There is a known issue regarding a software update required to keep using the heat and cooling options on 2015 and older eGOLF models. Without this patch the heating and cooling of the vehicle will cease to operate. This includes the defogging capability for front and side windows in cold weather. On more than one occasion, I ha…
Read full complaint
There is a known issue regarding a software update required to keep using the heat and cooling options on 2015 and older eGOLF models. Without this patch the heating and cooling of the vehicle will cease to operate. This includes the defogging capability for front and side windows in cold weather. On more than one occasion, I have had to wipe condensation from the windows while driving due to the failure of the heat pump. VW is aware of this software issue, but for vehicles out of the standard warranty will require a service diagnostic fee as well as a large repair cost for essentially a software upgrade. VW owns the diagnostic tools and software so there is no third party way to fix this issue. Affected vehicles should have the software update applied so visibility is not affected during driving. TSB attached
NHTSA ODI #11444703
Mileage unknown · Aug 2, 2021
Unknown Or Other
The trim located around the gear selectors has separated leaving a sharp chrome edge that cuts your hand when reaching into the cubby beyond the shifter. This issue was corrected by VW Canada in a recall but not by VW US. It is a known issue and is prevalent across the golf lineup.
NHTSA ODI #11427386
15,000 miles · Jan 9, 2020
Unknown Or Other
WHEN I WENT TO UNPLUG MY CAR IN MY GARAGE, THE CHARGING PORT WOULD NOT RELEASE THE CHARGER. WHEN I LOOKED IT UP ONLINE, I FOUND THAT MANY PEOPLE WHO OWNED 2015 E-GOLFS HAD THE EXACT SAME PROBLEM AND THAT NONE OF THE ELECTRICAL RESETS WOULD WORK TO GET THE CHARGING PORT TO RELEASE THE CHARGING CABLE. (HTTPS://WWW.MYVWEGOLF.COM/F…
Read full complaint
WHEN I WENT TO UNPLUG MY CAR IN MY GARAGE, THE CHARGING PORT WOULD NOT RELEASE THE CHARGER. WHEN I LOOKED IT UP ONLINE, I FOUND THAT MANY PEOPLE WHO OWNED 2015 E-GOLFS HAD THE EXACT SAME PROBLEM AND THAT NONE OF THE ELECTRICAL RESETS WOULD WORK TO GET THE CHARGING PORT TO RELEASE THE CHARGING CABLE. (HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839&START=60) I TRIED ALL THE ELECTRICAL RESETS ANYWAY, BUT NOTHING WORKED. THE CAR WAS LOCKED DOWN, AND IT WOULD NOT EVEN LET ME PUT IT IN NEUTRAL, SO IT COULD NOT BE ROLLED ON TO A TOW TRUCK. THE TOW TRUCK DAMAGED THE UNDERCARRIAGE OF MY CAR TRYING TO GET IT OUT OF MY GARAGE AS A RESULT. I HAD THE CAR TOWED TO THE LUTHER WESTSIDE VW DEALERSHIP IN MINNEAPOLIS, MN, AND THEY WANT TO CHARGE ME A DEDUCTIBLE EVEN THOUGH THE FREQUENCY OF THIS ISSUE POINTS TO A MANUFACTURING DEFECT. THE CHARGING PORT SHOULD BE RECALLED. PEOPLE ARE BEING STRANDED OVER AND OVER AGAIN BECAUSE VW WON'T TAKE RESPONSIBILITY FOR THIS.
NHTSA ODI #11298298
50,000 miles · Jul 5, 2018
Unknown Or Other
CAR WILL NOT DETACH/RELEASE FROM CHARGER IN INTERMITTENT BUT REGULARLY OCCCURRING FREQUENCY. HAPPEN ABOUT ONCE WEEKLY. LEAVES DRIVER STRANDED. HAVE NOW STARTED USING RUBBER MALLET TO TAP CHARGER FREE. VEHICLE IS ALWAYS STATIONARY.
NHTSA ODI #11109747
35,614 miles · Jun 15, 2017
Unknown Or Other
THE 2015 AND 2016 EGOLF'S HAVE A CHARGING FAULT WHICH PREVENTS THE CHARGE PLUG FROM BEING REMOVED FROM THE CAR. THIS PERMANENTLY ATTACHES THE CAR TO THE CHARGER IT IS CONNECTED TO, BE IT AT HOME, IN A MALL, AT THE GROCERY, ETC. THE ISSUE IS DESCRIBED IN DETAIL HERE: HTTP://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839
NHTSA ODI #10995432
8,727 miles · Sep 13, 2016
Electrical SystemUnknown Or Other
ON AUGUST 28 2016 PRIOR TO CHARGING E-GOLF, CHARGING SYSTEM FAILED CAUSING THE DAMAGE ON THE ELECTRICAL SYSTEM AND BATTERY. THE CAR WAS PARKED ON THE UCSD THORNTON PARKING LOT. AT THAT TIME CAR ODOMETER SHOWS 8727 MILES. VOLKSWAGEN DIDN'T (FAILED TO) INFORM ME ABOUT THE RECALL FOR THE SOFTWARE THAT CONTROL CHARGING SYSTEM AND BA…
Read full complaint
ON AUGUST 28 2016 PRIOR TO CHARGING E-GOLF, CHARGING SYSTEM FAILED CAUSING THE DAMAGE ON THE ELECTRICAL SYSTEM AND BATTERY. THE CAR WAS PARKED ON THE UCSD THORNTON PARKING LOT. AT THAT TIME CAR ODOMETER SHOWS 8727 MILES. VOLKSWAGEN DIDN'T (FAILED TO) INFORM ME ABOUT THE RECALL FOR THE SOFTWARE THAT CONTROL CHARGING SYSTEM AND BATTERY CHARGING. NOT SURE IF THE SOFTWARE FOR THE BATTERY/CHARGING SYSTEM IS THE ONLY PROBLEM SINCE THE VOLKSWAGEN OF AMERICA STATE THAT BATTERY NEEDS TO BE INSPECTED, TESTED AND IF BROKEN FIXED OR REPLACED. SINCE THEN THE CAR HAS BEEN UNABLE TO START OR MOVE. VOLKSWAGEN OF AMERICA TAKE THE CAR TO OXNARD THE ONLY AVAILABLE SERVICE CENTER FOR E-GOLF IN CALIFORNIA. THE CAR HAS NOT BEEN FIXED YET SINCE THE AUGUST 29TH WHEN THE CAR HAS BEEN DIAGNOSED WITH THE BATTERY AND ELECTRICAL ISSUES.
NHTSA ODI #10906064
1,020 miles · Dec 20, 2015
Unknown Or Other
THE E-GOLF LOST ABILITY TO DRIVE, THERE IS A RED TRIANGLE WITH AN EXCLAMATION MARK ON THE DASH, AND THE RED CAR ICON WITH AN EXCLAMATION ON IT, INDICATING A "ELECTRICAL ERROR" ACCORDING TO THE MANUAL. ALL OTHER FUNCTIONS OF THE CAR SEEM TO BE WORKING, EXCEPT IT WON'T START, AND THE KEY FOB LOCK/UNLOCK IS NOT RESPONDING, SO MY CA…
Read full complaint
THE E-GOLF LOST ABILITY TO DRIVE, THERE IS A RED TRIANGLE WITH AN EXCLAMATION MARK ON THE DASH, AND THE RED CAR ICON WITH AN EXCLAMATION ON IT, INDICATING A "ELECTRICAL ERROR" ACCORDING TO THE MANUAL. ALL OTHER FUNCTIONS OF THE CAR SEEM TO BE WORKING, EXCEPT IT WON'T START, AND THE KEY FOB LOCK/UNLOCK IS NOT RESPONDING, SO MY CAR IS STUCK IN THE MIDDLE OF THE PARKING LOT UNABLE TO MOVE. HAVING THE NO CHOICE BECAUSE MY CAR WAS NOT MOVING AND SITTING IN THE MIDDLE OF THE VALET PARKING LOT, I TOLD THEM TO DO IT, IN THE MEAN TIME THE VALET HAD "HIS BOSS" COME AND LOOK AT THE CAR, THIS GUY TOOK MY KEY FOB, PRESSED LOCK/THEN UNLOCK, HELD IF CLOSE TO THE STOP/START BUTTON, AND DEPRESSED THE BRAKE, SUDDENLY THE CAR RESTARTS, DIALS MOVE, HE DOES THIS A FEW TIMES AND NOW THE CAR IS COMPLETELY NORMAL.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence & remedy
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 e-Golf vehicles manufactured May 21, 2014, to March 1, 2016. Oversensitive diagnostics for the high-voltage battery management system may falsely detect an electrical surge resulting in the vehicle's electric drive motor shutting down unexpectedly.
Consequence & remedy
Consequence: An unexpected vehicle shutdown can increase the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will update the battery management software, free of charge. The recall began March 15, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93B4.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 e-Golf vehicles manufactured May 21, 2014, to March 1, 2016. Oversensitive diagnostics for the high-voltage battery management system may falsely detect an electrical surge resulting in the vehicle's electric drive motor shutting down unexpectedly.
Consequence: An unexpected vehicle shutdown can increase the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will update the battery management software, free of charge. The recall began March 15, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93B4.
Engine And Engine Cooling:engine
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 e-Golf vehicles manufactured May 21, 2014, to March 1, 2016. Oversensitive diagnostics for the high-voltage battery management system may falsely detect an electrical surge resulting in the vehicle's electric drive motor shutting down unexpectedly.
Consequence: An unexpected vehicle shutdown can increase the risk of a crash.
Remedy: Volkswagen has notified owners, and dealers will update the battery management software, free of charge. The recall began March 15, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93B4.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Jetta vehicles manufactured September 8, 2014, to November 28, 2014, Golf vehicles manufactured April 2, 2014, to December 3, 2014, and E-Golf vehicles manufactured July 26, 2014, to October 18, 2014. The affected vehicles are equipped a Passenger Occupant Detection System (PODS) that may have been manufactured improperly. As a result, the front passenger seat occupant may be improperly classified or may not be detected.
Consequence & remedy
Consequence: In the event of a crash, if the front passenger seat occupant is incorrectly classified or non-detected, the passenger frontal air bag may deploy improperly or not at all, increasing the risk of occupant injury.
Remedy: Volkswagen will notify owners, and dealers will replace the PODS control module, free of charge. The recall began on November 20, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswgen's number for this recall is 69L6.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
2015 Volkswagen E-GOLF Problems, Complaints & Recalls | Skip That Year
Illustration