2017 Volkswagen Golf Alltrack

While driving in light, medium or heavy rain, water makes it into the front and back of the cab of the vehicle. When it comes in through the front water drips on my wife while driving which is distracting. When it comes in through the back the humidity builds and fogs the windows which makes it unsafe to drive. My local VW service center tells me the drain tubes are clogged. I have taken my vehicle in five times for clogged drain tubes. Our service advisor Robert Dominguez confirmed the problem. Our service technician Paul Macfarland inspected the vehicle and components. There were no warning lamps, messages or other symptoms prior to the failure.

PURCHASED A USED 2017 VW ALLTRACK APRIL 2 YEARS AGO. PRESENTLY HAS ~30K MILES. CHRISTMAS DAY THIS YEAR, 4 WARNING LIGHTS APPEARED LIT-UP IN THE CONSOLE-AIR-BAG, TIRE PRESSURE, ABS AND TRACTION CONTROL. TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND ADVISED THAT WATER-INTRUSION OCCURRED DUE TO BLOCKED SUN-ROOF DRAINS [WHICH ARE NOT IMMEDIATELY ACCESSIBLE. ADVISED THAT IT WAS NOT CONSIDERED STANDARD MAINTENANCE AND AN EXPENSIVE REPAIR. ALSO REPAIRED WERE CORRODED WIRING CONNECTORS AND CORRODED WIRES! DEALER ADVISED THAT ONCE CORRECTED 'IT SHOULDN'T BE A PROBLEM AGAIN' WHICH WE DON'T TRUST OR BELIEVE. RESEARCH INDICATES THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED PROBLEM. WE ARE VERY FRUSTRATED AND CONCERNED THIS PROBLEM WILL BE CONTINUOUSLY OCCURRING. RUST NEVER SLEEPS

ROOF/SUNROOF LEAKING CAUSING STAINED HEADLINER AND WET CARPETING. VEHICLE SMELLS OF MOLD AND MILDEW AND CAUSES EXCESSIVE CONDENSATION ON WINDSHIELD. VW DEALERSHIP IN FAIR LAWN NJ ATTEMPTED REPAIR BY REPLACING SUNROOF DRAIN TUBES BUT DID NOT RESOLVE THE ISSUE. NEW LEAKS HAVE DEVELOPED AND DEALER SERVICE IS UNCLEAR WHERE OR WHAT IS CAUSING THEM. AS OF 6/12/2019 DEALER IS ATTEMPTING SECOND REPAIR STATING THE SUNROOF FRAME NEEDS TO BE REPLACED. UNSURE IF THIS WILL RESOLVE THE ISSUE

PANORAMIC SUNROOF LEAKS AFTER 40+ DAYS AND COUNTING OF REPAIR AT VW DEALERSHIP UNDER WARRANTY. DEALER CAN'T SEEM TO FIND ROOT CAUSE OR NOT CAPABLE OF FINDING MULTIPLE PROBLEMS, OR MAYBE DO NOT WANT TO FIND ROOT CAUSE. WATER LEAKS INTO CAR AFTER RAIN/SNOW LIMITS VISIBILITY ON WINDSHIELD, ELECTRICAL PROBLEMS ARISE FROM SPEAKERS, DOOR LOCKS AND POWER WINDOWS NOT FUNCTIONING PROPERLY. LOCATION OF SUNROOF LEAK IS ALSO NEXT TO SIDE AIRBAGS AND ELECTRICAL CONNECTIONS PROBABLY CAUSING PREMATURE DETERIORATION.

PANORAMIC SUNROOF LEAKS WATER INTO INTERIOR, CAUSING CONDENSATION ON ALL INTERIOR GLASS AND MAKING IT DIFFICULT/IMPOSSIBLE TO SEE OUT. THERE IS SO MUCH CONDENSATION THAT AC/DEFROST SETTINGS CANNOT REMOVE IT IN A TIMELY MANNER. IT TAKES SO LONG THAT ONE TRIES TO DRIVE EVEN BEFORE FULL OUTWARD VISION HAS BEEN RESTORED, INCREASING RISK GREATLY.

THE CAR IS ONE YEAR OLD, AND THE PANORAMIC SUNROOF IS LEAKING. I CONTACTED VW AND SCHEDULED AN APPOINTMENT. THEY WILL NEED TO HAVE THE CAR IN THE SHOP TO SEE IF IT IS A STRUCTURAL ISSUE. THE WATER IS COMING IN ON THE DRIVER'S SIDE AND ON THE CENTER CONSOLE ABOVE ALL OF THE ELECTRICAL (LIGHTS, SWITCHES FOR SUNROOF, ETC) COMPONENTS. THE WINDSHIELD STAYS FOGGED UP WHEN DRIVING BECAUSE OF ALL OF THE MOISTURE IN THE CABIN. THIS AFFECTS VISIBILITY. VW SHOULD RECALL THIS VEHICLE TO REPAIR. A RENTAL CAR WILL BE COSTLY, AND VW HAS OFFERED NO LOANER TO ME.

THE VEHICLE WAS STATIONARY. FOLLOWING RAIN, WATER LEAKED INTO THE CAR FROM THE PANORAMIC ROOF AT THE A-, B-, AND C-PILLARS AND REAR HATCH ON BOTH THE DRIVER AND PASSENGER SIDES OF THE CAR. WATER DRIPPED FROM THE DASH ONTO THE FRONT FOOT WELLS. WATER ENTERING THE PILLARS COULD COME INTO CONTACT WITH PILLAR-MOUNTED AIRBAGS AND WITH ELECTRICAL CONTROLS AND SYSTEMS MOUNTED IN THE DASH.

SUNROOF LEAKING CAUSES EXCESSIVE MOISTURE INTERIOR OF VEHICLE SPECIFICALLY ON WINDSHIELD AND INSIDE OF WINDOWS. WINDSHIELD FOGGING PROBLEM ON START UP AND IS EXASPERATED IN HEAVY RAIN WHILE DRIVING HIGHWAY SPEEDS, MORE MOISTURE GETS INTO CAR. SUNROOF DRAIN HOLES ARE NOT CLOGGED AS VEHICLE IS LESS THAN 4 MONTHS OLD. WATER EVIDENCE IS SEEN AS STAINS DOWN BOTH 'A' PILLARS AND HEADLINER ABOVE PASSENGER AND DRIVER FRONT SIDE WINDOWS.