2010 Volkswagen Routan

REPORTED ISSUE TO VW RECALL GROUP VIA TELEPHONE 5/13/2019. THIS IS VERY SIMILAR TO A RECALL THAT TOOK PLACE FOR VW ROUTAN 2009-2010 THAT WERE CREATED BETWEEN THE DATES OF OCTOBER 2019 TO JUNE 2010. OUR VEHICLE WAS CREATED IN AUGUST OF 2010, AND I SUSPECT THE SAME PARTS WERE STILL USED. TWO ISSUES HAVE OCCURRED WITH 2010 VW ROUTAN SEL MINIVAN 4.0L ISSUES STARTED OCCURRING AFTER REPLACING A LOST KEY FOB. KEY FOB WAS ORDERED THROUGH LOCAL VW DEALER (BOB KING VW) AND REPLACED. FIRST ISSUE: CAR WOULD NOT START. PUT KEY INTO IGNITION SWITCH, TURN KEY, THE IGNITION SWITCH CLICKS BUT THE CAR WOULD NOT START. IN ORDER TO START CAR, WAIT AND REPEAT STEPS UNTIL CAR ACTUALLY STARTS. SECOND ISSUE: (HIGHLY DANGEROUS) INTERMITTENT SHUT OFF WHILE DRIVING CAUSING POWER STEERING TO TURN OFF AS WELL AS BRAKES. VERY DANGEROUS COMBINATION DUE TO THE FACT THAT TURNING BECOMES VERY DIFFICULT AS WELL AS BRAKING. IN ORDER TO BRAKE YOU HAVE TO APPLY GREAT FORCE TO BREAK SINCE THERE IS NO POWER TO THE CAR. THIS ISSUE HAS BEEN ENCOUNTERED OVER THE PAST TWO MONTHS AT LEAST FOUR (4) TIMES WHILE THE PRIMARY DRIVER HAS BEEN DRIVING THE VEHICLE. THE FIRST THREE TIMES THE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA. THE LAST TIME THIS ISSUE OCCURRED 5/13/2019 THE VEHICLE WAS IN MOTION ON A MAJOR ROAD WAY NEAR AN INTERSECTION. EVASIVE MANEUVERS WERE TAKEN TO GET VEHICLE OFF OF ROAD AND INTO A NEARBY PARKING LOT OFF THE STREET.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 35-40 MPH ON THE HIGHWAY, THE VEHICLE STALLED AND THE ENGINE SEIZED WITHOUT WARNING. THE CONTACT HAD TO IMMEDIATELY MOVE THE VEHICLE OVER TO THE SHOULDER. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO BOBBY BECKS VOLKSWAGEN (893 S STEMMONS FWY, LEWISVILLE, TX 75067, (855) 315-4505) TO BE DIAGNOSED, BUT THE COMPUTER COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

MY VAN HAS SHUT OFF TWICE NOW WHILE DRIVING. BOTH EVENTS HAVE OCCURRED WHILE TURNING RIGHT, AT A SLOW SPEED ON CITY STREETS (ONE TIME WITH MY CHILDREN IN THE VEHICLE). I LOSE POWER STEERING AND BRAKES AND THE ENGINE APPEARS TO SHUT DOWN (RADIO REMAINS ON). WHEN I FIRST TRIED TO RESTART IT, IT WOULDN'T AND THEN THE SECOND ATTEMPT SOUNDED UNUSUAL BUT IT DID START. THE TRACTION CONTROL LIGHT LIT UP ON THE DASHBOARD AS WELL. BOTH TIMES WERE IN GOOD DRIVING CONDITIONS. AFTER THE FIRST TIME, DUE TO MY RESEARCH ON THE ISSUE, I ONLY USE THE FOB WITH NOTHING ELSE HANGING FROM IT. IN ADDITION, I ALSO HAVE THE ISSUE OF THE VEHICLE RANDOMLY NOT STARTING. I USUALLY GET IT TO START BY FIDDLING WITH THE SHIFTER. OF COURSE, MY VAN IS NOT INCLUDED IN THE IGNITION MODULE RECALL, WHICH IS COMPLETELY ABSURD AS IT IS CLEARLY HAPPENING TO A LOT OF US. I LOVE EVERYTHING ABOUT THIS VAN EXCEPT FOR THESE TWO MAJOR ISSUES.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO GURLEY LEEP AUTOMOTIVE GROUP (LOCATED AT 5302 GRAPE RD, MISHAWAKA, IN 46545, (574) 272-0990), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. *TT CONSUMER STATED SHUTS OFF WITHOUT WARNING. *JB

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT ALSO MENTIONED THAT THE REAR PASSENGER DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. THE VEHICLE WAS TAKEN TO HILEY VOLKSWAGEN OF ARLINGTON (1461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER STATED THAT THE DOOR WAS NOT UNDER WARRANTY; HOWEVER, THE TRANSMISSION WAS REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.

NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

ENGINE TURNS OFF WHILE DRIVING DOWN THE ROAD. VEHICLE HAS TROUBLE RESTARTING AFTER AN OCCURRENCE. THERE IS NO INDICATION AS TO WHEN THIS ISSUE WILL OCCUR. THE CHECK ENGINE LIGHT DOES NOT COME ON BEFORE OR AFTER AN INCIDENT. VOLKSWAGEN CLAIMS MY VIN IS NOT PART OF THE IGNITION RECALL, NHTSA CAMPAIGN ID 15V194000. AT APPROXIMATELY ~70,000 MILES THIS WOULD OCCUR ABOUT ONCE A MONTH. NOW AT 105,000 MILES IT IS OCCURRING MORE OFTEN. NORMALLY ONCE A WEEK, BUT IT HAS OCCURRED JUST RECENTLY TWO DAYS IN A ROW. VOLKSWAGEN SERVICE DEPARTMENT IS UNHELPFUL SINCE THERE IS NO CODE IN THE COMPUTER.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, A TICKING SOUND EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V151000 (ELECTRICAL SYSTEM) AND 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.