2011 Volkswagen Routan

TL* THE CONTACT OWNS A RECARO PERFORMANCE SPORT (NA) REARFACING INFANT SEAT, MODEL NUMBER: 386.01 (NA). THE SEAT WAS LOCATED IN A 2011 VOLKSWAGEN ROUTAN. THE SEAT WAS MANUFACTURED IN AUGUST OF 2014. THE CONTACT STATED THERE WAS A NOTCH IN THE ADJUSTER LEVER, WHICH WAS IN THE LOCATION OF THE LEG SPRING TO CONTROL THE ROTATION. THE CONTACT WAS UNABLE TO USE THE CHILD SEAT DUE TO THE BELT BEING FRAZZLED AND SNAGGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

THIS CAR WAS ACTUALLY MANUFACTURED BY CHRYSLER AND SOLD BY VW. THE INITIAL PROBLEM SEEMED TO BE RELATED TO A FAULTY FUEL PUMP. THE CAR WOULD TRY TO CRANK BUT NOT START. IT ACTUALLY STALLED AS WELL. WE TOOK IT TO A DEALER WHO CONTINUED GUESSING AT THE PROBLEM AND FINALLY REPLACED THE FUEL PUMP. LUCKILY I HAD MECHANICAL BREAKDOWN COVERAGE AND ONLY HAD TO PAY $250 OUT OF POCKET. HOWEVER, AFTER THE "FIX" I'VE HAD THE CAR BACK THREE TIMES FOR THE SAME PROBLEM WITH NO SOLUTION. THIS WEEK, THE FUEL PUMP STARTED RUNNING EVEN WHEN THE CAR IS OFF. I DID A SEARCH AND FOUND OUT ABOUT THE ONGOING TIPM PROBLEM WITH CHRYSLER. THIS SEEMS TO BE THE SAME PROBLEM. I'M TAKING THE CAR BACK TO THE DEALER THIS WEEK TO SEE WHAT THEY CAN DO. INCREDIBLY FRUSTRATED THAT CHRYSLER SELLS THIS CRAP AND TAKES NO RESPONSIBILITY. VW SAYS THEY STOPPED SELLING THESE VANS BECAUSE OF ALL THE PROBLEMS. NOT MY PROBLEM SINCE THEY SOLD THEM TO BEGIN WITH. I JUST WANT SOMEONE TO TAKE RESPONSIBILITY. *TR

VAN WOULD NOT START LIKE NORMAL. SOMETIMES IT WOULD, OTHER TIMES IT WOULD CRANK, IDLE, THEN SHUT OFF, OR CRANK WITHOUT STARTING AND WOULD HAVE TO MANUALLY TURN THE KEY BACK TO THE OFF POSITION TO STOP THE CRANKING, OR CRANK WITH FOOT ON GAS PEDAL DEPRESSED SO IT WOULD NOT STALL SO IT WOULD START. THAT WORKED FOR ABOUT 2 WEEKS. NOW IT ONLY CRANKS WITHOUT STARTING. WAS TOLD INJECTORS NEEDED CLEANING. AFTER THAT WAS TOLD FUEL PUMP IS NOT WORKING. (WAS NOT THE PROBLEM, FUEL PUMP WAS NOT GETTING POWER, THIS WAS KNOWN AFTER INSTALLING NEW FUEL PUMP AND IT DID NOT WORK EITHER. I HAD THEM TEST OLD PUMP AND IT DOES STILL WORK SO NOW IT'S AN ELECTRICAL ISSUE BEFORE THE FUEL PUMP. THEN TOLD ECU IS BAD. COMPUTER GAVE NO DIAGNOSTIC CODES, NO DASH WARNING LIGHTS. FOUND OUT THE (ECO)NOMY FEATURE MAY BE THE CULPRIT BUT CAN'T GET INFO FROM DEALER. (NHTSA REFERENCE #10052670 OR TSB REFERENCE #TB-20-13-05). WHEN I CALLED THE SERVICE DEPARTMENT AND ASKED THEM ABOUT A TSB, TECHNICAL SERVICE BULLETIN THEY SOUNDED LIKE I WAS SPEAKING A FOREIGN LANGUAGE. THEN THEY ADVISED I SPEAK TO THE SHOP FOREMAN BUT HE WAS NOT THERE AT THE TIME AND HAS NOT BEEN AVAILABLE TO SPEAK ON THE PHONE THE LAST 2 DAYS I CALLED. CALLED VW 800# AND THEY DO NOT SEND THEM OUT BUT YOU CAN BUY IT FROM THERE WEBSITE. STRANGE THAT SUCH AN ISSUE IS NOT COVERED EVEN IF WARRANTY IS OVER. I HOPE IT DOES NOT TAKE A COMPLAINT FILED WHERE THEY HAVE TO CLICK THE RADIO BOX YES FOR WAS THERE AN INJURY OR FATALITY? QUESTION *TR

1ST INCIDENT-PARKING CAR IN A STALL, CAR SHUTS OFF BEFORE PARKED. P0111 REPLACE AIR TEMP SENSOR 2ND INCIDENT-EXITING THE FREEWAY ON A SINGLE LANE JUST UNDER 35MPH ENGINE SHUTS OFF, STEERING WHEEL LOCKS RIGHT, APPLY BRAKES LIGHTLY, SHIFT INTO NEUTRAL TO TURN WHEEL TO PULL ON SHOULDER. P0300 AND P0302 CODE. DEALER REPLACE BANK #2 CYLINDER HEAD AND NECESSARY PARTS.(INCIDENT POSTED INFORMATION) 3RD INCIDENT-MERGING ON FREEWAY UP THE HILL, ENGINE BOGS AND SHUTS OFF, WAS ON FAR RIGHT LANE PULLED TO SIDE. DEALER SAYS MISFIRE ON CYLINDER #6 WITH NO DTC CODE, SAYS IGNITION COIL PROBLEM ON #6. *TR

I STARTED MY 2011 VW ROUTAN THIS MORNING AND AS SOON AS THE TRANSMISSION WAS PLACED IN REVERSE, THE ENGINE QUIT. I HAD ALL ELECTRICAL POWER THROUGHOUT THIS WHOLE ORDEAL. I PLACED THE VEHICLE IN PARK AND STARTED IT AGAIN THOUGH IT WAS HESITANT TO START. IT STARTED AFTER 3 SECONDS AND I ALLOWED IT SIT AND IDLE (DID NOT NOTICE ANYTHING OUT OF THE ORDINARY WHILE IDLING AT SMOOTH RPMS). I PLACED THE TRANSMISSION INTO REVERSE AND THE ENGINE IMMEDIATELY QUIT RUNNING AGAIN. AFTER PLACING THE TRANSMISSION BACK INTO PARK, IN DEPERATION I ATTEMPTED A THIRD TRY TO START THE ENGINE AND ENGAGE THE TRANSMISSION. THIS TIME EVERYTHING WORKED AS NORMAL. AFTER SEEING SO MANY OTHER COMPLAINTS OF VERY SIMILAR INSTANCES OF ENGINE SHUTDOWN, I AM EXTREMELY CONCERNED AS TO THE SAFE OPERATION OF THIS MINIVAN. THE ONLY KEY THAT HAS EVER BEEN ON MY KEY RING (AFTER 2.5 YRS OF OWNERSHIP) IS THE KEY FOR MY ROUTAN; I ALWAYS MAINTAIN A SEPARATE RING FOR HOUSE/OFFICE/ETC. IN THE EVENT THAT THIS OCCURS WHILE DRIVING DOWN THE ROAD, I WILL ENSURE THAT IT GETS FIXED SO THAT I CAN ATTEMPT TO GET AS MUCH RESALE VALUE AS I CAN WHILE PROMPTLY TRADING IN FOR SOMETHING OTHER THAN GM OR VW. *TR

7/2/14 - AFTER BEING IDLE FOR 1HR THE CAR WOULD NOT START. AFTER SEVERAL REPEAT ATTEMPTS IT DID. IT WOULD CRANK AS NORMAL, NO DASHBOARD WARNING LIGHTS EVER CAME ON. 8/8/14 - AFTER 3HRS OF HIGHWAY DRIVING WE STOPPED TO FILL UP WITH GAS. ECO FUEL NEVER USED THE SAME CRANK ISSUE OCCURRED AS 7/2. 8/9/14 - AFTER 8HRS IDLE TIME THE VAN WOULD NOT START UNTIL REPEATED TRIES. I BROUGHT TO DEALERSHIP, THEY COULD NOT GET THE PROBLEM TO REPEAT AND SUSPECTED THE TPIM MODULE. 8/10/14 - AFTER 8HRS IDLE TIME THE VAN WOULD NOT START. WHEN IT FINALLY DID I DROVE 1/4 MILE FROM THE HOUSE AND THE VAN SHUT DOWN COMPLETELY. LOST ALL POWER STEERING AND NORMAL BRAKING ALMOST RESULTING IN AN ACCIDENT. CALLED DEALER BACK UP AND BROUGHT BACK INTO DEALERSHIP 8/12/14 WITH EXPECTATION TO HAVE $900 TPIM MODULE REPLACED. DIRECTING THE DEALERSHIP TO LEAVE THE CAR OUTSIDE OVERNIGHT, PUSH IT IN AND THEN HOOK UP TO COMPUTERS FOR EVALUATION THEY WERE ABLE TO FIND LOW FUEL PRESSURE READING FROM THE FUEL PUMP UP UNTIL THE IT FINALLY CRANKED OVER AFTER SEVERAL TRIES. AFTER THE INITIAL START THE VAN WOULD READ NORMAL FUEL PUMP PRESSURES WHILE RUNNING, TURNING IT OFF AND TURNING IT BACK ON AGAIN. HOWEVER THIS DOES NOT EXPLAIN WHY IT SHUT DOWN WHILE DRIVING. THE CAR WAS RETURNED AND A NEW FUEL PUMP WAS ORDERED FOR 8/19/14 INSTALL. 8/15 - 8/18/14 - THE VAN SHUT OFF WHILE DRIVING TWICE NOT TO MENTION EVERYTIME IT SAT IDLE IT WOULD HAVE THE SAME START UP ISSUES. 8/19/14 WHEN THE DEALERSHIP RECEIVED THE FUEL PUMP IT WAS THE WRONG ONE. BUT THE MODEL# AND SERIAL# WERE EXACTLY THE SAME! SO AS IT STANDS THEY CAN'T FIX IT UNTIL THEY IDENTIFY THE FUEL PUMP. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY BEGAN TO HESITATE BEFORE STALLING. THE CONTACT INDICATED THAT THE FAILURE HAD OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,833.

AFTER BUYING MY CERTIFIED ROUTAN AND ONLY PUTTING AROUND A 1000 MILES ON IT THE STEERING WHEEL WOULD START TO SHAKE WHEN BRAKING AT A SPEED OF 40MPH OR FASTER. TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THE FRONT BRAKES NEED TO BE REPLACED. AT FIRST THEY SAID IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE IT MAY HAVE BEEN CAUSED BY ME PUSHING TO HARD ON THE BRAKES. COMPLETELY BULL. THEY FINALLY SAID IT WOULD BE COVERED UNDER WARRANTY. NOW AT 31,000 THE BACK BRAKES ARE SQUEAKY AND NEED TO BE REPLACED. CALLED THE DEALERSHIP AND WAS TOLD THE SAME THING THAT THE BRAKES ARE NOT COVERED UNDER WARRANTY BUT AS BEFORE THE BRAKES SHOULD LAST MUCH LONGER. TAKING IT IN TOMORROW TO HAVE THE BRAKES INSPECTED. HOPEFULLY WILL BE COVERED. *TR

THE VW ROUTAN RECENTLY WHEN I GOT FROM THE DELESHIP I NOTICE THAT EVERYTIME THAT I WOULD APPLY THE BRAKES WHILE DRIVING ON THE FREEWAY THEN ENTIRE VAN WOULD VIBRATE AND THE STEERING WHEEL WOULD VIBRATE EVEN MORE I DID SOME RESEARCH AND I FOUND THAT I WASN'T THE ONLY ROUTAN OWNER HAVING BRAKE PROBLEMS SO IT LOOKS LIKE THE BRAKE ROTTORS ARE OVER HEATING THAT THEN CAUSED THE ROTTORS TO WARPED!!! SO I TOOK THE CAR TO THE VW DEALERSHIP AND THEY HAD TO REPLACE ALL FOUR ROTTORS AND BRAKE PADS!! BUT BEFORE REPLACING THEM THEY KEEP TELLING ME THAT IT WAS DRIVER ERROR. SO NOW A YEAR AND HALF AFTER THE VW DEALERSHIP FIX THE PROBLEM THE CAR NEEDS ALL NEW BRAKE ROTTORS AND PADS AGAIN DUE TO THE OVER HEATING THAT CAUSED THE ROTTORS TO WARPED AND NOW THEY WON'T FIX THE PROBLEM AGAIN BECAUSE THE WARRANTY EXPIRED; *TR