2004 Volkswagen Jetta

I BOUGHT A USED 2004 JETTA TDI AT D'ARCY VOLKSWAGEN OF JOLIET IL. ON FEBRUARY 2005. MY TANDEM PUMP HAS FAILED AND IS SIGNIFICANTLY LEAKING FUEL. I TOOK IT TO LOU BACKRODT VOLKSWAGEN OF ROCKFORD IL, AND I RECEIVED AN ESTIMATE ON THE TOTAL COST. I DID MY OWN RESEARCH AND FOUND OUT THAT THIS MY AUTOMOBILE AND PUMP IS COVERED UNDER A RECALL CAMPAIGN VY (04V-586) WITH NHTSA CAMPAIGN ID NUMBER: 04V586000 AND DOCUMENT NUMBER RCRIT-04V586-7306.PDF. I TALKED TO VW CUSTOMER SERVICE (TICKET NUMBER 60206323) AND THEY REFUSE TO COVER THE COST WHICH CAN BE PROVED WITH YOUR LETTER RCRIT-04V586-7306.PDF. I NEED FOR VW TO COVER THE OVERALL COST OF THIS REPAIR SINCE IT IS A DEFECT THAT HAS BEEN RECALLED BY VW. I NEVER RECEIVED A LETTER OF NOTIFICATION SINCE I AM THE SECOND OWNER OF THE VEHICLE. VEHICLE VIN # IS 3VWSR69MX4090734, WHICH IS WITHIN THE RANGES COVERED IN LETTER RCRIT-04V586-7306 PAGE 1 OF 16, VEHICLE IDENTIFICATION NUMBER RANGES. PLEASE HELP ME RESOLVE THIS SITUATION. *NM

WAS DRIVING ALONG AFTER JUST ACCELERATING FROM A STOP LIGHT AND GOT UP TO SPEED (ABOUT 45 MPH). THEN I FELT WHAT I THOUGHT WAS THE ENGINE FALTER, AND THE MOTOR JUST QUIT, NO WARNING WHATSOEVER. NO ODD SOUNDS EITHER. JUST LIKE I TURNED THE KEY "OFF". I COASTED TO A STOP OFF THE ROAD AND TRIED TO START IT A FEW TIMES. JUST CONTINUOUS CRANKING AND NOT EVEN A "COUGH". NO UNUSUAL NOISES, COMPRESSION SEEMED GOOD. TIMING BELT FAILURE APPEARS TO BE RULED OUT. NO EXTERNAL LEAK IN THE FUEL PUMP (THE ONE IN THE ENGINE COMPARTMENT) EITHER. WHEN THE KEY IS TURNED ON, ALL THE NORMAL DASH LIGHTS LIGHT. YESTERDAY, I DID NOTICE A MORE PRONOUNCED SOUND COMING FROM THE IN-TANK LIFT PUMP WHEN I TURNED THE KEY TO "GLOW". AFTER THE ENGINE FAILURE TONIGHT, I COULD NOT HEAR ANY SOUND FROM THE LIFT PUMP. CAR WAS TOWED TO THE VW DEALER SINCE THE WARRANTY WAS STILL IN EFFECT. TODAY (THREE DAYS LATER) THE DEALER CALLED ME AND SAID THE IN-TANK FUEL PUMP FAILED AND IT WOULD BE REPLACED UNDER WARRANTY. *JB

I WAS DRIVING DOWN THE ROAD AND HEARD A NOISE UNDER MY CAR. THE GAS TANK WAS PUNCTURED BY SOMETHING ON THE ROAD DURING NORMAL DRIVING CONDITIONS WHICH PROMPTED ME TO PULL OVER AND THE GAS WAS GUSHING OUT OF THE TANK. I THEN HAD THE CAR TOWED TO A DEALER AND WAS LATER INFORMED THAT IT WOULD NOT BE COVERED BY WARRANTY DUE TO "OUTSIDE CONDITIONS" I THEN SPOKE TO THE MANUFACTURER AND EXPLAINED THE SITUATION AND THEY DENIED ANY COVERAGE UNDER WARRANTY. I HAVE REASON TO BELIEVE THAT SOMETHING WAS PROPELLED FROM THE FRONT WHEEL INTO THE GAS TANK AND THAT THE POSITION OF THE GAS TANK MAY NOT BE PROPER. I BELIEVE IT IS A POSSIBLE DESIGN FLAW OR THAT THE GAS TANK WAS DEFECTIVE AND THUS MORE SUSCEPTIBLE TO BEING PUNCTURED. *JB