2010 Volkswagen Routan

NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

OUR VAN WAS IN MOTION ON THE HIGHWAY AFTER AN ALMOST 2 HOUR DRIVE ON THE HIGHWAY. LOUD NOISE, SCREECHING, SHAKE/VIBRATION AND A LARGE BANG AND THE VAN DROPPED. UPON STOPPING AND INSPECTING WE FOUND THE RIGHT FRONT AND LEFT REAR BOLTS HAD COMPLETELY SHEERED COMPLETELY OFF BOTH WHEELS WHILE DRIVING ON THE HIGHWAY. WE WERE ABLE TO COAST TO SIDE OF ROAD AND AND THE WHEEL HUBS WERE RESTING ON THE INSIDE OF THE RIM. THE WHEEL HUBS HAVE DESTROYED THE INSIDE OF THE RIMS, THE HEAT CREATED FROM THE GRINDING HAS MELTED THE VW EMBLEM ON THE RIM. THE RIGHT FRONT TIRE HAD ALSO COME TO REST ON THE RIGHT FENDER. THE RIGHT REAR TIRE WAS OUT OF ALIGNMENT/PROPER POSITIONING HOWEVER OUR VISUAL INSPECTION AND LACK OF EXPERIENCE I CANNOT DETERMING IF THESE BOLTS ARE ALSO STARTING TO BREAKDOWN OR THE INCIDENT MAY HAVE CAUSED A DRIVE SHAFT/AXLE DAMAGE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE DEALER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT ASSOCIATED WITH A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

CAR HAS INTERMITTENT PROBLEMS STARTING. NOT AN ISSUE WITH THE STARTER BUT POSSIBLY IGNITION OR ELECTRICAL SYSTEM. SOME LIGHT ONLINE RESEARCH REVEALS THIS A A VERY COMMON ISSUE WITH THIS MAKE/MODEL. CAR WILL START FINE ONE TIME THEN NEXT IT WON'T . SOMETIMES IT TAKES TWO TRIES, SOMETIMES 15, SOMETIMES IT WON'T START FOR HOURS. THE ISSUE HAS OCCURRED TWO DAYS IN A ROW NOW. VW HAS AN OBLIGATION TO PUT OUT PRODUCTS THAT CAN SAFELY START AND GET THEIR CUSTOMERS EITHER TO WHERE THEY NEED TO BE OR AWAY FROM AN UNSAFE SITUATION. IT'S NOT AN ISSUE OF PROPER MAINTENANCE, IT'S AN ISSUE OF POOR AND UNSAFE PERFORMANCE.

2010 VOLKSWAGON ROUTAN HAS STOPPED IN MID TRAFFIC GOING 30-40 MPH ON A BUSY ROAD. LIGHTS AND AUDIO HAVE FLICKERED, THEN TURN OFF. CAR SPONTANEOUSLY STARTS AND STOPS ANY GIVEN TIME IN MOTION AND STANDING STILL, AND CANNOT BE JUMPED TO REVIVE. HAVE BEEN IN THE CAR WITH MY CHILDREN AND HAVE HAD IT STOP IN THE MIDDLE OF THE ROAD. WE HAVE HAD IT LESS THAN A YEAR, COMPLETELY UNSAFE. TOLD THE EXACT RECALL DOESN'T APPLY TO MY VIN#.

THE TOTALLY INTEGRATED POWER MODULE (TIPM) IS DEFECTIVE CAUSING THE VEHICLE TO STALE WHILE IN-MOTION RESULTING IN LOSS OF POWER STEERING AND BRAKING AND NEAR MISSES. THIS HAS OCCURRED WHILE VEHICLE WAS IN TRANSIT UP TO 45 MILES PER HOUR. THE VEHICLE'S DVD SYSTEM STOPPED WORKING. THE VEHICLE HAS FAILED TO START. ALSO, WHILE MAKING TURNS, FROM A STOPPED POSITION, THE VEHICLE HAS STALED RESULTING IN NEAR MISSES WITH ONCOMING TRAFFIC. WHILE STARTING THE VEHICLE, THE INTERIOR LIGHTS WOULD FLASH WHILE FAILING TO CRANK START. THE STALING WHILE IN MOTION OCCURS MULTIPLE TIMES DAILY. THE VEHICLE HAS BEEN TO THE MECHANIC AT LEAST 10 TIMES SINCE PURCHASING IT IN 2015. THE VEHICLE HAS ALWAYS HAD THIS PROBLEM SINCE PURCHASING. THE MOST RECENT VISIT TO THE MECHANIC CONCLUDED (2/2018) THE TIPM TO BE DEFECTIVE AND THAT THE DODGE/CHRYSLER PRODUCTS WITH THE SAME TIPM PART IS ALREADY RECALLED YET THE VW SISTER-PRODUCT IS NOT RECALLED. THE MECHANIC RECOMMEND REPLACING THE TIPM BECAUSE IT IS A SAFETY ISSUE AND WILL CONTINUE TO CAUSE STALING AT HIGH RATES OF SPEED, NEAR MISSES, IF THE PART IS NOT REPLACED. THE COST TO REPLACE WAS APPROX. $1,500.00. NHTSA NEEDS TO ISSUE A SAFETY RECALL FOR THE TIPM IN 2010 VW ROUTAN.

WHILE THE CAR IS BEING DRIVEN, AT TIMES THE ENGINE WILL CUT OUT, LEAVING THE CAR IN "ON" BUT WITH NO ENGINE POWER. WE THEN HAVE TO PULL THE STEERING WHEEL (WITH NO POWER STEERING BECAUSE THE ENGINE IS OFF) TO GET THE CAR TO THE SIDE OF THE ROAD. WE THEN HAVE TO PUT THE CAR IN PARK TO START IT AGAIN. WHEN THE ENGINE CUTS OUT WHILE DRIVING, WE LOSE POWER STEERING AND BRAKES SO STEERING AND STOPPING THE CAR BECOME TREMENDOUSLY HARD TO DO. EXTREMELY DANGEROUS. THIS HAS HAPPENED 10 TIMES TO US IN THE LAST YEAR. THERE IS A RECALL FROM 2011 AND AN EXTENSION TO THAT RECALL IN 2015, FOR THE SAME MAKE/MODEL/YEAR I HAVE. HOWEVER, VW HAS TOLD ME RECALLS ARE VIN SPECIFIC AND NOT ENOUGH PEOPLE WHO HAVE THE SAME BUILD AS ME HAVE COMPLAINED, FOR THEM TO ISSUE ANOTHER EXTENSION. VW RECALL #28HI & NHTSA ID#15V194000 - I'M HAVING THE SAME EXACT SYMPTOMS, BUT NO HELP FROM VW BECAUSE MY VIN DOES NOT HAVE A "RECALL" TAG FOR THIS ISSUE.

TL* THE CONTACTS OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT OPENED THE DRIVER'S DOOR, SNOW FELL ONTO THE POWER WINDOW SWITCH. AFTER THE CONTACT CLEANED THE SNOW OFF THE SWITCH, SHE LATER SMELLED A BURNING ODER COMING FROM THE DOOR. THE CONTACT ATTEMPTED TO USE THE WINDOW LATER IN THE DAY, BUT THE WINDOW FAILED TO GO DOWN. THE CONTACT CHECKED THE FUSES AND OTHER COMPONENTS ON THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE FAILURE. THE CONTACT FELT THAT WATER FROM THE MELTED SNOW CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 148,845.