2017 Volkswagen Jetta

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V648000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AUTONATION VOLKSWAGEN COLUMBUS (3000 N LAKE PKWY #300, COLUMBUS, GA 31909; (706) 522-2148) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE AND THAT 4 BOLTS WERE REPLACED IN THE PAST. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 51,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REMOVING THE KEY WHILE THE SHIFT LEVER IS IN A POSITION OTHER THAN "PARK" INCREASES THE RISK OF AN UNINTENDED VEHICLE ROLLAWAY THAT MAY RESULT IN PERSONAL INJURY OR A CRASH. I ASKED AFTER I FIRST BOUGHT THE CAR AND THEY SAID IT WAS NORMAL. I CALLED RECENTLY AND WAS TOLD MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. IT IS A DAILY DANGEROUS FAILURE ON VW'S PART. IT HAPPENS EVERY DAY AND WHEN CALLED THEY SAID I WOULD HAVE TO PAY FOR IT. I DID NOT GET ANY RECALL INFORMATION ABOUT THE ISSUE.

PROBLEMS WITH FRONT ASSIST. I WAS TOLD THIS FEATURE WAS ON MY VEHICLE AND VERIFIED THAT IT WAS AT THE TIME OF SALE. UNFORTUNATELY IT DOES NOT EVER DETECT A VEHICLE IN FRONT OF ME. I COULD BE IDLING AND HIT A BRICK WALL OR GOING 65MPH DOWN I95 AND A VEHICLE SUDDENLY STOPS IN FRONT OF ME EITHER EVENT NOTHING HAPPENS. THIS SYSTEM DOES NOT WORK AS DESCRIBED AND THERE ARE NO WARNING LIGHTS ON MY DASHBOARD AND THE FRONT ASSIST SYSTEM IS ENABLED EVERY TIME I START THE VEHICLE. THE FACT THAT THIS SYSTEM DOESN'T WORK AT ALL IS VERY DISAPPOINTING AS IT WAS A MAJOR SELLING POINT OF THE CAR

2017 VW JETTA SEL WAS PURCHASED NEW 11/02/ 2017. FROM THE START, THE HANKOOK KNTROL M&S 224/45/R17 TIRES PROVIDED VERY POOR CONTROL IN WET OR EVEN LIGHT SNOW DRIVING CONDITIONS, IN SPITE OF GOOD ALIGNMENT AND WHEEL BALANCE. BY 22,000 MILES(07/2020) THE TIRES HAD BECOME EXTREMELY NOISY , WITH A THUMP, THUMP NOISE AT LOW SPEEDS. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE FROM, DID A COMPLETE VEHICLE CHECK IN AUGUST OF 2020, INDICATED NO PROBLEM WITH THE VEHICLE ITSELF AND PLACED THE BLAME ON THE TIRES, OF WHICH THEY HAVE NO RESPONSIBILITY. HANKOOK CORPORATE SAID THEY HAVE NO RESPONSIBILITY, IN SPITE OF TIRES STILL BEING WITHIN WARRANTY . READING NUMEROUS CONSUMER REVIEWS SHOWED THAT MY PROBLEM AND SAFETY CONCERNS ARE SHARED BY MANY WHO HAVE OEM HABKOOKS. THIS INCLUDES TOYOTA AND HONDA OWNERS, FOR EXAMPLE. MY CONCERN IS THAT BEYOND THE 'NOISE'ISSUE, THERE IS A SAFETY ISSUE. OF THE 150 + REVIEWS, A COMMON CONCERN WAS NOT JUST POOR PERFORMANCE AND VERY SHORT TREADWEAR LIFE, BUT A VERY REAL SAFETY CONCERN. THE SAFETY CONCERN, ABOVE ALL, NEEDS TO BE INVESTIGATED BY YOUR AGENCY. THANK YOU

MY VEHICLE HAD BEEN RUNNING NORMALLY AND WITHOUT ISSUE UNTIL I GOT IT HOME AND WHEN I NEEDED TO LEAVE AGAIN, THE ENGINE WOULD CRANK BUT WOULD NOT START. FOUND TO HAVE A GAS LEAK POOLING UNDER MY CAR AND FUEL LEAKING OUT FROM AROUND THE FUEL ROD EVERY TIME I TURNED THE KEY. I WORK AS A HOSPITAL EMPLOYEE ON CALL AND MY CRITICALLY ILL PATIENT'S CARE WAS DELAYED BECAUSE OF MY INABILITY TO GET MY CAR RUNNING.

MY CAR CAN BE TURNED OFF AND DOES NEED TO BE IN PARK. THE ELECTRICAL COMES AND GOES BUT THE MOST ALARMING IS THE JETTA ACCELERATES ON IT'S OWN AND IT TAKES A COUPLE OF MINUTES TO GET IT UNDER CONTROL. AT ONE POINT I HAVE NO WAY OF STOPPING THE ACCELERATION TO STOP. ALSO, I ASKED CRESTMONT VW IF IT WAS NORMAL TO HAVE CAR OFF AND NOT IN PARK. THEY ACTED LIKE IT WAS NORMAL. THE JETTA HAS ROLLED BACK AND ALMOST HIT PEOPLE. I HAVE NOT RECEIVED ANY RECALLS FROM THE COMPANY. IT HAPPENS ALL THE TIME.

THE CAR LOST POWER ON A CITY STREET AT ABOUT 40 MPH THEN MY SON COULDN'T STEER OR BRAKE. ALL DASH LIGHTS WERE FLASHING SO WE HAVE NO IDEA WHAT IS REALLY WRONG. TRYING TO GET OFF OF THE ROAD HE WENT INTO A DITCH. THE RADIATOR WAS BUSTED/LEAKING SO HE HAD TO GET HIS STEP FATHER TO COME GET IT. I CANNOT AFFORD THE RADIATOR TO GET IT FIXED AT THIS TIME DUE TO THE NOTE ON IT. IT HAS DONE THIS TO ME IN THE PAST. I NOTICED THE ODD WHINING SOUND IT MAKES WHEN CRANKED WAS WORSE THE DAY IT HAPPENED TO ME. I WAS ON THE HIGHWAY AT 55MPH SO I STOPPED AND ABOUT 10 MINUTES LATER CRANKED IT AND IT MADE IT HOME. WE HAD IT CHECKED FOR CODES AND IT SHOWED NO PROBLEM CODES. *TR