2024 Volkswagen Atlas

I have a horrible noise when breaking it sound like scratching and water behind the dashboard it’s horrible noise. We are afraid to use it because we think that we can run into an accident because of the sound on the breaks. The vehicle is working normal it’s just the sound that Is horrible. Nobody wants to take responsibility we took it to the dealership many times and they are blaming to the manufacture breaks company and that is an issue that they are aware of the existence because every month they run certification to theirs cars and they experience the same issue with their breaks form Volkswagen atlas 2024 and they are blaming it to the manufacture for the breaks they install to many of this suv. My advisor recommend me to change the break pads be he wouldn’t take full responsibility that the noise can go away. He told me it’s normal sound and the sound is going to keep coming back because the problem comes from the breaks. Nobody have make this into a recall and no agents want to file this as a recall. We pay 1,200 dollars every month in this lease and the sound keep happening we need some solutions as soon as possible this need to be file a a recall so they can stop installing this breaks to future cars and the problem can get bigger than what’s already is.

The brakes are extremely squeaky and it terrible grinding sound whenever I braked. It sounds like water going back and forth under the car. I have taken it to the dealership multiple times. I requested a test drive of the vehicle. Their response is yes, vehicle was driven. its the same noises my coworkers have with their own atlas.

I’ve owned the Atlas for a little over a year now and throughout the year the vehicles infotainment system and electrical system has had several recurring issues. I’ll get notifications while I’m driving of the front and rear sensors being inactive, the entire infotainment system will periodically reboot while driving, the automatic braking system unexpectedly engaged on a couple occasions - even when there was not a collision hazard, the systems Bluetooth connectivity will go on and off while driving which affects my ability to use gps and creates a distraction while trying to correct, the infotainment system will crash while I’m in reverse which takes away the use of the back up camera, and just the other day the voice control activated while I was driving (without being prompted) and I couldn’t deactivate it without manually rebooting it while I was driving. I did a few google searches to find a resolution but it appears many others are having similar issues. These recurring issues have distracted my attention while driving and have created some dangerous situations that could have easily caused a crash or incident.

October 27th- As my husband was parking at work, the vehicle suddenly refused to shift into any gear—Park, Reverse, or Drive—and defaulted to Neutral. The dashboard displayed a warning message: “Risk of Rolling! P not possible. Please apply parking brake.” Despite multiple attempts, the Atlas could not be shifted or safely parked. After several failed tow attempts, VW Roadside Assistance successfully towed it to Ourisman Volkswagen of Laurel. As parents of young children (ages [XXX] , [XXX] , [XXX] , and [XXX] ), this experience was nothing short of terrifying. We drive this vehicle for school drop-offs and daily errands—had this malfunction occurred in traffic or at highway speeds, the outcome could have been catastrophic. We are grateful that no one was harmed, but this incident has left us traumatized and unwilling to transport our children in this vehicle again. This is not merely a mechanical inconvenience—it is a critical safety and reliability failure. A nearly new vehicle should never exhibit such dangerous behavior. For this reason, we are respectfully requesting that Volkswagen initiate a buyback of this 2024 Atlas and allow us to part ways with a vehicle we no longer feel safe operating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The braking system and driver assist feature (“Maneuver Braking Function”) on my 2024 Volkswagen Atlas have repeatedly malfunctioned. The vehicle displays the warning message “Maneuver Braking Function Currently Not Available,” accompanied by loud grinding and mechanical noises when braking. The issue began shortly after purchase and has persisted despite three separate service visits to Volkswagen of Wesley Chapel. During these visits, the dealership noted they are aware of an issue with the Atlas Brakes but they had not seen it occur with the error message coming up. Later, the service team claimed they replicated the issue and said it was caused by the car being left in “transport mode” at delivery. I was told that removing transport mode fixed the problem, but the same symptoms and warnings reappeared on my drive home. At my third visit, I was told the car was never in transport mode and that this was a known issue with the VW Atlas that could not be repaired but that they were concerned with the error message. They said they removed the error message- but did not actually fix anything that could prompt the error message. Upon leaving the car is contuing to make the same sounds, grinding and produce the error message upon braking. The problem has been reproduced and acknowledged by the dealership but not corrected. The braking behavior remains inconsistent, and the grinding sensation suggests a mechanical fault. Because this affects the braking system and a safety assist feature, it poses a risk of reduced braking performance or delayed response time in traffic, putting occupants and others at risk. The vehicle remains available for inspection upon request

While driving down a one way, my infotainment system completely shut down. The infotainment system controls lane assistance, blind spot sensor, A/C, radio etc. So when this occurred, all of the sensors in the vehicle also stopped working. As I attempted to change lanes, another vehicle was approaching on by driver side but was located in my blind spot. Because I didn't see anyone and the alert on my side mirror didnt go off, I assumed the lane was clear and attempted to merge. As I began to merge I noticed another vehicle in the lane at the last minute and clipped it (front driver side fender with passenger side of vehicle) before returning to my lane and eventually pulling over to assess damage. Prior to the accident an attempt to have the infotainment system recall addressed by VW was made but they scheduled the appointment almost a month out (November 5th, 2025). Due to this, I had to continue driving an unsafe vehicle with no safety alert features placing myself and my family at a higher risk of danger.

software-related problem affecting the infotainment system and connected electronic sensors, including the loss of backup camera, loss of dash screen control information (black out). Loss of defrost control since it is part of hvac system controlled by video screen. Loss of sensors front and rear. Dealer has seen the car. We have called a week later. No expectation of a fix or timetable.