2024 Volkswagen Atlas Cross Sport

The media center does not shut off when my car shuts off, I brought it to Ken Garf Volkswagen dealership on June 25 when my car died. They did a diagnostic. I picked it up and they said there was nothing they could do about the media center because there are no software updates for it. So basically the plan was to just have my car continue dying. On July 10, it died again for the same reason.

Repeated sensors go off simultaneously, brake assist, lane assist, rear brake maneuver assist and the infotainment system will reboot altogether causing the entire system to reboot and black out. The screen has not come on at times and and entire system will reboot. The vehicle has been to Hendrick dealership in [XXX] multiple times and has not been repaired and they keep saying they can’t replicate the problem, even though I have photos and video of the incidents. I have also documented when the malfunctions occur. I due have an attorney. Volkswagen is claiming the car is functioning properly, but the same problems keep occurring with no solution to the problem. This is a major safety concern and this is my only vehicle to drive. I have a lot of photos and all work orders, I can’t upload everything due to limited files that can be uploaded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle’s infotainment and connectivity system has malfunctioned since the day the vehicle was purchased. This includes the integrated GPS navigation system and Bluetooth phone connectivity. The system frequently freezes, disconnects, fails to recognize the phone, or stops functioning while the vehicle is in operation. These systems are critical for navigation and hands free communication while driving. The issue has occurred repeatedly since purchase and has not been successfully repaired despite multiple service visits. The vehicle and system are available for inspection upon request. The problem has been reported to and evaluated by the authorized Volkswagen dealership multiple times. The dealer has acknowledged the malfunction and has attempted to diagnose the issue during several service visits. The dealer has also informed me that there is a national service bulletin related to this issue but that there is currently no available fix. The issue began immediately after the vehicle was purchased. Symptoms include the infotainment system freezing, navigation failure, loss of Bluetooth connectivity, and the system failing to recognize or maintain phone pairing. These failures occur intermittently and without warning during normal operation of the vehicle. The vehicle has been inspected multiple times by an authorized Volkswagen dealership service department. To date the issue has not been resolved despite repeated attempts. I have also contacted Volkswagen Customer Care to open a case regarding the defect.

While driving approximately 75 mph on an interstate highway, the engine suddenly shut off without warning. There were no warning lights or messages prior to the failure. Power was lost while the vehicle was still moving at highway speed. When the engine shut off, I lost propulsion and had to coast across lanes to reach the shoulder while surrounded by fast-moving traffic. Steering and braking were reduced and required extra effort. This created an immediate and serious safety risk to myself and other drivers. After safely stopping, I was able to restart the vehicle. It drove again, but the cause of the shutdown was unknown. I brought the vehicle to a Volkswagen dealership for inspection. They stated they could not replicate the issue and no fault codes were found, so no repair was performed. The vehicle has not been repaired and remains in the same condition as when the failure occurred. The component that failed is unknown, but it appears to involve the engine, fuel, electrical, or computer control system that caused the engine to shut off while the vehicle was in motion. This event put my life and the lives of others at risk due to sudden loss of power at highway speed. I do not feel the vehicle is safe to drive because the failure occurred without warning and without explanation, and it could happen again.

Infotainment screen has had issues since the last recall completed on or about July 21st 2025. Currently my Infotainment screen and heads up window is not operational as of October 24, 2025. I keep doing a soft reset which corrects it for may be a day or so. But clearly its only getting worse and it continues to happen even in the middle of driving. I shouldn't have to continuously reset the screen every other day. Amongst this bigger issue I also have issues with car play it doesnt work or just stops working and neither does the car charger/usb ports. They work when they get ready to. I'm also having issues with the remote start. It works when it gets ready to, with a full tank of gas. This car has 12000 miles and not having the safety components working as they should is not good. No radio no safety sensors no backup camera no navigation is a hassle that noone should be experiencing with out a fix. I know this is common I just want a permanent fix because the update recall clearly was not it.

My windshield developed a crack across the windshield without any impact, no rock chip, debris, or collision. The vehicle was fine when I pulled it into the garage and the next morning, the crack appeared and has continued to expanded. This appears to be a spontaneous failure. After reviewing online forums, I've found multiple reports of similar issues from other Atlas owners. This may indicate a defect in the windshield glass or vehicle design. Sudden windshield cracking could impair visibility and pose safety hazard. I am submitting this complaint in hopes that NHTSA will investigate whether this is part of a broader defect pattern.

This was already fixed by replacing thermostat sensor but now happening again about 1 month since repair. While driving the car has a red alert come up reporting high temp pull over and my car then just loses power, ability to steer and to even be able to pull over safely (rpm’s go way up but little movement steering wheel freezes)- not when I’m at a complete stop but literally middle of driving. Not sure if it’s engine if it’s the thermostat.

I was driving on the interstate at 70 MPH with the cruise set when my brakes dropped my speed to 50 MPH without me touching the brake pedal. The only notice that came up was sharp turn and 50 MPH. The highway was straight and the exit had a 50mph exit speed. The car behind me had to change lanes quick to avoid me. I was in my lane and far enough not to read the exit sign. This is the third time this has happened, and VW dealer couldn't find anything wrong. They said to turn off the ADAS systems and not use them. This is not a fix just masking the problem.

Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.