2024 Volkswagen Atlas Cross Sport

Repeated sensors go off simultaneously, brake assist, lane assist, rear brake maneuver assist and the infotainment system will reboot altogether causing the entire system to reboot and black out. The screen has not come on at times and and entire system will reboot. The vehicle has been to Hendrick dealership in [XXX] multiple times and has not been repaired and they keep saying they can’t replicate the problem, even though I have photos and video of the incidents. I have also documented when the malfunctions occur. I due have an attorney. Volkswagen is claiming the car is functioning properly, but the same problems keep occurring with no solution to the problem. This is a major safety concern and this is my only vehicle to drive. I have a lot of photos and all work orders, I can’t upload everything due to limited files that can be uploaded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle, since January of 2025, has a screen that flickers and shuts off entirely multiple times per day. Sometimes, it is severe enough that the entire computer system shuts down and none of the safety features are available, such as collision warning, automatic braking, etc.. You also cannot control the heat or see the backup camera because of the screen being broken. This is a persistent issue that VW has no permanent solution for. The car has been in the shop multiple times for multiple weeks attempting a repair, but even the dealer has said to start the buyback process because they have dozens of people with the same issue.

The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.

Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.

Have had the car for about 3 months. In that time frame the main display for the radio and vehicle monitoring will go out and become unreadable. This will cause the various sensors to go inop, these include but not always the front collision/brake sensor, the lane departure system, adaptive cruise control, etc. I have had the car in three times and the dealership will reset the system, say they do a firmware update and it still has the same issues. According to the dealership VW is aware of this issue and it is affecting multiple vehicles manufactured in 2024. Have not had an incident, but have a concern that a failure could happen and the vehicle not perform as designed causing an accident. Iam not able to disable the various sensors that this head unit controls or links together with others. Not comfortable that the car is functioning to designed specs.