NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
54 reports50,000 miles · Jul 24, 2005
EquipmentLatches/locks/linkagesVisibility
I FEEL LIKE MY JETTA IS A DEATHTRAP. IN THE FOUR YEARS THAT I HAVE OWNED IT, I HAVE HAD FOUR OF THE POWER WINDOW MECHANISMS MALFUNCTION. CURRENTLY, THE FRONT PASSENGER WINDOW IS STUCK SHUT, AND THE DRIVER'S SIDE BACK WINDOW IS STUCK OPEN! THIS IS ESPECIALLY CONCERNING BECAUSE THROUGHOUT THE COLD SEASON, AT LEAST ONE, IF NOT…
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I FEEL LIKE MY JETTA IS A DEATHTRAP. IN THE FOUR YEARS THAT I HAVE OWNED IT, I HAVE HAD FOUR OF THE POWER WINDOW MECHANISMS MALFUNCTION. CURRENTLY, THE FRONT PASSENGER WINDOW IS STUCK SHUT, AND THE DRIVER'S SIDE BACK WINDOW IS STUCK OPEN! THIS IS ESPECIALLY CONCERNING BECAUSE THROUGHOUT THE COLD SEASON, AT LEAST ONE, IF NOT ALL OF THE DOORS WILL NOT OPEN. PEOPLE THINK MY BOYFRIEND IS BEING A GENTLEMAN, BUT REALLY, HE HAS TO WALK AROUND AND LET ME OUT. THIS IS NOT THE FROZEN LOCK PHENOMENON COMMON TO MANY VEHICLES- THE ACTUAL LATCH MECHANISM MALFUNCTIONS. WE HAVE BEEN REPEATEDLY TRAPPED IN OUR CAR AND HAD TO CLIMB OUT THE WINDOW! THE FAILURES ARE SO CONSISTENT, SO EXPENSIVE TO REPAIR (AND THE REPAIRS DO NOT LAST) THAT WE DRIVE AROUND LIKE THIS BECAUSE COST OF THE REPAIRS EXCEEDS THE VALUE OF THE CAR. HELP!
NHTSA ODI #10129842
96,593 miles · Jul 14, 2005
Structure
DT: THERE WAS A RECALL FOR THE WHEEL HOUSING ON THE PASSENGER SIDE REAR PROTECTOR SHIELD. WHEN THEY INSTALLED THE HOOK IT MADE NOISE AND IT FELL OFF. WHEN IT FELL OFF IT STARTED TO SQUEAK. HE CALLED THE DEALERSHIP, AND TOOK VEHICLE TO DEALER, AND THEY PUT IN ANOTHER HOOK . THE HOOK FELL OFF AGAIN, AND HE CALLED THE DEAL…
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DT: THERE WAS A RECALL FOR THE WHEEL HOUSING ON THE PASSENGER SIDE REAR PROTECTOR SHIELD. WHEN THEY INSTALLED THE HOOK IT MADE NOISE AND IT FELL OFF. WHEN IT FELL OFF IT STARTED TO SQUEAK. HE CALLED THE DEALERSHIP, AND TOOK VEHICLE TO DEALER, AND THEY PUT IN ANOTHER HOOK . THE HOOK FELL OFF AGAIN, AND HE CALLED THE DEALERSHIP, BUT THEY WOULD NOT HELP HIM. HE TOOK THE VEHICLE TO ANOTHER MECHANIC, WHO TOLD HIM THE RECALL WORK WAS DONE WRONGLY. THERE SHOULD HAVE BEEN A HOLE DRILLED FOR THE HOOK TO LATCH ONTO. THE LETTER STATED IT WAS A SAFETY RECALL, WK14. COULD NOT LOCATE THE NHTSA RECALL NUMBER. *AK (11/08/05) TANK GUARD ON THE REAR PASSENGER SIDE. *SC
NHTSA ODI #10128720
81,200 miles · Jul 1, 2005
Visibility
THIS IS ANOTHER OF THE MANY CUSTOMER COMPLAINTS REGARDING THE POWER WINDOWS IN VOLKSWAGEN CARS. CURRENTLY, MY FRONT PASSENGER WINDOW IS STUCK DOWN AND WILL NOT RAISE. IT WILL REQUIRE A NEW WINDOW REGULATOR. MY BACK WINDOWS ARE ALSO CURRENTLY STUCK IN THE UP POSITION. I HAD PREVIOUSLY BROUGHT THE CAR IN TO CHECK THE RIGHT REAR WI…
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THIS IS ANOTHER OF THE MANY CUSTOMER COMPLAINTS REGARDING THE POWER WINDOWS IN VOLKSWAGEN CARS. CURRENTLY, MY FRONT PASSENGER WINDOW IS STUCK DOWN AND WILL NOT RAISE. IT WILL REQUIRE A NEW WINDOW REGULATOR. MY BACK WINDOWS ARE ALSO CURRENTLY STUCK IN THE UP POSITION. I HAD PREVIOUSLY BROUGHT THE CAR IN TO CHECK THE RIGHT REAR WINDOW. VOLKSWAGEN INFORMED ME THAT IT NEEDED A REGULATOR AND THAT THE REPAIRS WOULD COST $800!!! FOR ONE WINDOW!!! I STILL HAD ONE MORE WINDOW TO FIX AT THAT POINT. THE REPAIRS WOULD COST ALMOST 1/3 OF THE TOTAL VALUE OF MY CAR!! SO NEEDLESS TO SAY, MY REAR WINDOWS HAVE BEEN STUCK UP FOR THE PAST 3 YEARS. NOW MY FRONT WINDOW IS STUCK DOWN. THIS IS A SAFETY RISK. THE CAR IS NOW COMPLETELY VULNERABLE TO THEFT AND THE ELEMENTS. DOING SOME RESEARCH, I HAVE FOUND HUNDREDS OF COMPLAINTS REGARDING THIS DEFECT. I HAVE ALSO FOUND A TECHNICAL BULLETIN REGARDING WINDOW REGULATOR MOTORS. BULLETIN #9704039704F. THIS ISSUE NEEDS TO BE ADDRESSED BY VOLKSWAGEN AND A RECALL NEEDS TO BE ISSUED. AS I UNDERSTAND IT, IVE BEEN LUCKY SO FAR. MOST OF THESE DEFECTIVE WINDOWS SIMPLY FALL INTO THE CAR. THIS IS A SAFETY RISK FOR THE PEOPLE IN THE CAR AND NEEDS TO BE DEALT WITH.
NHTSA ODI #10127267
Mileage unknown · Mar 8, 2005
Engine And Engine CoolingEquipmentPower Train
THE CONSUMER'S 1997 VOLKSWAGEN JETTA GLS HAD MULTIPLE COMPONENT FAILURES. **NAR** *NM THERE WAS AN ENGINE COOLANT LEAK, THE A/C DID NOT FUNCTION PROPERLY, THE WINDSHIELD WAS BROKEN, THE BODY HAD RUST DAMAGE, THE DRIVERS SIDE POWER WINDOW MADE NOISE, THERE WAS EXCESSIVE RUST TO THE MUFFLER, EXCESSIVE WORN TIRES, ENGINE AND TRA…
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THE CONSUMER'S 1997 VOLKSWAGEN JETTA GLS HAD MULTIPLE COMPONENT FAILURES. **NAR** *NM THERE WAS AN ENGINE COOLANT LEAK, THE A/C DID NOT FUNCTION PROPERLY, THE WINDSHIELD WAS BROKEN, THE BODY HAD RUST DAMAGE, THE DRIVERS SIDE POWER WINDOW MADE NOISE, THERE WAS EXCESSIVE RUST TO THE MUFFLER, EXCESSIVE WORN TIRES, ENGINE AND TRANSMISSION SENSORS. *SC *JB
NHTSA ODI #10115572
Mileage unknown · Mar 7, 2005
Fuel System, GasolineVisibility
'RECALL CAMPAIGN' FOR VOLKSWAGEN JETTA 1997 INSTALL PROTECTIVE SHIELD IN RIGHT REAR WHEELHOUSING. *BF THE CONSUMER WAS CHAGRED FOR A RECALL REGARDING THE WINDOW REGULATORS. *JB
NHTSA ODI #10113739
139,478 miles · Feb 24, 2005
Unknown Or Other
'RECALL CAMPAIGN' FOR VOLKSWAGEN JETTA 1997. *BF THE DEALER COULD NOT PERFORM THE RECALL ON THE VEHICLE. *NM
NHTSA ODI #10114988
117,752 miles · Jan 6, 2005
Engine And Engine Cooling
TURN SIGNAL SWITCH SOMETIMES WORK AND SOMETIMES DOESN'T... CAN'T LOCK DOORS ON DRIVER SIDE WITH MY MASTER KEY, CAN ONLY LOCK AND SET ALARM ON PASSENGER SIDE. AIRBAG LIGHT STAYS ON... VEHICLE CUTS OFF RANDOMLY WHEN SLOWING DOWN OR STOPPING... WITHOUT NOTICE!*AK
NHTSA ODI #10105854
130,000 miles · Nov 9, 2004
Vehicle Speed Control
WHILE THE BRAKE WAS APPLIED THE VEHICLE SUDDENLY ACCELERATED. *NM THE CONSUMER ATTEMPTED TO PUT THE VEHICLE IN NEUTRAL BUT IT KEPT RACING FORWARD. *TC *JB
NHTSA ODI #10101324
Mileage unknown · Oct 31, 2004
Electrical System
MY 1997 JETTA WAS PURCHASED NEW IN AUGUST 1997 IN CANADA. IN 1997, THE ELECTRIC MOON ROOF AND THE ELECTRIC WINDOW HAD INTERMITTENT FAULT OF NOT OPERATING AND WERE FIXED. HOWEVER AFTER THE WARRANTY PERIOD ONE REAR ELECTRIC WINDOW COULD NOT BE OPERATED LOCALLY. IN OCT 28, 2004 THE GENERATOR WAS FAULTY AND WAS REPLACED BY A R…
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MY 1997 JETTA WAS PURCHASED NEW IN AUGUST 1997 IN CANADA. IN 1997, THE ELECTRIC MOON ROOF AND THE ELECTRIC WINDOW HAD INTERMITTENT FAULT OF NOT OPERATING AND WERE FIXED. HOWEVER AFTER THE WARRANTY PERIOD ONE REAR ELECTRIC WINDOW COULD NOT BE OPERATED LOCALLY. IN OCT 28, 2004 THE GENERATOR WAS FAULTY AND WAS REPLACED BY A RE-BUILT UNIT AT OWNER'S COST. IN OCT 30, THE IGNITION SWITCH WAS REPLACED AT THE EXTENDED WARRANTY. *JB FROM OCT 30 TO 31, 2004, AN INTERMITENT FAULT OCCURRED 5 TIMES ON THE PANEL CLUSTER, ALL READINGS IN THE CLUSTER (TACHOMETER, SPEEDOMETER, TEMPERAURE AND FUEL GAUGES) DROP TO ZERO FOR A SHORT PERIOD OF TIME AND RESUMED NORMAL. THE DEALER HAS NOT YET LOCATED THE CAUSE OF THE INTERMITENT FAULT. IF THE PANEL C;USTER WERE FOUND FALUTY, IT WOULD BE A VERY COST REPAIR. THE ELECTRICAL SYSTEM ON MY 1997 JETTA ARE EXCEEDING UNRELIABLE WITH A HIGH INTERMITTENT FAULT. IT IS THE RESPONSIBLITY OF THE VWOA TO PAY THE REPAIR COST FOR SUCH FAULTY ELECTRICAL SYSTEM.
NHTSA ODI #10098065
Mileage unknown · Oct 24, 2004
Vehicle Speed Control
AFTER A CASUAL SUNDAY AFTERNOON DRIVE ( IN MY 1997 VOLKSWAGEN JETTA ) AT MODERATE SPEEDS I PARKED THE CAR FOR ABOUT 30 MINUTES WHILE I ATE LUNCH. I THEN STARTED THE CAR, PULLED OUT OF THE PARKING LOT, AND PUT THE BLINKER ON TO MAKE A RIGHT HAND TURN. I STOPPED AT A LIGHT, AND WHILE THE CAR WAS IN DRIVE AND THE BRAKE WAS ON, THE …
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AFTER A CASUAL SUNDAY AFTERNOON DRIVE ( IN MY 1997 VOLKSWAGEN JETTA ) AT MODERATE SPEEDS I PARKED THE CAR FOR ABOUT 30 MINUTES WHILE I ATE LUNCH. I THEN STARTED THE CAR, PULLED OUT OF THE PARKING LOT, AND PUT THE BLINKER ON TO MAKE A RIGHT HAND TURN. I STOPPED AT A LIGHT, AND WHILE THE CAR WAS IN DRIVE AND THE BRAKE WAS ON, THE CAR LURCHED FORWARD WITH SUDDEN ACCELERATION. I THOUGHT I WAS IMAGING IT, BUT THEN IMMEDIATELY THE CAR BEGAN RACING WILDLY (LIKE IT WAS GOING 80MPH). LUCKILY I HAD MY FOOT FIRMLY ON THE BRAKE WHICH PREVENTED ME FROM LURCHING FORWARD INTO THE ONCOMING HIGHWAY TRAFFIC PASSING IN FRONT OF ME. I TRIED TO PUT THE CAR IN NEUTRAL, BUT NOTHING I DID STOPPED THE CAR FROM RACING. FINALLY, IN A PANIC, I TURNED OFF THE ENGINE WITH THE KEY, AND PUT MY BLINKERS ON WHILE I RECOVERED FROM THE SHOCK OF WHAT HAD JUST HAPPENED. WHEN THE LIGHT TURNED GREEN I STARTED UP THE CAR AND WITH FEAR IN MY HEART PULLED FORWARD. THE CAR ACTED NORMALLY FOR THE REMAINDER OF MY TRIP HOME. I PLAN TO HAVE THE CAR TOWED TO MY MECHANIC TOMORROW TO INVESTIGATE THE PROBLEM. STILL SHAKING. GREGORY RYAN. *AK
NHTSA ODI #10096312