2010 Volkswagen Routan

I RECENTLY PURCHASED A USED 2010 VW ROUTAN SEL. WITHIN THE FIRST WEEK I HAD THE FOLLOWING PROBLEMS. ABOUT EVERY OTHER DAY THE CAR WOULD NOT START WHEN TURNING THE KEY. I WOULD HAVE TO WAIT ABOUT 15 MINUTES BEFORE THE CAR WOULD START AGAIN. THE KEY WOULD GET STUCK AND NOT PULL OUT. THE SECURITY SYSTEM WOULD ACTIVATE OR DEACTIVATE AND BEEP WITHOUT PRESSING ANY BUTTON ON THE KEY. I WAS ALSO LOCKED OUT FOR 15 MINUTES WHEN I COULDN'T GET THE UNLOCK BUTTON TO WORK ON THE KEY. IT WOULD JUST KEEP LOCKING ITSELF. I TOOK IT TO A VW DEALERSHIP WHO INFORMED ME THAT IT WAS A WELL-KNOWN TIPM PROBLEM AND THAT IT NEED TO BE REPLACED FOR 1100 USD. HOWEVER, REPLACEMENT WOULD NOT GAURANTEE ANY FIXES AND IT COULD ACTUALLY CAUSE OTHER MECHANICAL PROBLEMS TO ARISE. THEY ALSO TOLD ME THAT THIS WAS THE REASON WHY THE ROUTAN WAS DISCONTINUED.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING, THE IGNITION SWITCH RANDOMLY FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FAULTY IGNITION MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 103,340.

ELECTRICAL SYSTEM: VEHICLE NOT PART OF EXISTING RECALL. HAVE OWNED CAR SINCE NEW. IN 2014, VEHICLE LOST ALL ELECTRICAL POWER WHILE DRIVING, STEERING, BRAKING ETC. WAS ABLE TO PULL TO SIDE OF ROAD, RESTART VEHICLE, AND GET TO DEALERSHIP. DO NOT KNOW EXACT MILEAGE NOW AT THE TIME, PROBABLY AROUND 40000. VW REPLACED THE IGNITION AND REPROGRAMMED EXISTING FOBS. FEB 2017, VEHICLE HAS SAME ISSUE RE-APPEARING. VW SAYS NOT IGNITION AND IS TIPM GOING BAD, EVEN THOUGH SAME ISSUE. OUR VIN DOES NOT SHOW FOR EITHER OF THE 2 CURRENT RECALLS, BUT HAVE SAME ISSUE AND VW WILL NOT FIX SINCE NO LONGER UNDER WARRANTY. VEHICLE LOSING ALL POWER AND CONTROL WHILE IN MOTION IS MAJOR SAFETY HAZARD AND VW DOES NOT SEEM TO KNOW WHERE TRUE ISSUE LIES AND CANNOT EXPLAIN WHY THIS 2010 ROUTAN IS NOT RECALLED WHY OTHERS ARE, THAT HAVE SAME ISSUE. ALSO, ROUTAN USES SAME PARTS AS CHRYSLER TIPM RECALL, BUT WHY VW NOT RECALLING TIPM. BOTH IGNITION RECALL AND TIPM ISSUE CAN BE CATASTROPHIC WHILE DRIVING, BUT THIS ROUTAN DOES NOT HAVE ANY RECALL NOTED.

URGENT ISSUE-SAFETY MY VEHICLE IS EXPERIENCING ISSUES WITH SHUTTING DOWN WHILE IN MOTION. I TRAVEL ON THE TURNPIKE TO WORK EACH DAY AND IT HAS HAPPENED A COUPLE TIMES NOW. I AM ABSOLUTELY AFRAID TO DRIVE THE VEHICLE THAT I AM NOT GOING TO BE ABLE TO GET OFF THE ROAD. I CONTACTED VW AND GAVE THEM TO VIN TO CHECK ON RECALLS AND THEY STATE THAT MY VEHICLE IS NOT SHOWING A RECALL FOR THIS ISSUE. I DID SOME RESEARCH AND SEEN THAT THEY HAVE HAD 2 RECALLS (11V151000-MARCH 2011 AND 15V194000-APRIL 2015) FOR THIS VERY ISSUE. ADDITIONALLY ON THIS SITE I CAN SEE THE VEHICLE HAS HAVE 130+ COMPLAINTS WITH 70+ OF THEM BEING FOR THIS ISSUE WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. I AM ABSOLUTELY ASTONISHED THAT VW HAS HAD 2 SAFETY RECALLS FOR THIS ISSUE AND CONTINUE TO RECEIVE COMPLAINTS AND YET THEY HAVE JUST NOT RECALLED ALL VEHICLES. THIS IS A SERIOUS SAFETY CONCERN FOR NOT ONLY MYSELF AND MY FAMILY BUT OTHERS OUT THERE ON THE ROAD WITH ME AND MY VW. PLEASE DON'T WAIT FOR PEOPLE TO BE KILLED IN ACCIDENTS BEFORE YOU TAKE ACTION. *TR

THE KEY SLIPS OUT OF THE ON POSITION AND THE ELECTRONIC SYSTEM DOES NOT ENGAGE. I THOUGHT MY VEHICLE WAS PART OF THE RECALL ISSUED BY VW IN 2015 (PART 573 SAFETY RECALL), BUT WHEN I TOOK IT TO THE DEALER TO BE DIAGNOSED AND REPAIRED, I WAS INFORMED THAT THIS RECALL IS VIN SPECIFIC AND MY VIN WAS NOT A PART OF THE RECALL AND THEREFORE THE REPAIR WOULD NOT BE COVERED BY VW. I CALLED VW AND THEY TOLD ME THE SAME THING, EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT IS LISTED IN THE RECALL AND THE PART THAT NEEDS TO BE REPLACED IS THE WIN MODULE. I NEED HELP! *TR

INTERMITTENT ENGINE FAILURE. 2010 VW ROUTAN SEL. 4.0 ENGINE. CAR TURNS COMPLETELY OFF WHILE DRIVING. NO ENGINE CODES OR CHECK ENGINE LIGHT COME ON. DEALERS CANNOT REPAIR AND BE SAYS THIS BE IS NOT ON THE RECALL FOR THIS SPECIFIC PROBLEM. IT HAS HAPPENED ON THE HIGHWAY AND RECENTLY JUST PULLING DOWN THE STREET AT LOW SPEED WHICH CAUSED AN ACCIDENT WHEN ALL SYSTEMS FAILED. THE CAR WILL START RIGHT BACK UP. WE MAKE SURE THERE ARE NO KEY CHAINS ON THE FOB BUT IT MAKES NO DIFFERENCE. ONLY ADVISE I GET FROM DEALERS IS TRADE IT IN AS IT IS A KNOWN PROBLEM. I CANNOT IN GOOD FAITH TRADE IT IN TO ANOTHER FAMILY TO GET KILLED IN WHEN IT SHUTS DOWN. THIS VAN IS A DEATH TRAP FOR FAMILIES AND IS UNACCEPTABLE VW KNOWS IF THE ISSUE BUT WON'T INCLUDE IT.

THE STEERING WHEEL MAKES A CRANKING SOUND WHEN RIGHT TURNS AND LEFT TURN IS MADE. APPARENT THAT AN ACCIDENT CAN EASILY OCCUR IF THIS PERSISTS. THE DEALERSHIP IN GREATNECK NY WAS NOT ABLE CORRECT THIS PROBLEM DESPITE NUMEROUS COMPLAINTS. THIS PROBLEM HAPPEN WHEN THE VEHICLE IS IN MOTION AND TURNS ARE MADE BY THE DRIVER. THIS PROBLEM HAS PERSISTED OVER THE YEARS - SOMETIME IN AUGUST 2012, I BROUGHT VEHICLE INTO THE DEALERSHIP TO HAVE IT CHECKED FOR A PROBLEM RELATED TO THE STEERING WHEEL. I STILL HAVE A RELATED PROBLEM WITH THE VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE MY 5 CHILDREN. BECUASE THE DEALER COULD NOT RESOLVE THIS PROBLEM AND IT HAS NOW AROSE AGAIN. THIS COMPLAINT IS NOW SUBMITTED. I DO HAVE AN INVOICE WHICH STATES MY COMPLAINT BACK IN 2012.