NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
42 reportsClear category filter67,000 miles · Jul 22, 2015
Electrical System
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PLACED INTO PARK, THE KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF TH…
Read full complaint
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PLACED INTO PARK, THE KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
NHTSA ODI #10735710
116,000 miles · Mar 31, 2015
Air BagsElectrical System
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DISCOVERED THAT THE FRONT DRIVER AND PASSENGER SIDE AIR BAG CRASH SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIR…
Read full complaint
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DISCOVERED THAT THE FRONT DRIVER AND PASSENGER SIDE AIR BAG CRASH SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THERE WAS A SHORTAGE WITHIN THE ELECTRICAL CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
NHTSA ODI #10702806
78,000 miles · Mar 7, 2015
Electrical SystemStructure
DRIVER SIDE FRONT AND REAR DOORS DON'T LOCK. THERE IS NO OPTION TO MANUALLY LOCK IT, THE ELECTRONIC IGNITION HAS MALFUNCTIONED AND THERE IS NO WAY TO LOCK THESE DOORS. THERE IS RISK OF THE DOORS FLINGING OPEN IN CASE OF ACCIDENT ESPECIALLY WITH A CHILD SITTING IN THE REAR SEAT. *TR
NHTSA ODI #10692721
Mileage unknown · Oct 6, 2014
Electrical SystemStructure
SUNROOF WOULD OPEN AND CLOSE AT RANDOM, HAD THAT FIXED WHILE UNDER WARRANTY. NOW THE REAR DRIVERS SIDE DOOR WILL NOT LOCK AND THE ALARM WILL NOT TURN ON. THIS IS A SAFETY ISSUE AS WELL AS A THEFT ISSUE AND APPEARS ITS PRETTY COMMON DUE TO PREVIOUS VW THREADS. AT $400 REPAIR COSTS AND VW KNOWING THIS IS AN ISSUE, I FEEL THIS SHOU…
Read full complaint
SUNROOF WOULD OPEN AND CLOSE AT RANDOM, HAD THAT FIXED WHILE UNDER WARRANTY. NOW THE REAR DRIVERS SIDE DOOR WILL NOT LOCK AND THE ALARM WILL NOT TURN ON. THIS IS A SAFETY ISSUE AS WELL AS A THEFT ISSUE AND APPEARS ITS PRETTY COMMON DUE TO PREVIOUS VW THREADS. AT $400 REPAIR COSTS AND VW KNOWING THIS IS AN ISSUE, I FEEL THIS SHOULD BE ELEVATED TO A RECALL STATUS AND NOT CHARGEABLE TO OWNERS. PLEASE HELP ME/US, I CANT AFFORD THE REPAIR!!! *TR
NHTSA ODI #10641765
60,000 miles · Oct 2, 2014
Electrical SystemLatches/locks/linkages
IN 2011, THE RIGHT REAR DOOR STOPPED LOCKING. WHEN I WOULD TRY TO LOCK THE DOOR BOTH WITH THE INTERNAL LOCK SWITCH AND THE FOB, THE DOOR WOULD NOT LOCK. IT ALSO WOULD NOT CHIRP TO LET ME KNOW THAT ALL THE DOORS WERE LOCKED AND THE ALARM WAS SET. LOCKING THE DOOR WITH THE FOB DOES SET THE ALARM, HOWEVER YOU CAN OPEN THE REAR D…
Read full complaint
IN 2011, THE RIGHT REAR DOOR STOPPED LOCKING. WHEN I WOULD TRY TO LOCK THE DOOR BOTH WITH THE INTERNAL LOCK SWITCH AND THE FOB, THE DOOR WOULD NOT LOCK. IT ALSO WOULD NOT CHIRP TO LET ME KNOW THAT ALL THE DOORS WERE LOCKED AND THE ALARM WAS SET. LOCKING THE DOOR WITH THE FOB DOES SET THE ALARM, HOWEVER YOU CAN OPEN THE REAR DOOR AND THE ALARM GOES OFF. IN SEPTEMBER OF 2014 THE LEFT REAR DOOR STOPPED LOCKING AS WELL...IT HAS THE EXACT SAME ISSUES AS THE RIGHT REAR DOOR NOT LOCKING...HOWEVER, IT IS SO FAR SOMEWHAT INTERMITTENT AND SOMETIMES WILL NOT OPEN AT ALL! *TR
NHTSA ODI #10640806
90,000 miles · Jun 11, 2014
Electrical System
TL * THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE CONTACT STEERED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES IN FIVE DAYS. THE DEALER STATED THAT THE ELECTRONIC COMPUTER MACHINE NEEDED TO BE REPLACED. THE …
Read full complaint
TL * THE CONTACT OWNS A 2008 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE CONTACT STEERED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES IN FIVE DAYS. THE DEALER STATED THAT THE ELECTRONIC COMPUTER MACHINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA ODI #10597685
94,500 miles · May 4, 2014
Electrical SystemLatches/locks/linkages
I GOT LOCKED INSIDE THE CAR ON A HOT DAY WITH MY KID! I SAT IN THE BACK TO PLAY WITH HIM AND KEEP HIM COMPANY. THE DOOR CLOSED AND IT WOULD NOT UNLOCK NO MATTER HOW MANY TIMES I WOULD PULL ON THE LEVER. I WAS PINCHED BETWEEN THE CHILD SEAT, THE DRIVER'S SEAT (I KEEP IT PULLED BACK QUITE A BIT) AND THE DOOR. I COULD BARELY MOVE. …
Read full complaint
I GOT LOCKED INSIDE THE CAR ON A HOT DAY WITH MY KID! I SAT IN THE BACK TO PLAY WITH HIM AND KEEP HIM COMPANY. THE DOOR CLOSED AND IT WOULD NOT UNLOCK NO MATTER HOW MANY TIMES I WOULD PULL ON THE LEVER. I WAS PINCHED BETWEEN THE CHILD SEAT, THE DRIVER'S SEAT (I KEEP IT PULLED BACK QUITE A BIT) AND THE DOOR. I COULD BARELY MOVE. MY WIFE HAD TO UNLOCK THE DOOR FROM THE OUTSIDE. THE DOOR LOCK/LATCH MECHANISM HAS (SINCE THIS INCIDENT) FAILED ON BOTH REAR DOORS. BOTH!!! WE CAN NO LONGER LOCK THE CAR WITHOUT SPENDING 10-15 MINUTES OPENING, CLOSING, WORKING THE REMOTE ETC, UNTIL IT FINALLY PRODUCES THE DESIRED BEEP WITH THE CAR BEING ACTUALLY LOCKED. THE DOOR WOULD CLOSE, THE ALARM WOULD BE ACTIVATED BUT THE REAR DOOR (PASSENGER SIDE) WOULD REMAIN UNLOCKED. I PULL ON THE HANDLE, THE DOOR OPENS AND THE ALARM GOES OFF. WE ARE ALMOST AT THE POINT WHERE WE MIGHT HAVE TO TAKE THE CHILD OUT OF THE CAR VIA THE FRONT DOORS. I AM NOT EVEN TALKING ABOUT THE CAR PROBABLY GETTING STOLEN OVER THIS. THIS IS A SERIOUS CHILD HAZARD! THERE ARE DOZENS OF THREADS ON VW FORUMS ABOUT THESE MECHANISMS FAILING EITHER ON: 1. ELECTRICAL HARNESS BEING DAMAGED. OR 2. DOOR LOCK/LATCH NOT ACTIVATING OR DEACTIVATING. OR BOTH HOW LONG IS VW GOING TO IGNORE THIS MASSIVE PROBLEM. THE DEALERSHIP WANTS $450 IN PARTS AND LABOR FOR 1 DOOR. THAT'S ALMOST A $1000 FOR A PROBLEM THAT IS VERY COMMON. VERY. *TR
NHTSA ODI #10586454
844,000 miles · Jan 2, 2014
Electrical SystemLatches/locks/linkages
THE BACK PASSENGER SIDE DOOR LOCK QUIT WORKING AND THE DOOR WON'T LOCK AT ALL. ANYBODY CAN OPEN THE DOOR AND HURT YOUR CHILD OR STILL THE CAR. I CALLED THE DEALER HERE IN AUSTIN, TX TODAY, AND THEY TOLD ME THAT IS A VERY COMMON PROBLEMS WITH THE JETTA MODEL AND IT HAS HAPPENED TO HUNDREDS OF COSTUMERS. THE ELECTRIC LOCKS QUI…
Read full complaint
THE BACK PASSENGER SIDE DOOR LOCK QUIT WORKING AND THE DOOR WON'T LOCK AT ALL. ANYBODY CAN OPEN THE DOOR AND HURT YOUR CHILD OR STILL THE CAR. I CALLED THE DEALER HERE IN AUSTIN, TX TODAY, AND THEY TOLD ME THAT IS A VERY COMMON PROBLEMS WITH THE JETTA MODEL AND IT HAS HAPPENED TO HUNDREDS OF COSTUMERS. THE ELECTRIC LOCKS QUIT WORKING. THIS IS A SAFETY ISSUE AND CLEARLY A MANUFACTURERS DEFECT THAT SHOULD BE A RECALL. *TR
NHTSA ODI #10558275
95,000 miles · Nov 10, 2013
Electrical SystemExterior Lighting
THE LED MIRROR TURN SIGNAL AND THE FRONT BUMPER ORANGE ILLUMINATED SAFETY REFLECTOR BOTH ON THE DRIVER'S SIDE OF THE VEHICLE SIMULTANEOUSLY STOPPED WORKING. I'M UNSURE IF THIS IS DUE TO FUSE ISSUES OR COMPUTER RELATED ELECTRICAL ISSUES. A SAFETY PROBLEM IS POSED WHEN THEY'RE NOT WORKING. *TR
NHTSA ODI #10551660
70,000 miles · Sep 26, 2013
Electrical System
MY VEHICLE PASSENGER DOOR(S) WILL NOT RESPOND TO THE KEYLESS ENTRY LOCK OR UNLOCK COMMANDS. THEY CAN ONLY CLOSE AND OPEN MANUALLY. I HAVE READ SEVERAL DIFFERENT FORUMS AND THIS SEEMS TO BE A STANDARD DEFAULT IN MODEL YEARS RANGING FROM 2007 AND ONWARD. THE SUNROOF WILL PERIODICALLY OPEN BY ITSELF AND THE BLINKERS DO NOT FUNCTION…
Read full complaint
MY VEHICLE PASSENGER DOOR(S) WILL NOT RESPOND TO THE KEYLESS ENTRY LOCK OR UNLOCK COMMANDS. THEY CAN ONLY CLOSE AND OPEN MANUALLY. I HAVE READ SEVERAL DIFFERENT FORUMS AND THIS SEEMS TO BE A STANDARD DEFAULT IN MODEL YEARS RANGING FROM 2007 AND ONWARD. THE SUNROOF WILL PERIODICALLY OPEN BY ITSELF AND THE BLINKERS DO NOT FUNCTION PROPERLY (EXAMPLE IS WHEN I FLICK THE BLINKER UP TO MAKE A RIGHT TURN, THE LEFT BLINKER COMES ON INSTEAD). WHY HASN'T THERE BEEN A RECALL TO REPLACE THESE FAULTY, AND LIFE THREATENING, ISSUES? *JS
NHTSA ODI #10545599
Official recalls
4Sep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Dec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
Consequence & remedy
Consequence: IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
May 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
Consequence & remedy
Consequence: IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
Remedy: DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Sep 24, 2007
CERTAIN VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." SOME VEHICLES MAY NOT HAVE HAD A REQUIRED CAP INSTALLED WHICH DISABLES THE HEADLIGHT HORIZONTAL AIM AND SOME VEHICLES MAY CONTAIN A CAP THAT DISABLES THE VERTICAL AIMING SCREW.
Consequence & remedy
Consequence: NONCOMPLIANCE CAN INHIBIT PROPER HEADLAMP AIM ADJUSTMENT FOR ROADWAY ILLUMINATION, IMPROPERLY AIMED HEADLAMPS COULD CAUSE REDUCED ROAD VISIBILITY, INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE LOW BEAM HORIZONTAL AIMING SCREW AND INSTALL ONE IF MISSING, AND INSPECT FOR THE PRESENCE OF A CAP IN THE SOCKET OF THE VERTICAL AIMING SCREW AND IF PRESENT, THE CAP WILL BE REMOVED. THE RECALL WILL BEGIN ON OCTOBER 31, 2007. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09035 · Vehicle Stall/loss Motive Power
Opened Jul 17, 2009 · Closed Nov 19, 2009
Status: closed (inferred from source dates) · Power Train:manual Transmission
THE SUBJECT VEHICLES ARE EQUIPPED WITH DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS, WHICH FEATURE A 6-SPEED AUTOMATIC GEARBOX WITH TWO WET RUNNING CLUTCHES (DUAL CLUTCH) IN WHICH THE CLUTCH MECHANISM AND GEAR CHANGES ARE ELECTROHYDRAULICALLY OPERATED BY A MECHATRONIC CONTROL UNIT.THE DSG MECHATRONIC CONTROLLER INCLUDES EXTENSIVE SELF DIAGNOSTIC FUNCTIONS AND STRATEGIES TO ENSURE SAFE OPERATION AND PREVENT SYSTEM/COMPONENT DAMAGE IN THE EVENT OF COMPONENT FAILURES OR HARSH OPERATING CONDITIONS.THE BASIC HIERARCHY OF FAULT MODES INCLUDES SOME THAT ONLY RESULT IN THE STORAGE OF A DIAGNOSTIC TROUBLE CODE (DTC) AND CAUSE NO LOSS OF FUNCTION, SOME THAT STORE A DTC AND REDUCE VEHICLE OPERATION TO A LIMP HOME MODE, AND SOME THAT STORE A DTC AND CAUSE AN INTERRUPTION OF MOTIVE POWER (I.E., OPEN CLUTCH).THE DRIVER IS ALERTED TO THE LATTER TWO MODES BY THE DASH GEAR POSITION INDICATOR (PRNDS) FLASHING. ONE OF THE CONDITIONS THAT RESULTS IN INTERRUPTION OF MOTIVE POWER IS EXCESS GEARBOX TEMPERATURE.THE SYSTEM INITIALLY RESPONDS TO INCREASED GEARBOX TEMPERATURE BY RAMPING DOWN ENGINE TORQUE.IF THE TEMPERATURE KEEPS RISING THE MECHATRONIC UNIT RESPONDS BY OPENING THE CLUTCH.IN A DEFECT INFORMATION REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010 VOLKSWAGEN (EOS, JETTA AND GTI) AND AUDI (A3 AND TT/TT ROADSTER) VEHICLES EQUIPPED WITH DSG TRANSMISSIONS AND BUILT FROM SEPTEMBER 2008 THROUGH AUGUST 2009 (NHTSA RECALL NO. 09V-333, VOLKSWAGEN RECALL NO. 37E3/S7 AND AUDI RECALL NO 37E4/J7). VOLKSWAGEN PROVIDED THIS DESCRIPTION OF THE DEFECT, THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DSG MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED BY THE CONNECTOR SUPPLIER DURING A LIMITED PRODUCTION PERIOD.WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL.IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH.IN ADDITION, THE DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.VOLKSWAGEN ESTIMATED THAT LESS THAN ONE PERCENT OF THE RECALLED VEHICLES MAY CONTAIN THE DEFECT CONDITION. ODI IDENTIFIED 40 COMPLAINTS THAT APPEAR TO BE RELATED TO THE TEMPERATURE SENSOR DEFECT CONDITION DESCRIBED BY VOLKSWAGEN.VOLKSWAGEN RECEIVED 139 COMPLAINTS RELATED TO THE CONDITION, WITH 7 INVOLVING VEHICLES REPORTED TO ODI, RESULTING A 172 TOTAL COMPLAINTS TO ODI AND VOLKSWAGEN.ALL OF THESE COMPLAINTS INVOLVE THE MY 2009 AN 2010 VEHICLES SUBJECT TO RECALL 09V-333. ODI ALSO IDENTIFIED COMPLAINTS OF HARSH/JERKY SHIFTING IN SOME VOLKSWAGEN VEHICLES WITH DSG.VOLKSWAGEN ATTRIBUTED THIS CONDITION, WHICH TYPICALLY OCCURS AT VERY LOW SPEEDS, TO EXCESSIVE WEAR IN THE BUSHINGS OF THE TWO SOLENOID VALVES IN THE MECHATRONIC UNIT THAT CONTROL CLUTCH OPERATION.VOLKSWAGEN DOES NOT BELIEVE THAT THE THIS CONDITION IS A SAFETY DEFECT BECAUSE THE CHANGES IN SHIFT QUALITY DEVELOP GRADUALLY OVER TIME, DO NOT CAUSE A LOSS OF MOTIVE POWER AND HAVE NOT RESULTED IN ANY FATALITIES, INJURIES OR SERIOUS CRASHES (THERE WERE THREE REPORTED PROPERTY DAMAGE INCIDENTS RESULTING IN MINOR BODY DAMAGE IN VERY LOW SPEED, PARKING MANEUVERS).VOLKSWAGEN ADDRESSED THIS PROBLEM IN THE FIELD WITH A CUSTOMER SERVICE PROGRAM THAT INCLUDES THE REPLACEMENT OF POTENTIALLY AFFECTED MECHATRONIC UNITS AS WELL
Illustration