2025 Volkswagen ID.4

On 6/29/2026, While engaging the brakes on my leased ID.4, I was slowing down approaching another car, and suddenly the vehicle surged forward with full acceleration. It then suddenly re-engaged the brakes just before the vehicle in front of me. On 7/1/2026, I was stopped in traffic near Englewood City Center on I-285. Then with brakes engaged the ID.4 surged forward twice (2x's) striking the late model Chevy pickup in front of me both times. This resulted in a four (4) car chain reaction accident. To date, no one has claimed injuries, but the Chevy pickup was damaged. I received a summons to appear in court. Case yet to be adjudicated. On 7/2/2026, while taking the ID.4 to the dealership where I lease it to look into the problem of the previous two (2) days; the ID.4 again accelerated while slowing down at a stop light. This time no one was in front of me. At the dealership the service people have been unable to locate the issue nor have they been able to replicate it. I have left the vehicle with the dealer because of the dire safety issue this failure poses. Now, they say it is a Volkswagen (company) issue, and they have opened a case. They instructed me to contact Volkswagen USA. To date, I have not had any results from Volkswagen USA, the ID.4 is still a safety issue, I have a court date with no evidence of vehicle malfunction, and now the dealership is telling me that I have to come and remove the ID.4 from there premises. I have sent four (4) letters to dealership and to Volkswagen, and agreed to continue paying on my Lease until a definitive solution is found. On further investigation, there are numerous similar cases of the same/similar issues with 2025 and 2024 ID.4's. There are lawsuits and deaths from similar failures, but no one from Volkswagen mentions this. Until the issue is solved I do not feel this vehicle should be driven for my personal safety and for the safety of the public at large.

On 6/20/25, while pulling into a parking space at very slow speed, the car suddenly, without my control, violently accellerated. This could have resulted in pesonal injury or death. The car was stopped by crashing into two, nearby parked cars. The dealer's collision shop repaired the car at a cost of approximately $17,000. They did not provide an explanation of the possible cause. There were no warning signs of an issue prior to the event.

While driving, the center infotainment display repeatedly goes completely black and reboots without warning. This occurs while the vehicle is in motion. During these events, the touchscreen-based climate controls and infotainment functions are unavailable until the system restarts. The driver display (speedometer) remains active. This has happened multiple times under normal driving conditions. Volkswagen recommended disabling wireless Apple CarPlay and using a wired USB connection instead. We followed this guidance exactly, disabling Bluetooth and wireless CarPlay and using only a USB connection. Despite this, the infotainment system continues to crash and reboot while driving. Because the vehicle relies on the center screen for climate controls, vehicle settings, and camera access, this failure creates driver distraction and a potential safety risk. Loss of the center display while driving is not acceptable in a new vehicle. This appears to be a software or system stability defect affecting the infotainment system and is not limited to wireless phone connectivity. I have photographic documentation of the screen going black during these events.

While driving slowly in B mode, I began pulling into a parking space in Home Depot parking lot next to a planter, keeping my foot on the brake pedal. Suddenly, the vehicle unexpectedly accelerated, surged over the tire stop, crossed a raised concrete center walkway, and continued over the planter on the opposite side. The vehicle finally came to a stop after traveling approximately 50 feet, despite my foot remaining on the brake pedal throughout the incident. One tire is flat and the wheel is damaged. There are scrap marks on the other tires. We can not see if there is other damages of the vehicle. Fortunately there were no other cars in the opposite parking spot or pedestrians on the walkway. Vehicle damage is one thing, the safety issue is another concern.

The contact leased a 2025 Volkswagen ID.4. The contact stated that while driving at 5-10 MPH, attempting to park, the vehicle suddenly and rapidly accelerated on its own. The brake pedal was applied but failed to stop the vehicle, resulting in a crash with a parked 2011 Honda Odyssey belonging to the contact. There was no police report filed. reported injuries. air bag deployment or fire. No warning lights were illuminated prior to the incident. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.