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2009 Volkswagen Eos

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2009 Volkswagen Eos do not stand out strongly from the model-year median of 40.

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How this year compares

Owner complaints by model year

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Counts vary with age, sales and reporting. They are not failure rates.

What owners reported most

All reported categories

Tap a category to read its complaints. One report may name several components.

When problems were reported

Mileage at the reported incident

71 reports with mileage · 13 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Service Brakes. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports0 fire reports0 injury reports

Service Brakes complaints

22 reports
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Mileage unknown · Jun 21, 2017
Electronic Stability Control (esc)Service Brakes

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHARLES MAUND VOLKSWAGEN 6900 BURNET RD, AUSTIN, TX 78757 (512) 458-1111) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT WAS INFORMED THAT THE MODULE FAILED TO COMMUN…

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHARLES MAUND VOLKSWAGEN 6900 BURNET RD, AUSTIN, TX 78757 (512) 458-1111) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT WAS INFORMED THAT THE MODULE FAILED TO COMMUNICATE WITH THE DEALER'S COMPUTERS. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR A NEW MODULE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS AWAITING A CALL BACK FROM THE REGIONAL MANAGER. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI #11000521

26,000 miles · May 26, 2017
Electronic Stability Control (esc)Service Brakes

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MOSES DEALER, BUT COULD NOT…

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MOSES DEALER, BUT COULD NOT BE SERVICED BECAUSE THE CLOCK SPRING NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI #10991748

142,000 miles · May 24, 2017
Electrical SystemElectronic Stability Control (esc)Service Brakes

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. …

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER INFORMED THE CONTACT THAT THE CODES COULD NOT BE READ CORRECTLY USING THE DIAGNOSTIC TOOL. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED. THE SECOND DEALER WAS ROYAL VOLKSWAGEN IN DESTAAVIAN, AL. THE MANUFACTURER DECIDED THAT, DUE TO THE PRE-EXISTING ISSUES, THE VEHICLE WOULD NOT BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V913000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

NHTSA ODI #10991382

Mileage unknown · May 10, 2017
Service Brakes

ABS RECALL, FAILED...NO PARTS! DRIVING ON ABS FAILURE, VW CAN'T TELL ME WHEN PARTS WILL BE HERE! TOOK TO OURISMAN VW OF BETHESDA, NO PARTS!!!!!!!!

NHTSA ODI #10984659

42,000 miles · Apr 28, 2017
Air BagsElectrical SystemElectronic Stability Control (esc)

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT …

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING AND THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. THE CONSUMER REFERENCED THE AIRBAG RECALL STATING THAT THE MANUFATURER REFUSED TO OFFER ANY ASSISTANCE FOR ABS MODULE.*JS

NHTSA ODI #10981260

50,000 miles · Mar 16, 2017
Electronic Stability Control (esc)Service Brakes

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE ABS MODULE FAILED TO FUNCTION. THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION…

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE ABS MODULE FAILED TO FUNCTION. THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

NHTSA ODI #10966278

81,259 miles · Feb 28, 2017
Service Brakes

ABS INDICATOR LIGHT; MECHANICS UNABLE TO FIND PROBLEM IN BRAKES OR ABS SYSTEM; CODES PROVIDED UNCLEAR AND PROVIDED NO GUIDANCE TO MECHANICS. SYSTEM LIT COMPLETE DASHBOARD, SPEEDOMETER STARTED GOING FROM 35 TO 0 WHILE DRIVING APPROX 35 MPH BEEPING AND FLASHING WITH RPM INDICATOR ALSO OSCILLATING BETWEEN 0 AND HIGHER. AT NO TIME…

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ABS INDICATOR LIGHT; MECHANICS UNABLE TO FIND PROBLEM IN BRAKES OR ABS SYSTEM; CODES PROVIDED UNCLEAR AND PROVIDED NO GUIDANCE TO MECHANICS. SYSTEM LIT COMPLETE DASHBOARD, SPEEDOMETER STARTED GOING FROM 35 TO 0 WHILE DRIVING APPROX 35 MPH BEEPING AND FLASHING WITH RPM INDICATOR ALSO OSCILLATING BETWEEN 0 AND HIGHER. AT NO TIME DID THE BRAKES DISCONTINUE TO FUNCTION - DASHBOARD WAS DISTRACTING AND ALARMING WHILE DRIVING. TOLD NEEDED NEW ABS COMPUTER AT A MINIMUM. HAVE QUICK TIME MOVIE OF THE EVENT

NHTSA ODI #10957546

80,000 miles · Feb 24, 2017
Air BagsElectronic Stability Control (esc)Service BrakesCrash

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE. THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT'S VEHICLE WAS THEN T-BONED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT ME…

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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE. THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE CONTACT'S VEHICLE WAS THEN T-BONED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ODI #10956816

50,000 miles · Jan 9, 2017
Service Brakes

THE ABS SYSTEM FAILED AFTER LESS THE 50,000. THE CAR WAS BEING DRIVEN ABOUT 40MPH WHEN TO FIRST OCCURRED.

NHTSA ODI #10943945

34,652 miles · Sep 14, 2016
Electrical SystemFuel/propulsion SystemService Brakes

FIRST THING TO GO ON THIS CAR WAS THE CLUTCH PACK COULD HEAR CLANKING NOISE WHEN I WAS SLOWING DOWN...HAD TO REPLACE.. NEXT CAME THE FAILED INJECTOR..I WAS DRIVING THE CAR SMOKE STARTED COMING OUT OF THE ENGINE AND THE EXCHUSHED PIPE CAR ALMOST CAUGHT ON FIRE FUEL HAD LEADED ALL OVER MY ENGINE ..NOW THE ABS UNIT NEEDS TO BE REP…

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FIRST THING TO GO ON THIS CAR WAS THE CLUTCH PACK COULD HEAR CLANKING NOISE WHEN I WAS SLOWING DOWN...HAD TO REPLACE.. NEXT CAME THE FAILED INJECTOR..I WAS DRIVING THE CAR SMOKE STARTED COMING OUT OF THE ENGINE AND THE EXCHUSHED PIPE CAR ALMOST CAUGHT ON FIRE FUEL HAD LEADED ALL OVER MY ENGINE ..NOW THE ABS UNIT NEEDS TO BE REPAIRED THEY WANT $2,600.00.. ..MY CAR HAS 34,000.00 MILES ON IT...THE INSIDE OF MY DOORS ARE PEELING...THEY WANT ANOTHER $1,000.00 FOR THAT ! ..&THE ROOF GETS STUCK HALF WAY WHEN ITS REALLY HOT!

NHTSA ODI #10906762

Official recalls

2

16V913000 · Electronic Stability Control (esc); Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Dec 20, 2016

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence & remedy

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

Additional source detail variants (2)

Electronic Stability Control (esc)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.

Consequence: A loss of vehicle control can increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.

09V333000 · Power Train:automatic Transmission

Aug 20, 2009

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.

Consequence & remedy

Consequence: THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE09035 · Vehicle Stall/loss Motive Power

Opened Jul 17, 2009 · Closed Nov 19, 2009

Status: closed (inferred from source dates) · Power Train:manual Transmission

THE SUBJECT VEHICLES ARE EQUIPPED WITH DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS, WHICH FEATURE A 6-SPEED AUTOMATIC GEARBOX WITH TWO WET RUNNING CLUTCHES (DUAL CLUTCH) IN WHICH THE CLUTCH MECHANISM AND GEAR CHANGES ARE ELECTROHYDRAULICALLY OPERATED BY A MECHATRONIC CONTROL UNIT.THE DSG MECHATRONIC CONTROLLER INCLUDES EXTENSIVE SELF DIAGNOSTIC FUNCTIONS AND STRATEGIES TO ENSURE SAFE OPERATION AND PREVENT SYSTEM/COMPONENT DAMAGE IN THE EVENT OF COMPONENT FAILURES OR HARSH OPERATING CONDITIONS.THE BASIC HIERARCHY OF FAULT MODES INCLUDES SOME THAT ONLY RESULT IN THE STORAGE OF A DIAGNOSTIC TROUBLE CODE (DTC) AND CAUSE NO LOSS OF FUNCTION, SOME THAT STORE A DTC AND REDUCE VEHICLE OPERATION TO A LIMP HOME MODE, AND SOME THAT STORE A DTC AND CAUSE AN INTERRUPTION OF MOTIVE POWER (I.E., OPEN CLUTCH).THE DRIVER IS ALERTED TO THE LATTER TWO MODES BY THE DASH GEAR POSITION INDICATOR (PRNDS) FLASHING. ONE OF THE CONDITIONS THAT RESULTS IN INTERRUPTION OF MOTIVE POWER IS EXCESS GEARBOX TEMPERATURE.THE SYSTEM INITIALLY RESPONDS TO INCREASED GEARBOX TEMPERATURE BY RAMPING DOWN ENGINE TORQUE.IF THE TEMPERATURE KEEPS RISING THE MECHATRONIC UNIT RESPONDS BY OPENING THE CLUTCH.IN A DEFECT INFORMATION REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010 VOLKSWAGEN (EOS, JETTA AND GTI) AND AUDI (A3 AND TT/TT ROADSTER) VEHICLES EQUIPPED WITH DSG TRANSMISSIONS AND BUILT FROM SEPTEMBER 2008 THROUGH AUGUST 2009 (NHTSA RECALL NO. 09V-333, VOLKSWAGEN RECALL NO. 37E3/S7 AND AUDI RECALL NO 37E4/J7). VOLKSWAGEN PROVIDED THIS DESCRIPTION OF THE DEFECT, THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DSG MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED BY THE CONNECTOR SUPPLIER DURING A LIMITED PRODUCTION PERIOD.WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL.IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH.IN ADDITION, THE DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.VOLKSWAGEN ESTIMATED THAT LESS THAN ONE PERCENT OF THE RECALLED VEHICLES MAY CONTAIN THE DEFECT CONDITION. ODI IDENTIFIED 40 COMPLAINTS THAT APPEAR TO BE RELATED TO THE TEMPERATURE SENSOR DEFECT CONDITION DESCRIBED BY VOLKSWAGEN.VOLKSWAGEN RECEIVED 139 COMPLAINTS RELATED TO THE CONDITION, WITH 7 INVOLVING VEHICLES REPORTED TO ODI, RESULTING A 172 TOTAL COMPLAINTS TO ODI AND VOLKSWAGEN.ALL OF THESE COMPLAINTS INVOLVE THE MY 2009 AN 2010 VEHICLES SUBJECT TO RECALL 09V-333. ODI ALSO IDENTIFIED COMPLAINTS OF HARSH/JERKY SHIFTING IN SOME VOLKSWAGEN VEHICLES WITH DSG.VOLKSWAGEN ATTRIBUTED THIS CONDITION, WHICH TYPICALLY OCCURS AT VERY LOW SPEEDS, TO EXCESSIVE WEAR IN THE BUSHINGS OF THE TWO SOLENOID VALVES IN THE MECHATRONIC UNIT THAT CONTROL CLUTCH OPERATION.VOLKSWAGEN DOES NOT BELIEVE THAT THE THIS CONDITION IS A SAFETY DEFECT BECAUSE THE CHANGES IN SHIFT QUALITY DEVELOP GRADUALLY OVER TIME, DO NOT CAUSE A LOSS OF MOTIVE POWER AND HAVE NOT RESULTED IN ANY FATALITIES, INJURIES OR SERIOUS CRASHES (THERE WERE THREE REPORTED PROPERTY DAMAGE INCIDENTS RESULTING IN MINOR BODY DAMAGE IN VERY LOW SPEED, PARKING MANEUVERS).VOLKSWAGEN ADDRESSED THIS PROBLEM IN THE FIELD WITH A CUSTOMER SERVICE PROGRAM THAT INCLUDES THE REPLACEMENT OF POTENTIALLY AFFECTED MECHATRONIC UNITS AS WELL