2015 Volkswagen Passat

The contact owns a 2015 Volkswagen Passat. The contact stated while attempting to activate the defroster, the defroster failed to operate as needed. The vehicle was taken to a dealer where it was diagnosed that the tubing of the heater core needed to be replaced. The vehicle was repaired but the failure reoccurred approximately 100 miles later. The manufacturer was not notified of the failure. The failure mileage was approximately 59,000.

Gas and Oil comsumption is way too high … Almost every 600-1000 the low oil lights turns on! Check engine on almost all the time due to an error with the oxígen sensor. EPC light gets on very frequently and the car loses speed. Also vehicle has a constant rattlesnake sound when speed is low. Issue was reported some years ago to a local VW dealership in Georgia but they never took care of the issue. Ongoing for a couple of years!. No additional details

Looks like the plastic the fuel pump housing is made out of is low quality or prone to degradation by fuel. Hairline cracks have formed on the fuel pump housing causing fuel to leak when the pump is pressurized and running. In my case a pin hole also appeared causing the leak to be quite significant. When reviewing the attached image. Most the major looking hairline cracks seep fuel. The pin hole can’t really be seen in that image but is located in the middle of the raised lettering that starts with a “C” (in between M and E) (I have a video of it)

The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed and veering to the left, the vehicle stalled. The battery warning light was illuminated. A towing service performed a diagnostic test on the vehicle and informed the contact that the failure was not related to the battery and the alternator. The contact drove the vehicle to the residence. The contact stated that the failure recurred. The vehicle was taken to the dealer, where it was diagnosed. The dealer replaced the battery and serviced the cooling system; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,300.

The three issues above seems to be related or affect the other and does not allow cruise control to operate. The air bag light remains on and associated component light up the dash. Surprisingly, my VIN does not show up for air bag repair. I wish I did not have to wait for possible recall announcement for my vehicle before I can get it repaired and instead to fix it now. Frustrating.

After having the government approved and MANDATED Phase 1 and 2 Dieselgate fixes performed on my VW Passat TDI it has randomly lost power and or stalled while at highway speeds at least 6 times. The last time my 16 year old son was left stranded in the middle of a busy four lane highway narrowly avoiding being hit and seriously injured and/or killed. Apparently there are thousands of these cases (a class action lawsuit filed in 2018) on the road. Why haven't I been notified? This mandatory fix is much more dangerous then the original issue it seeks to address. From what I understand, the fix is causing the DPF regeneration sequence to occur much more often and much hotter, thereby cooking/melting/boiling the entire cooling system and shutting the engine down without warning. My vehicle has been in the service dept of VW for over 6 months (this last time) because they cannot figure how to fix it permanently. VW Corporate is very aware of the situation and has fed me a bunch of [XXXX] not even a child would believe and has refused my suggestion to self report the problems to NTHSA and CARB. If the cars are not taken off the road this issue will definitely (if not already) result in major injuries and likely death. I have done my duty notifying this government agency and now if a tragedy occurs there will have been actual notice as required by the law. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Upon further inspection a bushing was needed to be replaced. The bushing that holds the shift connection component together disconnected and popped off the shifting mechanism. The problem was reproduced several times. My safety was at risk, I was pulling into a parking space, put my vehicle in park, my car did not display a 'P' the option was empty (no R or D either was displayed). My car jumped forward and started to go and I was able to hold the brake and pull the emergency brake. I shut the car off after the shifter was stuck into the 'Drive' position. Manually putting the vehicle in park was able to fix the issue. No warning lights or issues prior occurred, the vehicle stuck in drive and it would have caused a crash if I were reversing or elsewhere. The issue happened again after the replacement part, the bushing popped off and the same behavior happened.