2021 Volkswagen ID.4

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was experiencing a loss of speedometer information, a loss of rearview camera image, and a loss of several communication functions within the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

The two noted open recalls on my 2021 ID.4 have no fix. There has already been one battery cell replaced and another has gone bad. The vehicles lease ends in two weeks and the dealer, understandably, cannot take it as a trade for another vehicle, sell it to us, or resell it as it will sit on the lot until it is picked up by Volkswagen and totaled out due to it being unsellable. However, Volkswagen has no remedy for the vehicle issues, we are now losing out on any sort of trade in value, and are expected to pay the mileage over the lease agreement for a car that will be scrapped once returned. The dealer can only do so much, but Volkswagen not stepping in to acknowledge the vehicle at this point is a lemon and they do not know how to fix it or others, but expecting us to pay "depreciation" and other fees for a totaled vehicle, totaled due to their issues, is unacceptable. It's one thing for defects, another to not be able to fix them and them dump the cost to the consumer. This vehicle has been a financial burden and for the last few months has been a safety concern, and the final result is we as the consumer have to pay the price for it. Fix your design flaws, take responsibility, or don't sell consumers defective products with no support/solutions and dump costs on them. The fact one open recall means the vehicle could lose all electronics (an electric car) and have no insight into vehicle controls while driving, but we have to pay for the defect upon return is ridiculous. Lemon law will be coming into play here as no solution to the issue or remedy for the costs incurred. Being that this could have caused an accident or otherwise harmed my family or others and again the cost is dumped on us is ridiculous. If the engineers in Germany cannot fix the vehicle and have no solution, take it off the roads and find us a solution, at your cost not ours.

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I leased a car three years ago. This ID4 on May 15,2023 left me at a full stop in the middle of the highway. I then dropped it off to the dealer where they inspected it and saw it was a sensor/software issue, I think. They never actually disclosed the problem, nor held accountability. They insured me after almost two weeks of having to pay gas for a loaner car that they had fixed it and it was safe. After that incident and before my car had been in service countless times, all very inconvenient but not immediate safety issues, until the door handles. The door handles have been recalled twice before this last incident. My car was in there for over two weeks again back and forth. They broke my actual handles and had to go back in again, they claimed they were fixed. Now, almost 6monthankater I go to buy this lemon pre certified through the dealer and they tell me they can’t because it has two open recalls. They failed to say that the open recalls have been since May and are only now informing id4 owners that their doors may unlatch any any moment while driving and kill your babies and someone else’s on the road. Yet, they want me to either extend my lease, turn in the car and pay over mileage (even though I thought I was leasing to buy) or buy out the car not certified through a third party with two open recalls. I am being bullied into keeping a lemon. This car is a lemon and I want Volkswagen to take it off my hands waiving any over mileage and either giving me a new id4 that is safe or my 21,000 dollars I have paid into it. I am not the only one legally bound to these lemons. I demand a resolution for my consumer rights. I will speak to every news station out there until I seek justice for me and so many others.

Vehicle had a complete failure due to electrical issues and was brought to dealership. It was apparently due to recall issues which were repaired. The vehicle was returned 2 weeks ago. Today, shortly after exiting a highway, while traveling approx. 15-20mph then vehicle completely shut down. It stopped suddenly and unexpectedly and went into neutral. I could not put the car back into drive or park. The dash indicated electrical issues, airbag issues, collision sensors, brake issues and said “vehicle must not be towed”. Vehicle is currently at dealership.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the center display failed to turn on. The contact stated while reversing at 5MPH, the rearview camera failed to engage, causing the rear vehicle panel to strike a tree and to become bent. There was no injury sustained. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

This problem is very intermittent but also very dangerous. It's happened to me three times in the last month. All three times, while I was making a left hand turn, the accelerator stopped working. One time, I was making a left turn in front of 45 MPH oncoming traffic. My left turn was legal as I had plenty of room to complete my turn before the oncoming traffic arrived. My car started the turn then stopped when my car had turned to the left but was in the middle of the intersection with the right side of my car facing the oncoming traffic. I took my foot off the accelerator then pressed down on it again and the car moved forward and out of the intersection which saved me from an accident. The other two times, I didn't come close to an accident but as I was about to accelerate, nothing happened and I had to take my foot off the accelerator and then press down on it again for my car to move. Had there been cars coming from my right, I could have been in a collision. I took my car to the local VW dealer who said they haven't heard of this problem and will run diagnostics. I doubt the diagnostics will find a problem that only occurs a few times a month. I did a search on the internet and found a site where multiple VW ID.4 owners were complaining about this same problem. Some had the issue turning right, not left. I'll attach the document that shows the other complaints as well as the web site link.

On multiple occasions this vehicle has failed to operate, a red hazard light goes on along with many other failure light indicators. I've been stranded where the car does nothing and also experienced the car dying while driving. When the vehicle comes to the airbag indicators come on warning that the airbags are not functioning. I have had to drive the vehicle this way. It's not the first time this car has had some type of electrical problems. It previously had an above lighting issue that had to be repaired. It's currently at Volkswagen of Leesburg in Florida, they are trying to figure out what is wrong with this car because they have not seen this type of failure before. It's been there for a week now. After getting stranded, vehicle failures, and electrical failures, I no longer feel safe in this vehicle. Im afraid this vehicle could have an electrical problem or fail while driving leaving me vulnerable to incoming traffic.

My car's display screen which shows the speed has now malfunctioned twice while driving and today while reversing the car, the center screen displaying the rear camera also reset mid-driving. In both cases, I turned off the car waited a few minutes, restarted the car twice and then the display came back on but who knows when the display will crash again. I have reported this issue to VW and to a local dealership, this issue is associated with a current active safety recall on the vehicle for which VW has no remedy. This has been the status quo for over 3 months. I wonder if actual accidents have to take place and people have to die before NHITSA will issue a vehicle recall for my model of ID.4 as I am genuinely scared to use my vehicle anymore and VW HAS NO IDEA WHEN IT WILL RELEASE OR DEVELOP A REMEDY. Hence I request you to please use your powers to urge the manufacturer to issue a vehicle recall as the current issue poses a MAJOR risk for drivers and other cars on the road. Please don't ignore this request as this could be quiet dangerous.