2000 Volkswagen Beetle

TL* THE CONTACT OWNS A 2000 VOLKSWAGEN BEETLE. WHILE DRIVING AT 15 MPH, THERE WAS A LOUD ABNORMAL NOISE AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING BELT AND THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

WHILE DRIVING NOTICED WHITE SMOKE BEHIND THE VEHICLE, THEN ALL ELECTRONICS FAILED BUT CAR REMAINED RUNNING, PULLED TO SIDE OF THE ROAD AND ENGINE COMPARTMENT ENGULFED IN FLAMES. THE CAR WAS QUICKLY ON FIRE FROM THE DASH FORWARD. TRIED CALLING VW COSTUMER CARE AND THERE ARE NO RECALLS ON THE VEHICLE PERTAINING TO FIRE. AFTER SEARCHING ONLINE FOUND DOZENS OF SIMILAR IF NOT EXACT INCIDENTS. THIS WAS MY DAUGHTERS CAR (17) AND CARRIED ONLY LIABILITY. ONLY REASON FOR WRITING IS TO EDUCATE SO THAT OTHERS ARE NOT FACING A LIFE THREATNING EVENT, AS VW DENIES ANY WRONG DOING.

MY DAUGHTER'S CAR WAS BEING DRIVEN BY MY NIECE ON THE FREEWAY WHEN THE LIGHT WENT ON SIGNALING IT WAS OVER HEATING SO SHE PULLED OVER TO A CALL BOX AND WHILE SHE WAS MAKING THE CALL FOR ASSISTANCE SHE HEARD A POP POP AND THE FRONT HOOD WAS ON FIRE AND A MAN PULLED OVER AND TRIED TO PUT IT OUT WITH HIS EXTINGUISHER WHICH DIDN'T WORK AND THE WHOLE CAR WENT UP IN FLAMES WITHIN A MATTER OF MINUTES. IT WAS COMPLETELY BURNED UP WHICH ALSO BURNED DOWN THE CALL BOX ON THE FREEWAY. SHE HAD JUST SPENT APROXIMATELY $1, 400 ON REPAIRS ON THE CAR WHICH WAS MAINLY ON THE COOLING SYSTEM. *TR

I BOUGHT THIS CAR FOR MY GRANDSON TO DRIVE TO WORK..THE GUY I BOUGHT IT FROM SWORE IT WAS IN EXCELLENT SHAPE, THAT HIS DAUGHTER DROVE IT TO SCHOOL ETC......WHEN WE GOT IT, I TOOK IT TO THE VOLKSWAGEN DEALER TO MAKE SURE IT WAS SAFE FOR MY GRANDSON TO DRIVE, THEY BEGAN TO FIND THINGS WRONG AND THE COST WAS MOUNTING UP AND UP AND THEY EVEN HAD US TAKE IT HOME ONLY TO TAKE IT RIGHT BACK BECAUSE IT HAD NO HEAT (AND ITS VERY COLD HERE) SO THEY WORKED ON IT SOME MORE...BOTTOM LINE IS SO FAR THEY HAVE CHARGED ME 3 TIMES WHAT I PAID FOR IT AND WHEN I LOOKED IT UP ON LINE, EVERY THING THEY DID WAS A RECALL....MY QUESTION TO YOU IS..HOW LONG ARE THE RECALLS GOOD FOR AND I FIND IT HARD TO BELIEVE THE GUY WAS APPRAISED OF THEM OR HE WOULDN'T HAVE LET HIS DAUGHTER DRIVE IT LIKE THAT ....I HAVE THE PAPERWORK RIGHT HERE WHERE IT SHOWS 9 RECALLS AND 62 SERVICE BULLETINS...PLEASE ADVISE ME OF MY OPTION AS I COULD HAVE BOUGHT HIM A MUCH NICER CAR FOR WHAT I HAVE IN THIS!!! THANK YOU SO MUCH FOR YOUR TIME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I'VE HAD MY BEETLE SINCE 2005, AND THE AIRBAG LIGHTS CONTINUOUSLY COME ON AS WELL AS ISSUES WITH THE TRANSMISSION. I'VE TAKEN IT TO VW ONCE FOR REPAIR, AND THEY COME BACK ON MONTHS LATER. I'VE READ SIMILAR COMPLAINTS FROM OTHER VW OWNERS CONCERNING THE AIRBAG AND TRANSMISSION. I CAN'T UNDERSTAND WHY THIS ISN'T A RECALL ISSUE PARTICULARLY SINCE THERE WAS A DEATH IN 2007 WITH ANOTHER OWNER. THE AIRBAG WILL NOT DEPLOY WHEN THE LIGHT IS ON. THE WEB PAGE BELOW VOICES THE FRUSTRATIONS OF MANY OWNERS, AND I DO NOT UNDERSTAND WHY THESE COMPLAINTS AREN'T BEING TAKEN SERIOUSLY. THE REPAIRS COST OVER $1600. HOW IS THIS FAIR WHEN HAVING TO GET IT REPAIRED EVERY YEAR? ARE YOU PROTECTING VW? TRYING TO FIND SOMEONE TO CLEAR THE CODES IS DIFFICULT BECAUSE THEY HAVE TO GO UNDER THE SEAT TO ADJUST WIRES AND USING THE COMPUTER TO CLEAR THEM, BUT THEY COME BACK ON A DAY OR TWO LATER. HTTP://WWW.ARFC.ORG/COMPLAINTS/2000/VOLKSWAGEN/BEETLE/AIR_BAGS/PROBLEM.ASPX. *TR

CABLE HAS COMPLETELY SEVERED ON DRIVER'S SEAT BELT RECEPTOR. THIS IS NOT THE RESULT OF AN ACCIDENT BUT JUST DUE TO USE AS INTENDED. ISSUE WAS DISCOVERED ON EXAMINATION ON 7 NOVEMBER 2014. INFORMED VOLKSWAGEN OF AMERICA WHO DECLINED TO REPAIR THE PROBLEM DESPITE SAFETY IMPLICATIONS. INFORMAL COMMUNICATION WITH DEALER SERVICE DEPARTMENT IS THAT THE ISSUE WAS CAUSED BECAUSE A PLASTIC SLEEVE AROUND THE TWO CABLES AT THE LATCHING MECHANISM HAD SLIPPED DOWN THE CABLE ALLOWING THE CABLE TO BEND BACK AND FORTH, EVENTUALLY CAUSING STRESS FAILURE. *TR

THE FUSE BOX ATOP THE BATTERY MELTED ON 2/18/2009 CAUSING A FIRE IN THE ENGINE COMPARTMENT. REPAIRS INCLUDING NEW FUSE BOX AND OTHER DAMAGED PARTS COST ME $1500.00. ON 7/15/2011 THE FUSE BOX MELTED CAUSING A/C TO STOP WORKING. THE OUTSIDE TEMPERATURE AT THE TIME WAS IN THE HIGH 90'S DURING A PROLONGED HEAT WAVE IN THE NORTH EAST. COST TO REPAIR $400.00. ON 5/18/2014 ONCE AGAIN THE FUSE BOX MELTED, COST TO REPAIR AND REPLACE $700. TWO DAYS LATER THE REPAIR (5/20/2014) THE CAR WENT DEAD IN TRAFFIC CAUSED BY A DRAINED BATTERY COST OF TOWING $150.00 + NEW FUSE BOX MELTED. IN CHECKING VW OWNERS FORUMS AVAILABLE ON THE INTERNET, THIS IS A COMMON PROBLEM AND COMPLAINT (FUSE BOX MELTING) IN THE VW PRODUCT LINE. WHY HASN'T VW BEEN FINED AND ORDERED TO RECALL THEIR DEFECTIVE CARS? *TR

THE STEEL CABLE SECURING THE DRIVER SIDE SEAT BELT BUCKLE TO THE SEAT CAGE BROKE LEAVING ME UNPROTECTED IN THE VEHICLE. THIS IS A SERIOUS SAFETY ISSUE COMMON TO THE VW NEW BEETLE AND CITED BY OWNERS ACROSS MODEL YEARS. ALSO, THE MANUFACTURER COMPLICATES WHAT WOULD BE AN EASY FIX BY ATTACHING THE PART TO THE SEAT CAGE WITH FASTENERS THAT CANNOT BE REMOVED WITHOUT A PROPRIETARY TOOL. IT'S LIKE STRONG-ARM ROBBERY! *TR