NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
15 reportsClear category filterMileage unknown · May 21, 2026
Electrical SystemEngine
Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. …
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Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. Dealership has had car for 3+ weeks "waiting for parts". VW North America does not want to get involved. To kill the engine I had to pull the fuel pump fuse.
NHTSA ODI #11739271
Mileage unknown · Sep 9, 2023
Electrical SystemService BrakesVehicle Speed Control
All of my lights on the right side of my dashboard is on..the traction light, brake light,steering wheel light and the speedometer is acting iradical..I put new speed sensors on it and it still haven't fixed the problem..alot of mechanics say it's and electrical problem..I bought the car from flow Mazda dealership a couple years…
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All of my lights on the right side of my dashboard is on..the traction light, brake light,steering wheel light and the speedometer is acting iradical..I put new speed sensors on it and it still haven't fixed the problem..alot of mechanics say it's and electrical problem..I bought the car from flow Mazda dealership a couple years ago it's been sitting since then
NHTSA ODI #11543616
4 miles · Mar 8, 2021
Electrical SystemPower TrainVehicle Speed Control
ABS AND BRAKE LIGHTS ARE ON, CAR SHIFTS INTO NEUTRAL ON IT'S OWN. FEELS UNSAFE TO DRIVE, BECAUSE OF THE NEUTRAL SHIFT THERE IS NO POWER. I HAVE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND RESTART THE CAR.
NHTSA ODI #11399804
113,000 miles · Nov 12, 2020
Electrical SystemService Brakes
THE ABS BRAKE INDICATOR LIGHT IS ON AND WHEN I TOOK IT TO A CERTIFIED EURO CAR MECHANIC HE SAID THAT 8 CODES SHOWED UP FOR THIS. HE ALSO SAID THAT THERE WAS A SAFETY RECALL 45F2 ON THIS. WHEN I TOOK MY VEHICLE TO THE VW DEALERSHIP IN PANAMA CITY, FL. THEY WERE EXTREMELY RUDE AND SAID THERE WAS NO RECALL FOR THIS VEHICLE. THEY…
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THE ABS BRAKE INDICATOR LIGHT IS ON AND WHEN I TOOK IT TO A CERTIFIED EURO CAR MECHANIC HE SAID THAT 8 CODES SHOWED UP FOR THIS. HE ALSO SAID THAT THERE WAS A SAFETY RECALL 45F2 ON THIS. WHEN I TOOK MY VEHICLE TO THE VW DEALERSHIP IN PANAMA CITY, FL. THEY WERE EXTREMELY RUDE AND SAID THERE WAS NO RECALL FOR THIS VEHICLE. THEY WOULD NOT TELL ME IF OR WHEN THE RECALL WAS COMPLETE, AND IF IT WAS COMPLETED AND THE SAME THING IS HAPPENING, THEN THERE IS STILL A PROBLEM WITH THE INITIAL RECALL THAT WAS NOT FIXED.
NHTSA ODI #11374273
120,000 miles · Jun 2, 2020
Electrical SystemService Brakes
WHILE DRIVING THE N,D, R, P, S STARTS FLASHING. IT CAN CAUSE THE VEHICLE TO SHIFT INTO NEUTRAL. *TR
NHTSA ODI #11326932
160,000 miles · Jan 2, 2020
Electrical System
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE'S ELECTRICAL SENSORS TURNED ON AND OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED AND THE VEHICLE WAS NOT …
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE'S ELECTRICAL SENSORS TURNED ON AND OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED AND THE VEHICLE WAS NOT REPAIRED BECAUSE THE RECALL HAD LAPSED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA ODI #11296713
130,000 miles · Dec 9, 2018
Electrical SystemUnknown Or Other
I HAVE A EPC LIGHT THAT GOES OFF AND ON AND REDUCES THE POWER AND SPEED TO 10 MPH SOMETIMES NOT ABLE TO GET GOING PLUS ENGINE LIGHT ALSO POPS ON I ALMOST GOT REAR ENDED BECAUSE OF THESE LIGHTS
NHTSA ODI #11157155
142,000 miles · May 24, 2017
Electrical SystemElectronic Stability Control (esc)Service Brakes
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. …
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER INFORMED THE CONTACT THAT THE CODES COULD NOT BE READ CORRECTLY USING THE DIAGNOSTIC TOOL. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED. THE SECOND DEALER WAS ROYAL VOLKSWAGEN IN DESTAAVIAN, AL. THE MANUFACTURER DECIDED THAT, DUE TO THE PRE-EXISTING ISSUES, THE VEHICLE WOULD NOT BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V913000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.
NHTSA ODI #10991382
42,000 miles · Apr 28, 2017
Air BagsElectrical SystemElectronic Stability Control (esc)
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT …
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TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING AND THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. THE CONSUMER REFERENCED THE AIRBAG RECALL STATING THAT THE MANUFATURER REFUSED TO OFFER ANY ASSISTANCE FOR ABS MODULE.*JS
NHTSA ODI #10981260
99,000 miles · Oct 25, 2016
Electrical SystemElectronic Stability Control (esc)EngineCrash
I PURCHASED MY 2009 VW EOS FROM A DEALERISHIP "AS-IS" AND I HAVE HAD TO REPLACE THE MAF SENSOR, THROTTLEBODY HAD TO BE SERVICED WITH IN THE FIRST YEAR OF OWNING. OIL LEAKING FROM ENGINE ONTO THE WATER PUMP. NOW, THE ABS AND TRACTION ELECTRICAL SYSTEM IS COMPLETELY MESSED UP AND I CAN'T DRIVE IT. ESTIMATION OF $2500 WORTH OF WORK…
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I PURCHASED MY 2009 VW EOS FROM A DEALERISHIP "AS-IS" AND I HAVE HAD TO REPLACE THE MAF SENSOR, THROTTLEBODY HAD TO BE SERVICED WITH IN THE FIRST YEAR OF OWNING. OIL LEAKING FROM ENGINE ONTO THE WATER PUMP. NOW, THE ABS AND TRACTION ELECTRICAL SYSTEM IS COMPLETELY MESSED UP AND I CAN'T DRIVE IT. ESTIMATION OF $2500 WORTH OF WORK.
NHTSA ODI #10918906
Official recalls
2Dec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence & remedy
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Additional source detail variants (2)
Electronic Stability Control (esc)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
Consequence: A loss of vehicle control can increase the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Aug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
Consequence & remedy
Consequence: THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
Remedy: VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE09035 · Vehicle Stall/loss Motive Power
Opened Jul 17, 2009 · Closed Nov 19, 2009
Status: closed (inferred from source dates) · Power Train:manual Transmission
THE SUBJECT VEHICLES ARE EQUIPPED WITH DIRECT SHIFT GEARBOX (DSG) TRANSMISSIONS, WHICH FEATURE A 6-SPEED AUTOMATIC GEARBOX WITH TWO WET RUNNING CLUTCHES (DUAL CLUTCH) IN WHICH THE CLUTCH MECHANISM AND GEAR CHANGES ARE ELECTROHYDRAULICALLY OPERATED BY A MECHATRONIC CONTROL UNIT.THE DSG MECHATRONIC CONTROLLER INCLUDES EXTENSIVE SELF DIAGNOSTIC FUNCTIONS AND STRATEGIES TO ENSURE SAFE OPERATION AND PREVENT SYSTEM/COMPONENT DAMAGE IN THE EVENT OF COMPONENT FAILURES OR HARSH OPERATING CONDITIONS.THE BASIC HIERARCHY OF FAULT MODES INCLUDES SOME THAT ONLY RESULT IN THE STORAGE OF A DIAGNOSTIC TROUBLE CODE (DTC) AND CAUSE NO LOSS OF FUNCTION, SOME THAT STORE A DTC AND REDUCE VEHICLE OPERATION TO A LIMP HOME MODE, AND SOME THAT STORE A DTC AND CAUSE AN INTERRUPTION OF MOTIVE POWER (I.E., OPEN CLUTCH).THE DRIVER IS ALERTED TO THE LATTER TWO MODES BY THE DASH GEAR POSITION INDICATOR (PRNDS) FLASHING. ONE OF THE CONDITIONS THAT RESULTS IN INTERRUPTION OF MOTIVE POWER IS EXCESS GEARBOX TEMPERATURE.THE SYSTEM INITIALLY RESPONDS TO INCREASED GEARBOX TEMPERATURE BY RAMPING DOWN ENGINE TORQUE.IF THE TEMPERATURE KEEPS RISING THE MECHATRONIC UNIT RESPONDS BY OPENING THE CLUTCH.IN A DEFECT INFORMATION REPORT SUBMITTED TO NHTSA ON AUGUST 20, 2009, VOLKSWAGEN DESCRIBED A POTENTIAL DEFECT IN THE WIRING HARNESSES OF THE DSG GEARBOX TEMPERATURE SENSORS USED IN APPROXIMATELY 16,000 MODEL YEAR (MY) 2009 AND 2010 VOLKSWAGEN (EOS, JETTA AND GTI) AND AUDI (A3 AND TT/TT ROADSTER) VEHICLES EQUIPPED WITH DSG TRANSMISSIONS AND BUILT FROM SEPTEMBER 2008 THROUGH AUGUST 2009 (NHTSA RECALL NO. 09V-333, VOLKSWAGEN RECALL NO. 37E3/S7 AND AUDI RECALL NO 37E4/J7). VOLKSWAGEN PROVIDED THIS DESCRIPTION OF THE DEFECT, THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DSG MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED BY THE CONNECTOR SUPPLIER DURING A LIMITED PRODUCTION PERIOD.WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL.IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH.IN ADDITION, THE DEPRESS BRAKE PEDAL INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.IN HEAVY TRAFFIC, THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.VOLKSWAGEN ESTIMATED THAT LESS THAN ONE PERCENT OF THE RECALLED VEHICLES MAY CONTAIN THE DEFECT CONDITION. ODI IDENTIFIED 40 COMPLAINTS THAT APPEAR TO BE RELATED TO THE TEMPERATURE SENSOR DEFECT CONDITION DESCRIBED BY VOLKSWAGEN.VOLKSWAGEN RECEIVED 139 COMPLAINTS RELATED TO THE CONDITION, WITH 7 INVOLVING VEHICLES REPORTED TO ODI, RESULTING A 172 TOTAL COMPLAINTS TO ODI AND VOLKSWAGEN.ALL OF THESE COMPLAINTS INVOLVE THE MY 2009 AN 2010 VEHICLES SUBJECT TO RECALL 09V-333. ODI ALSO IDENTIFIED COMPLAINTS OF HARSH/JERKY SHIFTING IN SOME VOLKSWAGEN VEHICLES WITH DSG.VOLKSWAGEN ATTRIBUTED THIS CONDITION, WHICH TYPICALLY OCCURS AT VERY LOW SPEEDS, TO EXCESSIVE WEAR IN THE BUSHINGS OF THE TWO SOLENOID VALVES IN THE MECHATRONIC UNIT THAT CONTROL CLUTCH OPERATION.VOLKSWAGEN DOES NOT BELIEVE THAT THE THIS CONDITION IS A SAFETY DEFECT BECAUSE THE CHANGES IN SHIFT QUALITY DEVELOP GRADUALLY OVER TIME, DO NOT CAUSE A LOSS OF MOTIVE POWER AND HAVE NOT RESULTED IN ANY FATALITIES, INJURIES OR SERIOUS CRASHES (THERE WERE THREE REPORTED PROPERTY DAMAGE INCIDENTS RESULTING IN MINOR BODY DAMAGE IN VERY LOW SPEED, PARKING MANEUVERS).VOLKSWAGEN ADDRESSED THIS PROBLEM IN THE FIELD WITH A CUSTOMER SERVICE PROGRAM THAT INCLUDES THE REPLACEMENT OF POTENTIALLY AFFECTED MECHATRONIC UNITS AS WELL
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