLE. I'VE HAD TO REPLACE THE BATTERY IN LESS THAN ONE YEAR. CHRONIC PROBLEMS WITH GENERAL BRAKING SYSTEM. SEVERE ELECTRICAL PROBLEMS. EXAMPLE: MY RADIO WILL MOT STAY OFF, WHEN CAR IS PARKED, KEY REMOVED AND ALARM IS SET. RADIO STILL RUN…
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THE PARKING BRAKE IS PERMANENTLY SHORTED OUT. I BOUGHT THIS AS A USED CERTIFIED PRE-OWNED VEHICLE. I'VE HAD TO REPLACE THE BATTERY IN LESS THAN ONE YEAR. CHRONIC PROBLEMS WITH GENERAL BRAKING SYSTEM. SEVERE ELECTRICAL PROBLEMS. EXAMPLE: MY RADIO WILL MOT STAY OFF, WHEN CAR IS PARKED, KEY REMOVED AND ALARM IS SET. RADIO STILL RUNS. I GET THE MESSAGE "CANNOT READ SD CARD" ON THE CONSOLE. I HAVE HAD TO JUMP MY BRAND NEW BATTETY 10-15 TIMES. THAT IS LESS THAN SIX MONTHS OLD. VW AMERICA HAS IGNORED MY REQUESTS FOR HELP, AND IT ALLEGEDLY IS STILL UNDER THE COP WARRANTY AND UNDER MANUFACTURER WARRANTY AS WELL. THE CAR IS UNSTABLE ON THE FREEWAY, DOESN'T STEER WELL AND I'M AFRAID I'LL HAVE A SEVERE ACCIDENT.
NHTSA ODI #11196024
72,000 miles · Mar 11, 2019
Engine
THESE ENGINES ARE SUSCEPTIBLE TO CARBON BUILD-UP, WHICH MAKE THEM RUN EXTREMELY ROUGH, JERK, MISFIRE, AND OVERALL CANNOT GET UP TO SPEED WHEN COLD. THIS IS DANGEROUS, A WASTE SINCE MPG FALLS DRASTICALLY, AND COULD RESULT AN ACCIDENT. OVER NORMAL WEAR AT 70,000 MILES, MY TIGUAN NEEDED A MANUAL CARBON BUILD-UP REMOVAL FROM THE …
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THESE ENGINES ARE SUSCEPTIBLE TO CARBON BUILD-UP, WHICH MAKE THEM RUN EXTREMELY ROUGH, JERK, MISFIRE, AND OVERALL CANNOT GET UP TO SPEED WHEN COLD. THIS IS DANGEROUS, A WASTE SINCE MPG FALLS DRASTICALLY, AND COULD RESULT AN ACCIDENT. OVER NORMAL WEAR AT 70,000 MILES, MY TIGUAN NEEDED A MANUAL CARBON BUILD-UP REMOVAL FROM THE ENGINE CYLINDERS. THIS SERVICE COST OVER $1,200 FROM THE DEALER, WHICH IS OBVIOUSLY CAUSED BY A MANUFACTURE/ENGINEERING DEFECT! THIS PROBLEM IS WELL KNOWN ONLINE FROM OTHER VW OWNERS AND THE DEALERS, AS THE SERVICE ADVISERS KNOW RIGHT AWAY WHEN YOU DESCRIBE THE SYMPTOMS. PLEASE, HELP!
NHTSA ODI #11185882
52,000 miles · Feb 7, 2019
SeatsInjury
THE PASSENGER SEAT BURNT MY BUTT FROM THE SEAT HEATER IT TOOK MY SKIN OFF MY BUTTOCKS AND VEHICLE WAS IN MOTION FOR ABOUT 20 MINUTES ON HIGHWAY.
NHTSA ODI #11175111
37,000 miles · Nov 4, 2018
Unknown Or Other
WHILE TRAVELING ABOUT 50 MPH, THE PANORAMIC SUNROOF IMPLODED, SHOWERING THE INTERIOR OF THE VEHICLE WITH SHARDS AND CHUNKS OF GLASS OF ALL SIZES. WE WERE IN THE STATE OF OHIO, NEAR THE CITY OF ATHENS ON STATE HIGHWAY 124. WE DID NOT GO UNDER AN OVERPASS OR BRIDGE.
NHTSA ODI #11145249
59,000 miles · Sep 2, 2018
Air Bags
VOLKSWAGEN HAS A RECALL FOR MANY OF THEIR VEHICLES INCLUDING THE 2011- 2014 TIGUAN DUE TO FAULTY CLOCK SPRINGS. THE VEHICLE WE HAVE IS A 2015 TIGUAN WHICH HAS ALSO SUFFERED A CLOCK SPRING FAILURE. THE EARLIER RECALL HASN'T COMPLETELY FIXED THE ISSUE AND SHOULD BE PROBABLY BE EXTENDED TO ADDITIONAL VEHICLES INCLUDING THE 2015 T…
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VOLKSWAGEN HAS A RECALL FOR MANY OF THEIR VEHICLES INCLUDING THE 2011- 2014 TIGUAN DUE TO FAULTY CLOCK SPRINGS. THE VEHICLE WE HAVE IS A 2015 TIGUAN WHICH HAS ALSO SUFFERED A CLOCK SPRING FAILURE. THE EARLIER RECALL HASN'T COMPLETELY FIXED THE ISSUE AND SHOULD BE PROBABLY BE EXTENDED TO ADDITIONAL VEHICLES INCLUDING THE 2015 TIGUAN. IT'S A COSTLY REPAIR AND ONE THAT SHOULD NOT BE OCCURRING. THE VEHICLE WAS FINE ONE MOMENT AND THE PROBLEM WAS FIRST DISCOVERED WHILE DRIVING SLOWLY AND MAKING TURNS IN A PARKING LOT ON 8/5/2018 "NHTSA HAS RECEIVED 90 COMPLAINTS OF CLOCKSPRING FAILURE SINCE THE 2015 RECALL, INCLUDING SEVERAL THAT WERE MADE AFTER THE REMEDY OF THE 2015 RECALL, INDICATING THE EARLIER RECALL HADN'T SOLVED THE ISSUE FOR ALL VEHICLES. THE 2015 RECALL INVOLVED 2011-14 MODEL YEAR GOLF, GTI, JETTA AND TIGUAN, 2010-14 MODEL YEAR PASSAT AND CC, 2012-14 MODEL YEAR JETTA SPORTWAGEN AND 2010-13 MODEL YEAR EOS CARS. THE FACT THAT AN INVESTIGATION HAS BEEN ORDERED DOES NOT MEAN THAT ANOTHER RECALL WILL FOLLOW; AN INVESTIGATION IS TYPICALLY FOLLOWED BY AN ENGINEERING ANALYSIS AND THEN A RECALL IF THE ISSUE WARRANTS IT. IF YOU SUSPECT THAT YOUR VEHICLE MAY HAVE THIS ISSUE, YOU CAN CONTACT NHTSA AT SAFERCAR.GOV TO FILE A COMPLAINT." SOURCE: JAY RAMEY, ASSOCIATE EDITOR WITH AUTOWEEK READ MORE: HTTPS://AUTOWEEK.COM/ARTICLE/RECALLS/NHTSA-INVESTIGATE-415000-VW-VEHICLES-AIRBAG-ISSUE#IXZZ5PYPQQEJM READ MORE: HTTPS://AUTOWEEK.COM/ARTICLE/RECALLS/NHTSA-INVESTIGATE-415000-VW-VEHICLES-AIRBAG-ISSUE#IXZZ5PYOSDWDG"
NHTSA ODI #11124032
91,000 miles · Jun 3, 2018
Air BagsElectrical System
THE AIRBAG WARNING LIGHT CAME ON, AND THE CONTROLS ON THE STEERING WHEEL DO NOT WORK, AND THE HORN WILL NOT WORK.
NHTSA ODI #11099378
40,000 miles · May 15, 2018
Air BagsElectrical SystemSteering
OCT 19TH, 2017 CLOCK SPRING BROKE, WHILE EXITING OUT OF PARKING LOT, FOLLOWED BY AIRBAG WARNING LIGHT APPEARING ON DASHBOARD, ALONG WITH ALARM SOUND. AS I CONTINUED TO DRIVE ON SIDE STREET, I WAS NOT ABLE TO USE MY HORN AS ANOTHER STARTED TO ENTER MY LANE. UPON RETURN TO PARKING LOT, WHILE CAR WAS IN DRIVE, MY STEERING WHEEL LO…
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OCT 19TH, 2017 CLOCK SPRING BROKE, WHILE EXITING OUT OF PARKING LOT, FOLLOWED BY AIRBAG WARNING LIGHT APPEARING ON DASHBOARD, ALONG WITH ALARM SOUND. AS I CONTINUED TO DRIVE ON SIDE STREET, I WAS NOT ABLE TO USE MY HORN AS ANOTHER STARTED TO ENTER MY LANE. UPON RETURN TO PARKING LOT, WHILE CAR WAS IN DRIVE, MY STEERING WHEEL LOCKED UP. I BROUGHT THE CAR INTO MY DEALERSHIP FOR REPAIRS THAT NEXT MORNING (10/20) MARCH 15TH, 2018 THE CLOCK SPRING FAILED FOR 2ND TIME, SO I BROUGHT IT BACK TO THE SAME DEALERSHIP FOR REPAIRS (AIR BAG WARNING LIGHT CAME ON SAME AS BEFORE) AND YESTERDAY MAY 14TH, 2018 THE CLOCK SPRING FAILED FOR 3RD TIME. I REQUESTED A TOW TRUCK TO TRANSPORT THE CAR TO THE SAME DEALERSHIP, AS I DO NOT FEEL THAT THIS CAR IS SAFE TO DRIVE AT THIS TIME. IT IS CURRENTLY BEING SERVICED TO REPLACE THE CLOCK SPRING.
NHTSA ODI #11093986
31,000 miles · May 11, 2018
Structure
VW HAS DOOR LOCK HATCH ACTUATORS THAT ARE HAZARDOUS. THEY BREAK OR FAIL SO MUCH THAT THERE ARE MILLIONS OF COMPLAINTS ON THE INTERNET ABOUT THEM. MY DAUGHTER'S BACK DOOR WOULDN'T OPEN AND NOW WON'T LOCK. THIS IS VERY DANGEROUS WITH CHILDREN IN THE BACK SEAT BECAUSE THE CHILD SAFETY LOCK DOESN'T WORK. VW IS MAKING A FORTUNE ON TH…
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VW HAS DOOR LOCK HATCH ACTUATORS THAT ARE HAZARDOUS. THEY BREAK OR FAIL SO MUCH THAT THERE ARE MILLIONS OF COMPLAINTS ON THE INTERNET ABOUT THEM. MY DAUGHTER'S BACK DOOR WOULDN'T OPEN AND NOW WON'T LOCK. THIS IS VERY DANGEROUS WITH CHILDREN IN THE BACK SEAT BECAUSE THE CHILD SAFETY LOCK DOESN'T WORK. VW IS MAKING A FORTUNE ON THIS BECAUSE THEY CHARGE HUNDREDS OF DOLLARS FOR LABOR TO FIX THEM. PLEASE MAKE THEM MAKE MORE RELIABLE AND SAFE DOOR LOCKS.
NHTSA ODI #11093298
51,524 miles · Apr 5, 2018
Unknown Or Other
I WAS DRIVING DOWN THE FREEWAY ABOUT 72 MPH AND SUDDENLY I HEARD A BIG BOOM SOUND, LIKE A GUNSHOT . AND THEN GLASS WAS EVERYWHERE , THE SUNROOF HAD EXPLODED , BUT IT DIDN'T APPEAR TO BE ANY OBJECTS INSIDE THE VEHICLE, AND I DIDN'T NOTICE ANY ROAD DEBRIS,
NHTSA ODI #11083441
Official recalls
4Jul 17, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Consequence & remedy
Consequence: Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.
May 16, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Jan 28, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Volkswagen Tiguan vehicles manufactured January 15, 2015, to January 21, 2015, and 2015 Audi Q5 vehicles manufactured January 13, 2015, to February 3, 2015. The affected vehicles are equipped with driver and front seat passenger seat-mounted air bag inflators that may rupture in the event of a crash.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of a seat-mounted air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the side air bag modules, free of charge. The recall began July 7, 2016. Owners may contact Audi customer service at 1-800-822-2834 or Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69M1 (for Audi) and 69L9 (for VW).
May 26, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Tiguan vehicles manufactured January 22, 2015, to March 20, 2015. These vehicles may be equipped with Certification labels that are missing the required tire pressure information and they may state incorrect weight and loading information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence & remedy
Consequence: If the labels have incorrect weight and loading information, the operator may overload the vehicle which could cause vehicle instability, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will correct the information on the certification label, free of charge. The recall began on June 12, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01A5.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗