NHTSA owner reports · September 18, 2026 snapshot.
Fuel/propulsion System complaints
46 reportsClear category filterMileage unknown · Dec 7, 2017
Fuel/propulsion System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11052932
48,000 miles · Nov 21, 2017
Fuel/propulsion System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO REST…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST FAILURE, BUT HAD TO BE TOWED THE SECOND TIME. THE DEALERS (SUNRISE VOLKSWAGEN, 931 SUNRISE HWY, LYNBROOK, NY, 11563, AND SMITH VOLKSWAGEN, 4304 KIRKWOOD HWY, WILMINGTON, DE, 19808) VERIFIED THAT THE FUEL PUMP MODULE AND PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR AND THAT THE CONTACT WOULD BE NOTIFIED WHEN THE NEW REMEDY AND REIMBURSEMENT INFORMATION WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11047745
Mileage unknown · Oct 26, 2017
Fuel/propulsion System
THERE WAS A RECALL ON MY FUEL PUMP IN AUGUST. CONTACTED MY DEALER IN OCT. 23, AND THEY SAY THERE ARE NO PARTS TO REPLACE MY FUEL PUMP. I LOOKED AT THE DANGERS IF IT IS NOT WORKING PROPERLY, ONE OF WHICH IS MY CAR COULD LOOSE POWER AND JUST STOP AS I AM DRIVING MY CAR. I HAVE TO DRIVE ON HIGHWAYS AND I AM SCARED ABOUT THIS. W…
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THERE WAS A RECALL ON MY FUEL PUMP IN AUGUST. CONTACTED MY DEALER IN OCT. 23, AND THEY SAY THERE ARE NO PARTS TO REPLACE MY FUEL PUMP. I LOOKED AT THE DANGERS IF IT IS NOT WORKING PROPERLY, ONE OF WHICH IS MY CAR COULD LOOSE POWER AND JUST STOP AS I AM DRIVING MY CAR. I HAVE TO DRIVE ON HIGHWAYS AND I AM SCARED ABOUT THIS. WHY DON'T THEY HAVE THE PARTS FROM VW TO FIX MY FUEL PUMP?
NHTSA ODI #11039943
108,000 miles · Sep 26, 2017
Fuel/propulsion SystemUnknown Or Other
ON 1 SEPTEMBER 2017, I PARKED MY VW IN MY GARAGE. THERE WERE NO ENGINE LIGHTS ON OR ANYTHING, BUT THE CAR HAD BEEN MAKING A LOUD FAN LIKE NOISE AFTER I REMOVED THE KEY FOB FROM THE IGNITION. ITS BEEN DOING THAT SINCE I BOUGHT IT. I DIDN'T START THE CAR BACK UP UNTIL 5 SEPTEMBER 2017 AFTER RETURNING FROM A WEEKEND WITH FAMILY. WH…
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ON 1 SEPTEMBER 2017, I PARKED MY VW IN MY GARAGE. THERE WERE NO ENGINE LIGHTS ON OR ANYTHING, BUT THE CAR HAD BEEN MAKING A LOUD FAN LIKE NOISE AFTER I REMOVED THE KEY FOB FROM THE IGNITION. ITS BEEN DOING THAT SINCE I BOUGHT IT. I DIDN'T START THE CAR BACK UP UNTIL 5 SEPTEMBER 2017 AFTER RETURNING FROM A WEEKEND WITH FAMILY. WHEN I STARTED MY VW UP I NOTICED THAT THE ENGINE LIGHT WAS NOW ILLUMINATED. I WAITED ABOUT A WEEK BEFORE I TOOK ANY ACTION HOPING THAT THE LIGHT WOULD JUST GO AWAY ON ITS OWN, BUT IT DIDN'T. ON 12 SEPTEMBER I TOOK THE CAR TO THE NEAREST AUTOZONE AND TOOK ADVANTAGE OF THEIR FREE ENGINE LIGHT DIAGNOSTIC CHECK. THE ERROR CODES READ "P0171 SYSTEM TOO LEAN (BANK 1)" AND "P12A2 FUEL RAIL PRESSURE SENSOR INAPPROPRIATELY HIGH." AT THE TOP OF THE PAPER IT STATED THAT THE MOST LIKELY SOLUTION FOR THESE ERROR CODES WAS TO REPLACE THE FUEL PUMP. ONCE I RETURNED HOME I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP AND TOLD THEM WHAT THE PROBLEM WAS, THEY TOLD ME THAT THERE WAS A RECALL OUT FOR MY MODEL VEHICLE, BUT THERE IS NO FIX AT THE MOMENT. I THEN WENT ONLINE TO SEE FOR MYSELF, THE MANUFACTURER RECALL NUMBER IS: 20AE AND THE NHTSA MANUFACTURER NUMBER IS: 17V509. I AM NOT SURE WHAT CAUSED THE VEHICLE TO RANDOMLY START HAVING THESE ISSUES. I DO NOT FEEL SAFE DRIVING THE CAR OUT OF TOWN ANYMORE, I ONLY DRIVE IT TO AND FROM WORK.
NHTSA ODI #11030073
103,000 miles · Sep 12, 2017
Fuel/propulsion System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HO…
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOSEPH VOLKSWAGEN (3813 MONTGOMERY RD, CINCINNATI, OH 45212, PHONE NUMBER: (800) 551-4240) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ODI #11022813
90,000 miles · Apr 21, 2016
EngineFuel/propulsion System
I BOUGHT THIS CAR USED AND FROM THE MOMENT I TOOK IT OF THE LOT 13 MONTHS AGO I HAVE BEEN HAVING PROBLEMS. THE CARE WILL STOP, SHAKE. I HAVE ALREADY HAD IT CHECK 3 TIMES AND REPAIRED TWICE. FUEL PUMP HAS BEEN CHANGED TWICE AND I AM HAVING THE SAME PROBLEM AGAIN. THIS IS A HUGE SAFETY HAZARD IF I AM ON THE EXPRESSWAY AND NO WA…
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I BOUGHT THIS CAR USED AND FROM THE MOMENT I TOOK IT OF THE LOT 13 MONTHS AGO I HAVE BEEN HAVING PROBLEMS. THE CARE WILL STOP, SHAKE. I HAVE ALREADY HAD IT CHECK 3 TIMES AND REPAIRED TWICE. FUEL PUMP HAS BEEN CHANGED TWICE AND I AM HAVING THE SAME PROBLEM AGAIN. THIS IS A HUGE SAFETY HAZARD IF I AM ON THE EXPRESSWAY AND NO WARNING TAKE PLACE WHICH COULD LEAD TO A MAJOR ACCIDENT. ACCORDING TO WHAT I HAVE READ THIS MAKE AND MODEL HAVE HAD MANY ISSUES AND VOLKSWAGON HAS NOT RESOLVED THE SITUATION. HELP!
NHTSA ODI #10860720
32,000 miles · Sep 4, 2015
Fuel/propulsion System
SUDDEN FUEL SYSTEM FAILURE CAUSED ENGINE TO QUIT MULTIPLE TIMES WHILE DRIVING IN TRAFFIC. AFTER A FEW MINUTES SITTING DEAD IN TRAFFIC, THE ENGINE WOULD RESTART AND THE CAR WOULD OPERATE A FEW MINUTES UNTIL THE ENGINE SHUT-OFF AGAIN. THERE WAS NO WARNING THAT THE ENGINE WAS GOING TO QUIT. THE CAR HAD PLENTY OF FUEL. THE FOLLOWIN…
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SUDDEN FUEL SYSTEM FAILURE CAUSED ENGINE TO QUIT MULTIPLE TIMES WHILE DRIVING IN TRAFFIC. AFTER A FEW MINUTES SITTING DEAD IN TRAFFIC, THE ENGINE WOULD RESTART AND THE CAR WOULD OPERATE A FEW MINUTES UNTIL THE ENGINE SHUT-OFF AGAIN. THERE WAS NO WARNING THAT THE ENGINE WAS GOING TO QUIT. THE CAR HAD PLENTY OF FUEL. THE FOLLOWING TROUBLE CODES WERE PRESENT WHEN THE CAR WAS TAKEN TO A MECHANIC: P3043- FUEL PUMP MECHANICAL MALFUNCTION P0087- FUEL RAIL SYSTEM PRESSURE TOO LOW ULTIMATELY, THE LOW PRESSURE FUEL PUMP, THE HIGH PRESSURE FUEL PUMP AND THE FUEL CONTROL MODULE WERE REPLACED. EVEN THOUGH THE CAR HAD ONLY 32,000 MILES, VW DECLINED TAKING ANY RESPONSIBILITY FOR THE FAILURE.
NHTSA ODI #10761531
90,000 miles · Mar 20, 2015
EngineFuel/propulsion System
MAIN REAR BEARING SEAL FAILURE, SUDDEN LOSS OF POWER, BURNING SMELL FROM UNDER CAR, $1,700 REPAIR. *TR
NHTSA ODI #10695527
74,568 miles · Feb 25, 2015
EngineFuel/propulsion System
2009 VW PASSAT 2.0T. OIL LEAKING FROM REAR MAIN SEAL. REAR MAIN SEAL FAILED AT ABOUT 75,000 MILES, NOT COVERED UNDER WARRANTY. FIRST INDICATION WAS OIL SPOT ON DRIVEWAY AND THEN CHECK ENGINE LIGHT CAME ON. INSPECTED BOTTOM OF ENGINE AND IT WAS COATED WITH OIL. THE PCV VALVE FAILED AND CAUSED REAR MAIN SEAL TO RUPTURE AND SHOOT …
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2009 VW PASSAT 2.0T. OIL LEAKING FROM REAR MAIN SEAL. REAR MAIN SEAL FAILED AT ABOUT 75,000 MILES, NOT COVERED UNDER WARRANTY. FIRST INDICATION WAS OIL SPOT ON DRIVEWAY AND THEN CHECK ENGINE LIGHT CAME ON. INSPECTED BOTTOM OF ENGINE AND IT WAS COATED WITH OIL. THE PCV VALVE FAILED AND CAUSED REAR MAIN SEAL TO RUPTURE AND SHOOT OIL (AND POSSIBLY GAS VAPORS) ALL OVER BOTTOM OF HOT ENGINE. ALTHOUGH NOTHING IGNITED IN THIS CASE, BEGAN TO QUESTION IF SOME OF THE OTHER FIRE INCIDENTS LISTED ON NHTSA SITE WERE POSSIBLY CAUSED BY SIMILAR CONDITION. FAILURE OF APPROX. $40 PART CAUSED APPROX. $1700 IN DAMAGE- ALL OUT OF WARRANTY. WARRANTY IS FOR 5 YEARS/60,000 MILES. NO MAINTENANCE DATA AVAILABLE TO OWNER INDICATED THAT PCV VALVE SHOULD BE CHECKED AS PART OF SCHEDULED MAINTENANCE. VW LEADERSHIP DECLINED TO ACCEPT ANY RESPONIBILITY FOR SITUATION. *JS
NHTSA ODI #10690691
50,800 miles · Jan 12, 2015
EngineFuel/propulsion SystemPower Train
INITIAL FAILURE OCCURRED WHILE ACCELERATING ONTO MAIN THOROUGHFARE. VEHICLE LOST ALL ENGINE POWER AND STALLED OUT. VEHICLE WAS SEND TO VW DEALER FOR REPAIR WHERE SOME WARRANTY REPAIRS WERE MADE AS WELL AS PREVENTATIVE MAINTENANCE THAT WAS ADVISED. THE CAR WAS RETURNED AS "REPAIRED" AND AFTER DRIVING HOME EXPERIENCED THE EXACT SA…
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INITIAL FAILURE OCCURRED WHILE ACCELERATING ONTO MAIN THOROUGHFARE. VEHICLE LOST ALL ENGINE POWER AND STALLED OUT. VEHICLE WAS SEND TO VW DEALER FOR REPAIR WHERE SOME WARRANTY REPAIRS WERE MADE AS WELL AS PREVENTATIVE MAINTENANCE THAT WAS ADVISED. THE CAR WAS RETURNED AS "REPAIRED" AND AFTER DRIVING HOME EXPERIENCED THE EXACT SAME FAILURE WHILE THE CAR WAS IDLING IN THE DRIVEWAY. CAR WAS RETURNED AGAIN AND EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE I WAS TRAVELING ON I275 IN DETROIT. THE CAR STALLED OUT AND I AGAIN LOST ALL POWER. I WAS FORCED TO THE SIDE OF THE ROAD WHERE THE CAR THEN FAILED TO START. I WAS FORCED TO SIT FOR THREE HOURS IN 20 DEGREE WEATHER WITH A TWICE IN 2 WEEKS REPAIRED ISSUE AS MY CAR WAS BURIED IN SNOW ON THE INTERSTATE. THIS IS A MAJOR SAFETY HAZARD! *TR
NHTSA ODI #10671705
Official recalls
4Mar 6, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Aug 16, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence & remedy
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Feb 10, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Nov 3, 2008
VW IS RECALLING 130 MY 2009 PASSAT, PASSAT WAGON, AND PASSAT CC VEHICLES. SOME VEHICLES MAY HAVE AN ELECTROMECHANICAL STEERING GEAR CONTROL UNIT THAT CAN MALFUNCTION DUE TO A DAMAGED CAPACITOR. IF THIS MALFUNCTION OCCURS, THE DRIVER'S STEERING INPUT IS NOT PROPERLY PROCESSED BY THE SYSTEM AND THE VEHICLE MAY NOT RESPOND AS THE DRIVER INTENDS. THIS DEFECT CAN ONLY OCCUR IMMEDIATELY AFTER VEHICLE START-UP WHEN THE STEERING WHEEL IS MOVED FOR THE FIRST TIME AND AT SPEEDS LESS THAN 5 MPH.
Consequence & remedy
Consequence: DRIVER ATTEMPTS TO OVERCOME THE SYSTEM DURING MALFUNCTION WILL CAUSE (1) VIBRATIONS IN THE STEERING WHEEL; (2) THE STEERING SYSTEM MOTOR TO TURN OFF; (3) THE RED STEERING SYSTEM MALFUNCTION INDICATOR LIGHT TO ILLUMINATE; AND (4) AUDIBLE WARNINGS TO CHIME. A MALFUNCTIONING STEERING SYSTEM COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy: DEALERS WILL REPLACE THE STEERING GEAR IN THE AFFECTED VEHICLES. THE RECALL BEGAN ON DECEMBER 5, 2008. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗