2010 Volkswagen Routan

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND COULD NOT BE RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V151000(ELECTRICAL SYSTEM) BUT WAS ADVISED BY THE DEALER THAT THE REPAIRS WERE PREVIOUSLY PERFORMED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING OVER A TWO-WEEK PERIOD. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

THIS IS MORE OF A QUESTION THAN A COMPLAINT. RECALL # 11V-151000 SUDDEN ENGINE SHUT OFF WAS REPORTED MARCH 2011 AS OF APRIL 2012 VOLKSWAGEN QUARTERLY PERFORMANCE REPORT SAYS: OVER 80% AFFECTED HAVE BEEN FIXED AND ONLY 166 WERE UNREACHABLE. SO WHY DO I SEE THE SAME COMPLAINT ON YOUR WEBSITE AS LATE AS AUG 2013 COULD THIS BE THE FEW THAT WERE NOT FIXED? OR IS IT POSSIBLE THE PROBLEM IS AFFECTING MORE CARS THAN REPORTED? I HAVE A 2010 ROUTAN , I AM SERIOUSLY THINKING ABOUT TRADING IT IN BEFORE THE "SUDDEN ENGINE SHUT OFF" HAPPENS TO MY FAMILY. AM I PARANOID? OR DO I HAVE A VALID POINT. CAN SOMEONE TELL ME? VOLKSWAGEN SAYS I AM PARANOID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE 'BAD KEY' MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE KEY AND REPROGRAMMED THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

I WAS MAKING A LEFT TURN IN MY 2010 VOLKSWAGEN ROUTAN VIN# [XXX] ONTO A BUSY STREET AND CAR SUDDENLY STALLED OUT. I LOST POWER STEERING AND NEARLY JUMPED THE CURB AND HIT A WOMAN WITH A BABY STROLLER. I HAD MY 3 KIDS WITH ME IN THE CAR AGES 5, 4, AND 1. CAR STARTED BACK UP RIGHT AWAY. THIS PROBLEM HAPPENED ONCE BEFORE WHEN I WAS DRIVING STRAIGHT AT ABOUT 30MPH ON A RESIDENTIAL STREET BUT I THOUGHT IT WAS A FREAK INCIDENT SINCE THE CAR WAS BRAND NEW WITH BARELY 10,000 MILES ON IT. THIS TIME IT NEARLY COST PEOPLE THEIR LIVES. I TOOK IT TO THE DEALER. THEY KEPT IT FOR 6 DAYS. MEANWHILE I HAD TO USE A MUCH SMALLER LOANER CAR WHICH WAS NOT MADE FOR A FAMILY OF FIVE. THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM AND THAT EVERYTHING SEEMS FINE AND THAT THERE IS NOTHING THEY CAN DO AND IF IT HAPPENS AGAIN TO MAKE ANOTHER APPOINTMENT. WELL IT HAPPENED AGAIN. 3 MORE TIMES IN FACT. I CALLED UP THE DEALER AGAIN. HE TRIED TO DETER ME FROM GOING IN SAYING "YOU CAN BRING IT IN AGAIN BUT IF WE CANT DUPLICATE THE PROBLEM THEN THERE IS NOTHING THEY CAN DO." ALSO MADE IT A POINT TO TELL ME THAT THEY ONLY HAVE SMALL LOANER CARS AVAILABLE. I ALSO CALLED VOLKSWAGEN AND TOLD THEM THE STORY. THEY TOLD ME TO BRING IT TO DEALER. THIS STALLING ISSUE WHICH OCCURRED AGAIN ON 4/16/2013 IS THE LAST STRAW. I REFUSE TO GET INTO THIS DEATHTRAP TO TAKE IT TO THE DEALER. ITS A SHAME THE CAR ONLY HAS 18000 MILES ON IT YET IT IS HAVING THESE ISSUES. I WILL NEVER BUY A VOLKSWAGEN AGAIN. THEY CAN SEND A TOW TRUCK. IT IS VERY DANGEROUS. I GUESS LEGAL ACTION IS CALLED FOR HERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE WHERE DRIVING ON THE EXPRESSWAY(FREEWAY) AND THE VEHICLE SHUT DOWN ON US FROM 65-0 IN SECONDS, IT TOOL ABOUT A MINUTE AND IT CAME BACK UP THIS HAPPENED ABOUT 3-4 TIMES . ABOUT A MONTH LATER IT ID THE SAME THIS TIME WHEN WE FIRST TURNED ON THE VAN. ABOUT MARCH TIME FRAME THE VAN WOULD NOT START ANYMORE AFTER A LONG TRIP AWAY FROM HOME THE CABLES HAD BEEN ERODED AND SEVERELY DAMAGED TO THE POINT OF NO POWER GOING TO THE VAN. THE DEALER REPLACED THE ELECTRIC CABLES BUT ABOUT 1 1/2 MONTHS LATER THE SAME EROSION STARTED TO HAPPEN. WE CONTINUED TO INFORM VW ABOUT THE ISSUES AND THEY ALWAYS SAID THE SAME BRING IT IN WHEN IT HAPPENS. WE FINALLY HAD TO GET RID OF THE VAN WE CAN NOT AFFORD A FATALITY TO TRY AND PROVE A POINT. *TR

THIS IS THE THIRD EXPERIENCE WE HAVE HAD OF OUR CAR SHUTTING OFF ALL OF THE SUDDEN. THE FIRST TIME IT HAPPENED I COULD HARDLY PULL THE CAR OFF THE ROAD BECAUSE WHEN IT SHUT OFF I WAS ON THE HIGHWAY AND WAS VERY DIFFICULT TO STEER OF THE ROAD. THE SECOND AND THIRD TIME THIS HAPPENED I WAS IN TOWN AND ALSO HAD A HARD TIME PULLING OVER. AFTER EACH INCIDENT I HAD TO TURN KEY TO OFF POSITION PUT CAR IN PARK AND RESTART IT. THEN IT SEEMED TO BE OK UNTIL THE NEXT TIME IT HAPPENED. THIS IS VERY SCARY AND COULD CAUSE AN ACCIDENT. I AM SCARED TO DRIVE THIS CAR NOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASED THE VEHICLE FROM THE DEALERSHIP IN APRIL 2011. WE TOOK A FAMILY VACATION IN JUNE AND NOTICED THAT THE VEHICLE SHUT ITSELF OFF A FEW TIMES WHILE IN MOTION; CAUSING THE VEHICLE TO LOSE POWER AND ALL STEERING. ON THE SAME TRIP, WHEN USING THE KEY FOB, THE ENTIRE ELECTRICAL SYSTEM WOULD FREEZE AND SHUT ITSELF OFF. IT EVENTUALLY TURNS BACK ON AFTER 5 OR SO MINUTES. THE WYNN MODULE WAS REPLACED. BEFORE DEPARTING FOR THE VACATION, WE HAD BRAKE ISSUES WITH THEM MAKING A GRINDING NOISE AND , SOMETIMES NO STOPPING POWER. DEALER REPLACED ROTORS. THE PASSENGER SLIDER DOORS HAVE ISSUES. WHEN CLOSING, THE DOOR'S SAFETY MECHANISM WOULD NOT BACK TRACK THE DOORS WHEN IT HIT SOMETHING COMING OR GOING INTO/OUT OF THE VEHICLE. THE DOOR SHUT ON MY SON! THE VEHICLE HAS BEEN TO THE DEALERSHIP MORE TIMES THAN A NEW VEHICLE SHOULD.... DID I MENTION THAT WE STILL HAVE BRAKE ISSUES AND ELECTRICAL ISSUES. IT SEEMS THAT ALL THE DEALERSHIP CAN SAY IS THAT WE CANNOT DUPLICATE THE SITUATION. EACH TIME THAT THE VEHICLE GOES TO THE DEALER, THEY HAVE IT FOR A WEEK OR MORE! I HAVE OWNED CHRYSLER/DODGE PRODUCTS BEFORE THIS AND THIS IS WHY I WENT TO A VW. NEEDLESS TO SAY, I DIDN'T DO MY HOMEWORK BEFORE PURCHASING. IT SEEMS THAT THIS VW IS A "CHRYSLER". AS OF TODAY, 15 JANUARY, I AM LOOKING INTO THE "LEMON LAW" AND POSSIBLY SEEKING LEGAL ACTION. SOMETHING NEEDS TO BE DONE. WHY DO WE HAVE TO WAIT UNTIL THIS VW VEHICLE CAUSES SERIOUS DAMAGE TO PROPERTY, PERSON AND MAYBE EVEN DEATH BEFORE THE NHTSA LOOKS INTO THE VW SITUATIONS?

AUGUST 11, 2010 THE CHECK ENGINE LIGHT WAS ONE. CODES P0038 AND P0032 FOR 02 SENSOR FAULTS POPULATED. THE CODES WERE CLEARED. WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY DAY. SEPTEMBER 13, 2010 THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE GROUNDS WERE TIGHTENED AND THE VEHICLE WAS TEST DRIVEN. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 2 DAYS. DECEMBER 3, 2010 THE CHECK ENGINE LIGHT WAS STILL COMING ON AND OFF. CHECK AND FOUND FAULT CODES STORED FOR REAR 02 SENSOR. THE FAULTY REAR 02 SENSOR WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 4 DAYS. FEBRUARY 18, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. IT WAS DETERMINED THAT THE ECM NEEDED TO BE RESET. THE ECM WAS RESET AND RECHECKED FOR CODES. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 1 DAY. MAY 13, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. THE ROUTAN STALLED OUT TWICE IN ONE DAY WHILE DRIVING. THE WIN MODULE WAS REPLACED AND TWO NEW KEYS WERE PROGRAMMED FOR THE VEHICLE. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 10 DAYS. OCTOBER 31, 2011 THE VEHICLE WAS HUMMING DURING ACCELERATION AND PULLING WITHOUT PROPERLY SWITCHING GEARS. METAL WAS FOUND IN THE PAN BELL, HOUSING AND COMPOUNDS. THE TRANSMISSION WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 13 DAYS. DECEMBER 7, 2011 THE ROUTAN STALLED OUT TWICE WHEN GOING FROM REVERSE TO DRIVE. A LOANER VEHICLE WAS ISSUED AND WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY ONE DAY. DECEMBER 16, 2011 THE VEHICLE STALLED WHILE IN MOTION TWICE, ONCE WHILE STOPPING AT A TRAFFIC SIGNAL AND AGAIN WHILE PARKING AND PLACING THE VEHICLE IN REVERSE. WE TOOK THE VEHICLE TO YOUR DEALERSHIP TO BE TESTED AND REPAIRED. WE WERE ISSUED A LOANER VEHICLE. AS OF TODAY, DECEMBER 16, 2011, WE ARE STILL WITHOUT THE USE OF OUR VEHICLE. *TR

VW HAS A RECALL ON 2010 ROUTAN VANS ON A PART CALL A WINN MODULE WHICH CONTROLS THE CAR IGNITION. OUR VAN IS ON THE RECALL LIST AND HAS SHUT-OFF TWICE IN TRAFFIC. YOU HAVE NO ENGINE POWER AND LOSE POWER STEERING. ON LOW SPEED ROADS NOT AS BIG A PROBLEM AS ON A FREEWAY WERE IT COULD BE LIFE THREATENING. OUR VAN HAS BEEN AT SOUTH TOWN VW AND WE HAVE BEEN WAITING FOR 8 WEEKS FOR A PART THAT SHOULD COME IN NEXT WEEK. RICHARD THE SERVICE MANAGER AT SOUTH TOWN FINALLY ADMITTED THEY HAD NO IDEA WHEN THE PART WOULD COME IN. SO I CALLED VW CORPORATE AND SPOKE WITH MULTIPLE PEOPLE, ONE SAID THEY HAD NO IDEA THERE WAS A BACKORDER, I INFORMED HIM THE DEALER SAID THAT THEY HAD 30 VANS WAITING FOR THE PART, AT ONE DEALER IN UTAH. FINALLY TODAY, AFTER A WEEK A VW MANAGER NAMED ERIK WALOWKSI CALLED MY WIFE AND SAID THEY HAD NO ETA ON THE PART AND THEY WERE STILL RESEARCHING THE KIND OF BACKORDER IT IS. WHAT A RELIEF THAT THEY HAVE NO IDEA WHEN PART WILL COME IN AND I HAVE A FAMILY VAN THAT WILL QUIT IN TRAFFIC. IS IT POSSIBLE FOR THIS BACKORDER PROBLEM TO BE LOOKED AT BY SOMEONE OTHER THE VW BEFORE SOMEONE GETS HURT. THANK YOU *TR

WAS DRIVING ON A FREEWAY WITH A BABY WHEN THE CAR WILL NOT MOVE FORWARD WHILE RUNNING AT 60MPH. VERY DANGEROUS ESPECIALLY WITH A BABY. THE CAR WAS ALSO BACKING UP IF WE DO NOT STEP ON THE HANDBRAKE. THE PREVIOUS DAY BROUGHT THE CAR TO THE DEALER BECAUSE I TOLD THEM THAT THE CAR WILL NOT MOVE EVEN IF I STEP ON THE GAS AND THE ENGINE LIGHT IS ON. ALSO TOLD THEM TO CHECK THOROUGHLY BECAUSE I AM GOING ON A ROADTRIP. THEY CALLED AND SAID THE CAR DOES NOT HAVE A PROBLEM. I FOUND OUT THAT VOLKSWAGEN HAS AN ISSUE WITH TRANSMISSION. SERVICE CENTER SHOULD HAVE LOOK INTO THIS BEING THAT IT IS COMMON PROBLEM WITH VOLKSWAGEN BEFORE RELEASING THE CAR. ALSO WHEN I CALLED THEIR ROADSIDE ASSISTANCE THEY SAID THAT THE NEAREST DEALER WILL NOT TAKE OUR CAR BECAUSE WE NEED AN APPOINTMENT. ( FOR AN EMERGENCY) WHAT DO WE DO, I EVEN TOLD THEM WE HAVE A BABY WITH US AND WE ARE IN A BUSY FREEWAY. WE HAD TO CALL AGAIN AND TELL THEM THE SITUATION. THEN THE DEALER HELPED US. CALLED VOLKSWAGEN CUSTOMER SERVICE ON 9/06 TOLD A GUY NAMED[XXX]. ABOUT THEIR WARRANTY AND SAID TALK IT OUT WITH THE DEALER, DEALERS ARE A PRIVATE OWNED COMPANY. WHO DO WE THEN BRING THE CAR FOR REPAIR FOR CARS UNDER WARRANTY? WHEN I CALLED THEIR CUSTOMER SERVICE SEEMS LIKE TRANSMISSION ISSUE IS NOT SOMETHING IMPORTANT BUT NOT FOR SOMEBODY LIKE ME WHO DRIVES WITH A BABY IT IS VERY IMPORTANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR