2023 Volkswagen Taos

The contact owns a 2023 Volkswagen Taos. The contact stated while approaching the vehicle, there was a loud pop coming from the lower driver’s side of the vehicle, and shortly afterwards the contact noticed a crack on the front windshield. The contact stated that the windshield had been replaced twice before and was awaiting the replacement of the windshield again. The contact stated that the cracks all stated at the same place on the windshield. The local dealer was contacted and declined to repair the vehicle because there was no open recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100.

Vehicle displayed instances of overheating but was told by dealership it wasn't a big issue and the vehicle was safe to drive. I took the vehicle to the dealership for scheduled maintenance and when I returned to pick up the vehicle I was told that coolant was leaking into the oil and the head gasket was defective. The service desk representative stated the head gasket is a known issue in the 2022-23 models. The engine will need to be taken out of the vehicle, taken apart, and a new gasket installed. I was also told this issue would most likely happen again due to the design of the gasket. Parts are on order and the dealership has the vehicle as it's not safe to drive prior to repairs being made.

Haven’t owned the vehicle for 2 years and I’ve already had to have brake lines replaced, windshield and now the head gasket has crapped out. Which apparently is a huge issue with this vehicle. It’s really the worst buy I’ve ever made. Trade in value, at just 2 years old, is only 19,000…when I paid 30….it’s really awful. Now I have to wait for, God only knows how long, because the parts are on back order, to have it fixed! Volkswagen has ruined me for ever loving their name.

I have brought the Taos back to Volkswagen dealership repeatedly for failure of the infotainment screen this screen displays the back up camera when the car is put into reverse The dates :12/14/23 , 2/21/24 , 8/27/24 ,9/5/24 , 10/23/24 , 11/13/24. Each time inspections , repairs, updates have been made and through 11/5/24 the infotainment screen has continued to fail without warning leaving us without access to the back up camera ( along with other information). In discussing these issues with Taylor B, from Volkswagen customer service she states this is a known issue with the Taos but can not offer any solution to the problem Mileage and date of incident indicate the start of issue

On August 4th, 2024 Volkswagen Taos coolant reservoir at 17,348 miles was nearly empty. Went to closest dealership, which could not set appointment to look at until October 21. Every couple hundred of miles, I have had to refill the coolant level. The VW Taos was finally able to be diagnosed with a head gasket failure on October 21, 2024 with 22,359 miles. The parts and fix are a couple of months out, with no current ETA. Was given back vehicle to drive in the meantime. This is a major safety issue, as the gasket could completely fail at any time. This is also causing premature wear on the engine, as coolant will be leaking into the oil. The manufacture, Volkswagen, was contacted and unable to offer any assistance and told to keep driving in the meantime, since the dealer gave me back the vehicle.

a low coolant light went on . Brought car in and head gasket and rear brake pads need to be replaced. the car has 16000 miles on it. This is unacceptable. !!!!!!!!!!!! I would like to know if the car will be replaced with the same faulty brake pads and the same faulty head gasket. These are know issues so why hasn't VW fixed both these parts and why would I want to same ones in my car that are known to be faulty.

On 9/5/2024 I brought the vehicle into the dealer for the 30000 mile service. Upon inspection the dealer found the rear brake pads were badly worn and needed replacement and that they were not under warranty and that I would be responsible for the cost. In February 2024 Volkswagen sent me a notice that they were extending the warranty on the rear pads to 24000 mi / 2 years from 12000 mi / 1year but did not indicate why. I referenced this notice to the dealer and stated I thought the pads should be covered as even though I had 30000 miles on the vehicle it was only 18 months old and that the large discrepancy between the front and rear brake pads 10 mm vs 2 mm showed that the rear pads were subpar. That has gone nowhere. I have been trying to negotiate some kind of middle ground on this but with no resolution a this point. I realize the Web is not always a reliable source of information but I have found incidents similar to mine which also include two other issues that my vehicle has : Head gasket failure causing coolant leaks - this was found on my vehicle with repairs scheduled as soon as the parts come in. And severe hesitation during acceleration which was identified as a turbo issue which was corrected by an “ adaptation “ of the turbo which I should monitor ongoing which leads me to believe this could be a continuing issue. These two repairs were under warranty. Both of these issues pose concerning safety and performance issues. And a previous problem with the display screen that shows the backup camera, which was corrected after repeated visits . All these issues on the vehicle less than 2 years old cause me great concern about it being a safe car ongoing. I hope you find this information useful. Thank you

I was attempting to turn left across on coming traffic, plenty of room safety wise. The engine lagged and would not speed up. Pedal almost the the floor and I was going maybe 5 mph, the car was barley rolling and had the two cars coming not been paying attention I would have been tboned. Once through the intersection the vehicle aggressively sped up. Took the vehicle into the dealership they had it 28 days, confirmed they felt the engine lag and ran diagnostics and couldn’t find anything wrong but whatever they did fixed it for about 3 weeks and now the engine is lagging again.

The vehicle has 8000 miles on it and was sold to me knowing it had a well known head gasket problem. The vehicle has acceleration and overheating problems when it runs out of coolant which is leaking. The problem has been confirmed by suburban Vw in Farmington hills Michigan and it has been in service there since [XXX]. I reported the problem 8 months after purchase but they were unable to take it in due to many different reasons including lack of spare parts, not enough staff and no rental cars. I have had to top the coolant up on 5 occasions and have had leaks and stains on my garage floor which I reported INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)