2017 Volkswagen Passat

Today, as my wife was driving home, she heard a "crunch" noise while making a turn. Afterwards, the Airbag light came on, and her steering wheel botton functions are not working, including her car horn. This all relates to the clockspring. This will be the third time we have had the clockspring replaced. This is extremely inconvenient, as the dealership is an hour away. The original clockspring didn't break until October 2023. The second broke and replaced in August of 2024. Now, we are scheduling to have the clockspring replaced again, 6 months later. I am unsure why the part is so unreliable. Whomever manufactures the part needs to do a FAR better job. This was our first new car, and now we regret the purchase due to this headache.

Our 2017 VW Passat had the clockspring replaced last year under warranty number [XXX] at Barnes Crossing Volkswagen in Tupelo, MS. The airbag stopped working and safety features such as adaptive cruise control were also not available. Not realizing the airbag would NOT deploy in the event of an accident, Volkswagen asked us to drive an hour to have it repaired which was considerably dangerous. As of today the clockspring they replaced once again failed with the same associated problems. I am submitting a report due to how dangerous this problem is considering they supposedly fixed the issue however it seems multiple people have reported the issue coming back. The fact the airbag could stop working at anytime due to a defective clockspring is very troublesome and make me worry in the event of an accident if the clockspring will fail thus not allowing the airbag to deploy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Clock spring has failed 5 times within a year. The first clock spring replacement failed two weeks after the repair. I the. took it to a different dealership to be repaired. The second clock spring broke about 6 months later. The third clock spring broke two weeks after the repair. The fourth clock spring broke two months later and I am about to have it repaired within the next week. Due to the faulty clock spring, the driver side air bag will not deploy in the event of an accident and I have no use of the horn - both of which are necessary when living in South Florida. There are only two dealerships within reasonable driving distance to have the repair done (while the part is under warranty). It takes at least a week, if not more, to get an appointment at the dealership to ensure they have the part at the time of the repair. During which time, I have no choice but to drive the vehicle without the use of the air bag. Even though I can tell when the clock spring is likely about to break, I cannot take it to the dealership for repair until it has actually broken. This is not only extremely inconvenient, but hazardous as I’d be without safety mechanisms in the event of an accident. This should not be a reoccurring issue with the vehicle. The dealership has gone as far as contacting VW support to ensure the correct part is replaced and repaired properly, yet it continues to happen. It is unrelated to my driving or the way the part has been repaired. It is simply faulty parts being supplied.

no prior warnings before malfunction ,all fuses were checked to no fault. OBD scan reported car lost communication with steering column control module On steering wheel, multifunction buttons and horn stopped working. Airbag light illuminated. OBD scan reported driver airbag igniter resistance too high Emergency braking and blind spot were no longer working although front parking assist still worked.

I had my battery changed at the VW dealership and a week later, my horn stopped working, my airbag light came on and my front assist no longer works. There’s also a clicking noise when I turn my steering wheel. It seems this clock coil issue has been a recall issue for VW for years, but when I search my VIN it list no recalls of this nature.

While driving straight in dry weather (i.e. no rain), the lane light will change from – green – to – yellow – color in the dash and the steering wheel will jerk, usually left, sometimes right, very abruptly, as if the car is trying to find the lane with lane assist on. Note, this is on well marked city streets and on regular interstate roads with clearly marked dashed lane lines. This has been happening for at least two months (today's date Dec. 12, 2021) and only now reporting this complaint. It did almost cause me to run into the car beside me several times or turn into the center median (trees) on city streets.

THE DRIVER AIRBAG LIGHT WENT ON, THE WHOLE STEERING WHEEL CONTROL STOPPED WORKING AS SOON AS THIS LIGHT WENT ON. THE AGENCY ADVICES US THAT THIS IS A VERY COMMON ISSUE WITH THIS VEHICLE. THAT THERE WAS A RECALL FOR THIS SAME ISSUE FOR THE CLOCK COIL I BELIEVE HE CALLED IT, AND I WANT TO VERIFY WHY MY VEHICLE IS EXPERIENCING THIS SAME ISSUE AND IS NOT ONE OF THE RECALLED MODELS? HOW DO YOU DETERMINE THAT ONLY CERTAIN MODELS WHERE AFFECTED, THIS YOU USE DIFFERENT COILS FOR DIFFERENT VEHICLES?